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“Nice but too expensive for what you get”

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Beachside Resort Whitianga
Ranked #1 of 18 Hotels in Whitianga
Certificate of Excellence
Reviewed January 22, 2014

I wasn't going to write a review on our stay here until I read the condescending reply by the "Guest Relations Manager" Bruce to the review by RajNsmita. We stayed in the expensive ocean view spa room and I agree with Raj that it was hot in the room due to the corrugated iron on the outside. It was a bit like walking into a caravan. Yes it might be nice to be hot in winter but not in summer and they should have an air conditioning unit for the price charged. Whilst I had no issues with the cleanliness of the room and found the sheets and towels etc very nice, the bedroom was very hot and stuffy at night too. We had the window open a bit but the bedroom was right on the walkway and people were coming and going past during the night waking us up. I also agree with Raj about the spa. Contrary to the motel's reply, not all spas are the same. The bathroom was quite small and didn't have any atmosphere for a spa bath unlike many other hotels we have stayed in so why would you want to lie in a spa there. We enjoyed our stay in Whitianga and this motel was in a good location, had a nice view from the balcony and was clean and had a nice kitchen and living area but it wasn't up to the standards of other places we stayed in New Zealand yet is was the most expensive. It was definitely not worth the expensive price. Most of all though, I think managers should listen to the comments from reviewers and not mock them.

  • Stayed: January 2014, traveled as a couple
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1  Thank keeptravelling99
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bruce C, Guest Relations Manager at Beachside Resort Whitianga, responded to this reviewResponded January 24, 2014

Dear Keeptravelling99 – Thank you for writing us a review too. I am sorry you felt the price too expensive, however, it is competitively priced for the Coromandel region and this time of the year. The warmer summer months are the most popular and it is very hard to find accommodation in Whitianga during this time. Our onsite managers, Russ and Gill, go out of their way to ensure that every guest is satisfied, we read every review and reply and I am deeply sorry you felt my reply to your friend was condescending, but it is impossible to help guests after they have left. If there are issues, while staying at any accommodation provider, please address them with the managers at the time and give them the opportunity to correct it then and there. Then a less than positive review would need to be written. Best regards Bruce.

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370 - 376 of 521 reviews

Reviewed January 20, 2014

Lovely place to stay. The apartment was very clean and tidy. The continental breakfast was freshly prepared and ready on time. It was also fantastic to have Internet access (more than 30 minutes) included in the price

  • Stayed: January 2014, traveled as a couple
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Review collected in partnership with this hotel
Thank Cheryl N
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bruce C, Guest Relations Manager at Beachside Resort Whitianga, responded to this reviewResponded January 22, 2014

Dear Cheryl N - Thank you for your review - it is always warming to hear when customers have enjoyed their stay with us. Look forward to welcoming you back soon. Regards Bruce

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Reviewed January 12, 2014

Very nice location.sofa bed was shocking..very uncomfortable.TVs are nice and new.the bed in the bedroom was pretty good.spa is pretty average.lots of hair on the bed and sheets.didnt feel comfortable with that for the price that was paid for the spa room. I stayed on the top level and my room was the 1st on in the row so was exposed to the sun and as the outside seemed to be corrugated iron wall it really heated up the room.

great view from the room and the reception was very accomodating.

the swimming pool is decent and warm.

  • Stayed: January 2014
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Thank RajSharma84
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bruce C, Guest Relations Manager at Beachside Resort Whitianga, responded to this reviewResponded January 14, 2014

Dear RajNsmita - Thank you for your review. All sofa beds are shocking, but they are provided for those that want to squeeze everyone into one unit, who do not wish to pay for two units. Our spa bath is like every other spa bath with bubbles, there are no better or worse.

I am shocked that you felt the bed had hairs on it, our sheets are clean and crisp - it would have been nice if you had informed Gill, our manager, at the time, as she prides herself on her extremely high standards and would have been more that happy to correct any problems at that time so that you felt comfortable.

I am glad that you had great weather while staying with us and your room was nice and warm.

Regards
Bruce

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Reviewed January 7, 2014

We spent two days of our HoneyMoon there. Really nice place to stay., there are nice walks from the other side if the harbour. Clean rooms and great location. Lovely staff. Nice pool outside! Peacefu.

  • Stayed: December 2013, traveled as a couple
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Review collected in partnership with this hotel
Thank EArriaga
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bruce C, Guest Relations Manager at Beachside Resort Whitianga, responded to this reviewResponded January 9, 2014

Dear EArriaga - Thank you for taking the time to review us. We are glad that you had a nice Honeymoon and look forward to welcoming you back in the future. Regards Bruce.

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Reviewed January 6, 2014

We stayed on New Years eve, spontaneous get-away - we were luckily able to secure a room a few days out - the room was great - the amenities very good, very clean & comfortable.
We would definitely stay again!

  • Stayed: January 2014, traveled as a couple
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Review collected in partnership with this hotel
Thank llcoolJoyce
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bruce C, Guest Relations Manager at Beachside Resort Whitianga, responded to this reviewResponded January 9, 2014

Dear llcoolJoyce - Lovely review ... look forward to welcoming you back, remember to book in advance over the busy periods. Regards Bruce.

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Reviewed January 6, 2014

Awesome place to stay. Very clean and modern. Great friendly staff. Superb location to beach. Hot pools just out the back from the motel, you can walk thru from the motel to the hot pools drink cocktails and have a swim, Well worth a visit. Whitianga is definitely a must place to visit.

  • Stayed: January 2014, traveled with family
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Review collected in partnership with this hotel
Thank fernyy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bruce C, Guest Relations Manager at Beachside Resort Whitianga, responded to this reviewResponded January 9, 2014

Dear Fernyy - Thank you for witting a review. I am pleased you enjoyed your stay and that you had a great time at The Lost Spring ... its an amazing place. Regards Bruce.

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Reviewed January 6, 2014 via mobile

Jill and Russ run the place and do a really good job. They are fantastic hosts. The property is nicely situated close to the beach and town centre. There is a lovely heated pool and tennis court on the property which got plenty of use. The only downside was the entry to the bathroom is from the master bedroom so other family members had to walk thru our bedroom which invaded our privacy. The rooms are nicely appointed and we would definitely stay there again.

Stayed: January 2014, traveled with family
Thank Tribe_Mooresy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bruce C, Guest Relations Manager at Beachside Resort Whitianga, responded to this reviewResponded January 9, 2014

Dear Tribe_Mooresy - Thank you for writing us a great review - Please come again. Regards Bruce.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Beachside Resort Whitianga

Address: 20 Eyre Street, Whitianga 3510, New Zealand
Location: New Zealand > North Island > Waikato Region > Coromandel Peninsula > Whitianga
Amenities:
Beach Business Center with Internet Access Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Kitchenette Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #1 of 18 Hotels in Whitianga
Price Range: $134 - $207 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Beachside Resort Whitianga 4*
Number of rooms: 21
Official Description (provided by the hotel):
Beachside Resort Whitianga offers lovely one & two bedroom self-contained motel apartments at competitive rates. Just a three minute stroll to Whitianga's main street and only a minute to the beautiful Buffalo Beach. Beachside Resort Motel is located on the Beachside of the Oceans Resort complex in the heart of Whitianga, New Zealand (NZ). Perfect to explore the sights and attractions of Mercury Bay and the Coromandel Peninsula. ... more   less 
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