To me a five star hotel is a place where you are waited on hand and foot. Where everything thing has been thought of and everything is luxurious and proper. A Five Star Hotel should know who you are when you arrive, have the room you asked for ready to go, and take care of you the entire time. This is not a five star hotel. This is more like the Comfort Inn with a stunning view and setting.
Upon arrival, the front desk made no acknowledgment of who we were and several times tried to give us the wrong passports back - and tried to give ours to others. We got the 50 cent tour of the grounds - which are *incredible*, and then were deposited in our room. During the tour, we were pressed to make restaurant reservations several times and we finally were forceful and said we needed to wait - period.
The room. It was disappointing to say the least. It is not a Junior Suite. It was a smallish room with a fabulous balcony with plastic chairs. The shower is some kind of weird conversion with a window in full view of some of the locations of the hotel. The bed may have been made by a Michaelangelo pupil - carved from concrete. The phone barely worked, the refrigerator never got cold, and the air conditioning hardly worked.
But the bugs. Oh my goodness. With such a beautiful view of the water, we wanted all the windows open to enjoy it. DON'T DO IT! Unless you enjoy having large red welts from who knows what kind of bugs all over your body. There was absolutely zero pest control and it was quite depressing.
The staff. Sigh. They ranged from very friendly and helpful to ridiculously uncaring. Turns out that the staff is like a cruise ship staff - they live at the hotel and work non-stop for a week and then get a few days off. It does not seem to make happy campers. While we did not experience the major problems some of the others did, we never felt like the fit with the environment.
Overall, the hotel is all look and little substance. You pay for the view, and pay alot for it. And to us, laying by the pool (albeit a freezing cold pool) and sitting on our balcony were priorties to us and it served it's purpose. Food in the restaurant was not worth the price, we didn't bother to order a drink at the bar after hearing of someone paying 14 Euros for a small White Russian, and never found the breakfast spectacular (although a nice touch).
If the price were right I may stay here again. But after seeing some of these reviews, I would be hesitant to tempt fate since we didn't have too much to complain about. Perhaps next time the Amalfi Coast will be a better choice. . .
- Official Description (provided by the hotel):
- The beauty of a villa suspended between the sea and sky surrounding Capri. The luxury of a 5 star hotel designed to look and feel just like your own beautiful island home. The privacy guaranteed by the secluded location, on the cliff edge, 300 meters above the sea. The only 5 star hotel on the island of Capri with: A breathtaking view encompassing the whole of the Bay of Naples and the Amalfi Coast Six utterly unique imperial suites A restaurant serving zero miles cuisine made with ingredients grown in the kitchen garden that you can visit every day A double level infinity pool facing the sea An outdoor wellness area ... more less
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- Also Known As:
- Hotel Caesar Augustus
- Caesar Augustus Anacapri
- Caesar Augustus Hotel Island Of Capri/Anacapri, Italy