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“Could be perfect, but...”

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Chandeliers on Abbey
Ranked #7 of 12 Yallingup B&B and Inns
Reviewed December 30, 2011

Great secluded setting, beautiful fauna and convenient for beaches and wineries. But for the price it fell short on service. As requested in the room notes, we phoned to arrange the room servicing and it took 2 calls, 2 SMS and 3 hours to get a response, and then was it an SMS. We never got the additional milk and coffee we requested even though the room notes said they were available on request. For the price it was a surprise to be given instant coffee, especially when the area has its own excellent local coffee roaster that could be showcased. And for a site that bills itself as a romantic getaway, the atmosphere is somewhat tarnished by being woken at 6am every morning because of lack of curtains to shut out strong morning light.

  • Stayed: December 2011, traveled as a couple
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4  Thank Anna C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Reviews (41)
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29 - 35 of 41 reviews

Reviewed September 16, 2011

I booked in online, fully paid months in advance. We were collecting our new car the week before and decided to give it a run down south & stay in this "5 star luxury" retreat with "unrivalled privacy".
Well I guess it wouldn't have been too bad if it hadn't been raining leading up to our stay & the fire break access "road" hadn't been badly rutted with water streaming down them like seasonal creeks. As past hills residents who have lived with gravel driveways on a steep block through many winters, these access roads to the accommodation showed no signs of maintenance whatsoever. They weren’t only damaged by heavy rainfall causing deep ruts and exposing large rocks but were also well overgrown risking scratching to the vehicle while driving in & out of the premises.
Firstly we drove past the driveway to #2 as it looked like a walk track not a private driveway. On the drive down to the accommodation we were driving in and out of deep muddy ruts and our car ended up having red mud from front to rear. By getting in & out of the car once the car’s carpets were covered in red mud.
There were large amounts of water gathering around the front of the accommodation flowing from the access tracks, causing a major mosquito problem.
The spa bath facing the lovely huge picture window would have been wonderful if it weren't overlooking a road - "unrivalled privacy"? I don’t think so!
Due to the very bad condition of the access track in & out of the accommodation we decided not to stay. We did not want to risk potential damage to our new car over the 4 days using these poorly maintained access tracks & nor could we stomach the idea of filling our new vehicle up with red mud every time we walked from the front door to the car. And let’s face it - in this region you come & go 3-4 times per day - imagine the condition the car would have been in if we'd decided to stay! After all, this was supposed to be a luxury 5 star getaway, not a farm stay.
We went to discuss this with the owner & about 20 minutes later she decided to show up to talk to us. We explained the situation and were told too bad no refund - even though their access road into the accommodation was unacceptable.
We walked away without staying, with no sorry, no recompense, nothing. Only $1100 out of pocket. The owner showed absolutely zero acknowledgement of the fact that the access roads into the accommodation were of an unacceptable standard with little or no maintenance.
We have stayed at various different luxury places throughout the south west region and would not ever consider returning or recommending this place to anyone.
If you want luxury try Losari in Margaret River – Jackie & Greg are lovely and the accommodation is wonderful. The grounds are meticulously maintained and landscaped. They are a pleasure to walk around and to drive in & out of regardless of the weather.

  • Stayed: September 2011, traveled as a couple
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3  Thank Shell-n-Jay
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed December 23, 2010

We really loved Chandeliers. The decor and style of the chalets was lovely. The bathroom amazing with the lovely spa, huge shower heads and heated floors. The view was lovely and it felt totally secluded - i was surprised at how comfortable i was with the lack of window coverings! The kitchen had everything we needed and the basics in the fridge and cupboards were enough. We did have a bit of trouble as we had changed the dates a few weeks before and the owners had forgotton to change the cleaning roster and so when we arrived our accommodation wasn't ready. It wasn't a big deal - we went away and came back 1.5 hrs later to a beautiful chalet. The owners were generous to deduct $100 of our total bill and also give us a late checkout of 3pm to make up for this small issue. We really appreciated the way they compensated for this! Very Private - we never saw one person the entire time. So nice and relaxing - it the middle of everything in Margaret River/Yallingup.

