This has to be one of the worst experiences with hotel management we have had. We originally booked two sites over the phone for the Easter weekend, but unfortunately two of our friends coul not make it, therefore we had to cancel one site. Assuming a quick phone call would get a refund was far from what happened. After the manager talking to my wife very rudely, she was told we would lose the entire 100% deposit!! (I have never heard of that policy before). It would have been appreciated if that was told to us over the phone when the booking was made. Then to rub salt in the wound we said we will try and find someone to use the other site, and the rude manager said we can't! And that she had already cancelled the booking. I almost fell over, this experience was getting worse by the second. This establishment really needs to look at its management team.
- Also Known As:
- Ocean Beach Caravan Park Hotel Denmark