Where do I start with everything that went wrong?! Our waiter should not be a waiter. The service is horrendous. Our waiter was literally jiving at us when he was taking our orders. This guy (well actually more like a kid) should not be waiting. He was too young, inexperienced, un-attentive and just didn't know what the hell he was doing. I am not from the hood and I don't want a waiter talking to me like I am, especially when I am with my family. I could see people who this would appeal to but not at this venue, not this restaurant chain and definitely not when we are sitting down to eat as a family. So although he took our orders down (wrote them in his little book) our orders came out wrong 3 times in a row - yes! My wife has a gluten allergy and my oldest has a peanut allergy and although they do have a lot to offer as a restaurant I wouldn't trust the people who work there to get this right. When dealing with allergies you need to pay attention. Low and behold, my wife who orders a burger and side salad, got a gluten free burger with a gluten free bun but with croutons in her salad - seriously? The burger came with cheese when we specifically asked for no cheese. I asked for a burger with no cheese which also came with cheese. Food was very slow to come out. Second time they brought our food out I got my burger with Mayo which I never asked for and specifically told them not to. You see where this is going? Besides the terrible service and the terrible kitchen, the bathrooms are too small, the acoustics are horrendous and it's very noisy - this was not the Red Robin I remember growing up out west. The manager tried to do his best to fix everything, but with such terrible staff this place has failure written all over it - what a shame because the food is tasty once it does come out and the allergy sensitive menu is a great option for those who suffer from severe allergies... needs much improvement before I return there!
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