  • Stayed: December 2010, traveled as a couple
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Thank jodielee1989
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed May 25, 2010

Tucked away amongst the woodlands of Yallingup this was a tranquil, quiet, peaceful and luxurious place to stay- without breaking the budget.
There are only 3 chalets on the property and they are about 200 meters apart and secluded from each other by bushland and trees.
We stayed in number 2 and it was just wonderful to get away and relax. Waking up each morning and listening to the Kookaburras and other bird song, watching a mob of Kangaroos in the distant paddocks of a farm as the mist rises and the sun breaks through the trees was simply a marvellous way to start the day.
The cloudless crisp nights made it ideal to watch the stars and enjoy that warming glass of port or hot chocolate before retiring to the King size bed with its fluffy doonas, pillows and throw rugs.

Our chalet- #2- had a lovely layout and everything we needed for our stay and no corners have been cut either.

The kitchen/dining/lounge room:-
This is a large open space with timber floors, a well appointed kitchen, a dining table for 2 and huge U shaped leather sofa. A big plasma tv, Denon sound system and Foxtel add the finishing touch. From here you can walk out onto a deck or through to the bedroom.

Bedroom
This is a big bedroom with plenty of room to move. The carpeted floors are certainly welcome on those cold nights/mornings. Behind the bed head is a walk through robe, with plenty of storage room/ The fact that all your storage is “hidden”, also helps to maintain that tidy feel.
The bedroom also has a wall mounted tv and a lovely chandelier over the bed which adds that lovely finishing touch.

Bathroom
Wow!! Italian floor and wall tiles, a sunken spa with comfortable headrests and wonderfully private forest views. Sealed off from the spa by a wall, is a twin rain shower. The WC is separate from all this.
The heated floor tiles (not all them- but a row of them near the sinks and spa) once again show the thought that has gone into this property.

This is seriously a one heck of place to stay. Speakers in every room, the open flowing feel that has plenty of glass to maximise the views and let the “forest in” the way the chalets are placed and secluded by the bushland, along with the finishing touches, made this for us a wonderful 4 night stay.

You can also have a private couples in chalet massage, or your very own private dinner cooked by a chef in your chalet- with the added bonus that he also packs the dishwasher and tidies up for you.

Stayed: May 2010, traveled as a couple
2  Thank howzatperth
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed April 19, 2010

Having read the previous reviews, I kind of knew what to expect from Chandeliers -secluded luxury without the personal touch. However, it was still rather disconcerting to drive up to the reception, walk through the open door and find an envelope with our name on it and the key inside with a little note from the owner apologising for not being there and telling us to just go on up to the chalet. Anybody else could have come and taken the key too! However, I guess that says something about how trusting the Ozzies are and how little crime there must be in the area!
The whole time we were there from check in to check out we did not see a single other soul (except for the private chef we had booked for one of the nights). We checked out the same way, just left the key at the reception desk and this time we were unable to reach the owner on her mobile phone to see it everything was OK. This would be great for couples who are after absolute discretion and privacy and don't want anyone to see them! Don't expect to be served hand and foot nor have a great friendly welcome.
The good points are many : On arrival, the lights, TV and music were on so it was nice and welcoming.The chalets are as luxurious as they look on the website and quite well-maintained. Good quality toiletries were provided, they even thought of the tealights for the bathrooms. The spa bath and double showers were a nice luxury. The kitchen is well-equipped and well stocked (down to a picnic backpack with pre-frozen ice-bricks)however it does need a proper cooker hood, the chef kept setting off the smoke alarm while he was cooking for us! We mostly enjoyed the great views from the glass walls except once when a truck stopped at the bottom of the hill and we could see 2 men looking up at us (albeit from very far away -but if I could see them surely they could see us?) down the road. We had to make a quick dash to the dressing room to fetch the bathrobes then pull the blinds down!
We asked for the room to be serviced on the second day and it was done up nicely.
The most memorable part of the stay was looking up at the stars in the night sky. It was an amazing sight, we have never seen so many stars anywhere else!
Mobile reception was available, which I understand is not the case at surrounding properties in the area.
Things that could be improved : we were quite disappointed with the choice of DVDs and CDs and so we could not really make use of the sound system to set the mood - for a place like this, which is obviously meant for couples, I would have expected at least a few romantic music selections and romantic movies, not action films! We would also have appreciated some verbal or written instructions about how to use the various kitchen appliances ( not everyone has dishwashers and induction hobs at home) and AV systems on arrival as well as a show-around the chalet. However, this was easily solved with a phone call to the owner.

