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“Not what I expected. Thought the area was a lot more built up.”

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Heritage Resort Shark Bay
Ranked #2 of 4 Denham B&B and Inns
Perth, Australia
Level Contributor
111 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 68 helpful votes
“Not what I expected. Thought the area was a lot more built up.”
Reviewed August 6, 2012

This basic review is of the actual accommodation and restaurant. Arrived late in the afternoon, 1800 and could not get anyone's attention. Heard a lot of noise above the reception area, this was coming from the restaurant. Went up the stairs to the resturant and bar area. The two staff were run off their feet as they were very busy. One girl had only started that day. The other staff member had to come down to reception to sort out my checking in. Gave me the key and pointed me in the direction of the room and advised where I could park the car. Moved gear into the room and went back to order my meal. The food and drink were ordered all at once but they had to be paid for seperatly. The evening meal was a good size and well presented. The breakfast was very basic with minimal choice. There was one bowl of tinned fruit, ceral and a big breakfast. The breakfast cook was fantastic, she was very friendly and was full of knowledge and advise about the area.

    • Value
    • Service
Helpful?
Thank Leannamarie63
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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135 reviews from our community

Traveler rating
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    48
    38
    15
    4
See reviews for
27
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (42)
Date | Rating
  • Dutch first
  • English first
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English first
Perth, Australia
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed August 5, 2012

On a journey back to perth from a road trip to broome with my husband and 3 young children, finding the heitage resort in denham was a very welcome surprise. We had adjoining rooms by the pool which were clean and very comfortable. the kids thoroughly enjoyed the pool, which was clean and well maintained considering the harsh conditions of this region.
Meals at the restaurant were delicious and all staff were courteous and friendly.
The location was magic, watching the glorious sunsets from the bar balcony, while sipping champagne is a memory I will not forget in a hurry.
I have recommended this property to all my friends and will definately stay again.

  • Stayed July 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
    • Service
Helpful?
2 Thank pearcex5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Perth, Australia
Level Contributor
7 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed August 4, 2012

Most enjoyable, wonderful staff, friendly and went out of their way to be helpful, as did everyone in the town.
Room was kept clean and comfortable, everything that was required, although a sea view would have been nice.
Meals in the dining room and bistro were excellent, and plenty of choice.
Will stay longer next time.

Room Tip: Ask for sea view
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  • Stayed July 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
    • Service
Helpful?
Thank Joni E
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kalbarri, Australia
1 review
Reviewed August 1, 2012

Loved everything about it. Would definately return if in the area again. Was cold first night and requested an extra blanket which was promptly put on the bed. Room was serviced with excellence each day. Great position easy drive daily to Monkey Mia.

Room Tip: We had views of the bay and great access.
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  • Stayed July 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank gayle v
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
0899481133, Owner at Heritage Resort Shark Bay, responded to this review, August 3, 2012
Hi Gayle V. Thank you for taking the time to write your review, we are always delighted to receive positive feedback. I will share your comment ‘Room was serviced with excellence each day’ with the house keeping team as I know they will be pleased to hear this. Im very glad to hear you enjoyed your stay with us at The Heritage Resort in Denham and hope to see you again soon.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Perth, Western Australia, Australia
Level Contributor
17 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
Reviewed July 14, 2012

My husband, son and I had had two connecting rooms at this hotel for two nights after a week in Exmouth. This "resort" advertises itself as a four star luxurious holiday stay. This is definitely exaggerated. It may have been four star many years ago but not now. I was expecting it to be special because it was more expensive per night than than our great stay in Exmouth. The rooms were spacious for a hotel but they looked very tired and our room had a musty smell. After walking around Denham we realized that alot of the accommodation also tired and worn. I would not be returning to this accommodation in the future.

  • Stayed July 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank SylviaD9
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
0899481133, Owner at Heritage Resort Shark Bay, responded to this review, July 30, 2012
Hi SylviaD9

Thank you for taking the time to write your review. We have taken your comments on board and are sorry to hear that your visit wasn’t quite what you expected and that you won’t be back to visit.

The upgrades to our property are ongoing and we are in the process of updating all of our rooms and facilities provided, but as you can imagine this does take a little bit of time. We do receive a lot of great feedback from our Ocean View Rooms which have recently been upgraded. On 15th July 2012 we had a visit from AAA tourism who awarded us to a 4 Star Motel. We try very hard to make sure that all guests have an enjoyable and pleasant stay for the price paid. If you had let us know about the musty smell or that matter any problems in the rooms etc we would have been more than happy to remedy the situation or resolved the matter straight away.

Once again I am sorry to hear that your stay wasn’t as enjoyable as hoped, but we have a majority of guests who return and are more than happy with the facilities at the Heritage Resort. We really appreciate the feedback as it helps us to improve and provide a better experience for everyone.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Perth, Australia
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed July 14, 2012

We had a very nice ,clean room overlooking the bay,the best view to watch the sunset , good food from the Bistro well priced, I would say its the best accommodation and place to eat in Shark Bark Bay .Staff very helpfull ,will be back it was a great three days next Iwill stay a week.,

Room Tip: Top floor overlooking the Bay the best view
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  • Stayed July 2012, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank maxOllie_11
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
0899481133, Front Office Manager at Heritage Resort Shark Bay, responded to this review, July 27, 2012
Dear maxOllie_11. Thank you very much for your positive comments. Im extremely pleased to hear you enjoyed your stay with us in Denham and I look forward to seeing you again next year. Kind Regards Sarah.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Australia
Level Contributor
64 reviews
37 hotel reviews
common_n_hotel_reviews_1bd8 33 helpful votes
Reviewed May 30, 2012

We stayed for 4 nights on a deal and thought it was great. We had an oceanview room which was very spacious and clean. The room had a table and chairs and a small balcony with a couple of chairs as well. Cooked breakfast was included but there is no choice here, you get whatever is on for that day, bacon, a variety of eggs and maybe another side. There is a also a small selection of cereal and fruit and toast. While I wouldn't call it a resort, it was comfortable and we would stay there again.

  • Stayed May 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank ashryn
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Heritage Resort Shark Bay

Property: Heritage Resort Shark Bay
Address: 73-75 Knight Tce, Denham, Western Australia 6537, Australia (Formerly Comfort Resort Heritage)
Phone Number:
Location: Australia > Western Australia > Denham
Amenities:
Bar / Lounge Beach Free Parking Restaurant Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
Ranked #2 of 4 B&Bs / Inns in Denham
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Heritage Resort Shark Bay 4*
Number of rooms: 27
Official Description (provided by the hotel):
Star Ratings Australia 4-Star Rating, the only four star property within 400Kls, Ocean front rooms with king size beds, private balconies, private ensuite, tea/coffee making facilities, TV, Foxtel & free in-house movies, air conditioning, licensed restaurant, alfresco dining on balcony overlooking the Freycinet beach, lounge & saloon bars, conference and meeting facilities, swimming pool and sunbaking deck, guest laundry, disabled facilities, bottle shop, car parking, ATM, hire cars, airport transfers upon request, Wifi.If you are looking for an unforgettable Western Australian holiday in a part of the world that can only be described as heaven on earth, then the waterfront Heritage Resort Shark Bay hotel is waiting to welcome you. Overlooking the pristine waters of the bay, Shark Bay Resort accommodation offers perfect place at exceptional value to discerning travellers. ... more   less 
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