We booked the "dependance" well in advance, but a few days before our arrival, Signora Maresca contacted us to ask whether we would be willing to switch to the cheaper junior suite to enable the hotel to accept other guests who wanted the dependance's kitchen more than we did. Because we were already in Italy when she got in touch, I asked an Italian-speaking friend at home to arrange the change for us. The agreement that they came to was that we would give up the dependance in exchange for a lower aggregate price. (The junior suite didn't quite meet our needs so they split our party into two rooms.)
But when it came time to check out, the bills were prepared with the original price of the dependance rather than the revised price as we had negotiated. I was completely dumbstruck. Because we were in a rush and because I was with my mother and aunt (this was a celebratory trip for their 70th and 65th birthdays), I did not contest the higher charge. One could argue that this was an honest mistake but the way that the bills were all prepared in advance strongly convinced me that Signora Maresca knew exactly what she was doing.
It was such a shock because we did them a favour by allowing them to take on additional guests who had more-specific requirements than we had. (Because the hotel was largely empty, splitting us into two rooms did not affect their capacity.) Sure, the difference was only 40 EUR but given how we had done them a good turn, we expected to be treated as had been agreed.
You can see from my many other reviews that I am generally a fair reviewer but I thought that this really was unacceptable behaviour. Please contact me through the link below if you would like more details.
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- Also Known As:
- Hotel Villa Ceselle Island Of Capri/Anacapri, Italy