  • Stayed: April 2010, traveled as a couple
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1  Thank ElanSingapore
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed January 13, 2010

My wife found Chandeliers on Abbey for our honeymoon - she couldn't have chosen a better place. Where to begin...

Each cabin is situated away from the others, so privacy is pretty much guaranteed. We stayed in the Forest Retreat, which includes a king-sized bed, marble bathroom, huge loungeroom with an awesome audio-visual unit, kitchen with lots of facilities, an awesome spa bath, separate showers, and an outside deck.

There are many aspects of the cabin which we'd like to eventually incorporate into our own house when we build, such as the sound system present throughout the house, and the bedroom TV that can play whatever's on the main DVD in the lounge (the entertainment system took a little getting used to).

On one night, we even had a chef, the gifted and delightful Grieg Olsen, come and cook for us. The food was outstanding, and Grieg was a wealth of information, as well as incredibly personable. I'd recommend this service to everyone, and it was worth the price.

Chandeliers on Abbey is relatively isolated, which is actually a good thing in some respects; the supermarket is only a few kilometres away, and I'd recommend self-catering, as the nearby town is pretty dead after dark.

  • Stayed: April 2008, traveled as a couple
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Thank brendanb76
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed August 16, 2009

We just had 3 nights at COA. It was wonderful, every part of it. From the magnificent chalet with its heated floors in the bathroom, the double shower, the furniture, the fittings and Foxtel and loads of movies to choose from. We had the breakfast and meal up package, which not only was there heaps for our stay, the food was delish!!
I do have to laugh at people making any negative comments about COA, as its a total luxury package for a reasonable price tag. And for those who commented on checkout and room being serviced, all I can say is read the chalet instructions....it tells you everything you need to know. Tho if I do have to pick a downside, well it would be definately we had to leave, but seriously, the only faults I could pick, was I didn't know how to use the stovetop and there wasn't any instructions for it, but i worked it out eventually.
The lack of blinds I thought was great. I even didn't think about it when I jumped into the spa, until the hubby said "close the blinds". It was quite isolated and chances of anyone seeing you are pretty slim. I really enjoyed the openness and uninterrupted views from each room.
We didn't meet Jody, but we did email before the trip and she was great in regards to us having to change our dates.
All in all we loved our stay at COA and will definately be back, it was a great relaxing experience.

  • Stayed: August 2009, traveled as a couple
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1  Thank austag
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Chandeliers on Abbey

Address: Abbeys Farm Road, Yallingup, Western Australia 6282, Australia
Location: Australia > Western Australia > Margaret River Region > Yallingup
Amenities:
Free Parking Spa Suites
Hotel Style:
Ranked #7 of 12 B&Bs / Inns in Yallingup
Number of rooms: 3
Official Description (provided by the hotel):
Nestled in the heart of the Margaret River wine region, you'll find Western Australia's most exclusive luxury adult retreat, Chandeliers on Abbey. Chandeliers on Abbey offers unparalleled privacy amidst the surrounding beauty of the National Forest. With breathtaking views of the rolling hills and pastures of Yallingup Siding, this 55-acre property is the home of three unique retreats each impeccably designed and appointed. Surrounded by two internationally renowned wineries, Aravina and Abbey Vale, Chandeliers is only a few minutes drive from the powdery soft sands of local beaches, award-winning tourist attractions and the eclectic townships of Yallingup and Dunsborough. Reenergise your soul, bask in the beauty and awaken your passion as you experience a haven like no other, Chandeliers on Abbey ... more   less 
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Also Known As:
Chandeliers On Abbey Hotel Yallingup
Chandeliers On Abbey Yallingup, Margaret River Region

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