There is an extra tax to enter the resort, 8 dollars per person per day. Reception was unmanned, with six of us waiting till someone eventually came out to check us in. The staff seemed irritated to be dealing with us.
The rooms are nothing special. We paid for one of the "Beachside Dolphin Units", which were described as 'perfect for catching the monkey mia water sunsets'. This is absolutely not true - the sunset is NOT visible from these units.
The shower was terrible - almost no hot water pressure, so we had to have cold showers every morning. The air conditioning unit vents directly onto the balcony making it unpleasant (noisy and hot) to sit out on the balcony. The dolphin units are two storey, with the balconies directly above each other - but the floor is slatted, so if you end up on the bottom, you are looking straight up people's skirts!! (and food, cigarette ash etc drops on top of you - horrible!) The walls are paper thin, and you can hear the slightest noise in adjacent rooms.
The opening hours for the single bar and restaurant are not great, and the service was very poor. The Boughshed Restaurant was manned by a single overworked member of staff each time we were there. The food was good, but the service took the edge off.
On arrival, we were offered a room charge card to bill items to our room - this was a mistake, as the card is only accepted at the boughshed and monkey bar, and meant that we had to wait for the reception office to open before checking out (8am) - there were several people waiting around at reception to check out because of this.
We took two of the wildlife cruises on the catamaran - these were excellent, with friendly great staff - we saw dugongs, turtles, dolphins and sharks. Along with seeing the dolphin feeding in the morning, this was the highlight of the trip.
It's a real shame, because this is a truly beautiful and breathtaking location, with the potential to be really great - but the poor service and lack lustre facilities ruin it.
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