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“Room for improvement”

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Hotel Burg Wernberg
Ranked #1 of 1 Hotels in Wernberg
Certificate of Excellence
munich
Level 3 Contributor
18 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
“Room for improvement”
Reviewed October 2, 2011

We recently stayed at the Wernberg Schloss Hotel. The castle itself is very impressive and beautifully restored, however our double room was very basic with an extremely uncomfortable mattress. The biggest disappointment was the restaurant. For some reason dinner was served in the winter garden, a long, narrow, non descriptive passage way with approx 8 tables in a row, while suitable for coffee and cake or breakfast this did not provide an ambiance one would except for dinner. I enquired at the reception if it would be possible to have a more romantic table set up for two in another room for the following evening to celebrate our wedding anniversary and was informed this would not be possible. Very disappointing. On the 2nd evening (our anniversary) once again no one was tending the bar, at dinner we were served the exact same "gruss von die Kueche" the exact same starter and yes, you guessed it the exact same dessert as the night before!!! This is something I have never ever experienced and would have liked to voice my dissatisfaction, however during our stay we only encountered a very young staff with no management in sight. On a more positive note the hotel was exceptionally clean and the sauna area although very small (4 relax chairs) was spotless. ...and despite everything we are still happily married !!! To summarize after three days we were happy to move on elsewhere and as for next year we will be more selective!

  • Stayed September 2011, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
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Helpful?
2 Thank jwall2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BurgW, Manager at Hotel Burg Wernberg, responded to this review, February 22, 2014
Dear Guest

Thank you very much for your stay at the Hotel Burg Wernberg and for taking your time to share your experiences with us.

In this context we would like to thank you as well for your compliments regarding our infrastructure.

However, you are mentioning an incident experienced during the dinners for which we would like to apologize in due form. I assure you, that I will recapitulate this issue with our F&B-Manager.

Nevertheless we would like to thank you once again for you warm words and for your stay at the Hotel Burg Wernebrg . All of us, are already today looking forward welcoming you back in Wernberg-Koeblitz.

In the meantime, we are sending you the best wishes ,

Yours

Sven von Jagemann
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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405 reviews from our community

Traveler rating
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (23)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • English first
  • French first
  • German first
  • Hungarian first
  • Italian first
  • Portuguese first
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  • Spanish first
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English first
Frankfurt, Germany
Level 5 Contributor
57 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
Reviewed September 13, 2011

We stayed there for an evening with two young children. Was amazed how family friendly they were i.e. nothing wanting in room - even a baby phone so that we could enjoy dinner at our own ease. Oh, and when the baby phone was out of range, the reception kept it with them. Blew my mind.

Other than that, an beautiful luxurious hotel with an exceptional restaurant. And it's in a castle (with a moat that you can relax in.)

5/5

  • Stayed September 2011, traveled with family
    • Value
    • Location
    • Rooms
    • Service
Helpful?
Thank Gideon F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BurgW, Manager at Hotel Burg Wernberg, responded to this review, February 21, 2014
Dear Guest

Thank you very much for your stay at the Hotel Burg Wernberg and for taking your time to share your experiences with us.

Receiving feedback from our valued guests is most important for us, as it provides us vital information regarding the level of services we are offering.

We would like to thank you for your kind words and compliments towards our staff, restaurants and our infrastructure.

The entire Team is happy to hear that you have enjoyed your stay with us in Wernberg-Koeblitz and we are already looking forward welcoming you back at the Hotel Burg Wernberg.

Most sincerely,


Sven von Jagemann
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Frankfurt, Germany
1 review
Reviewed August 13, 2011

I have spent with my family an unforgettable time at this premise. The rooms are so individual, the set up so amazing, the Kastell as restaurant deserves 3 Michelin stars ( but anyhow it has alreday 1 or 2 ). Additionally teh country side and next door there is one of the most beautiful golf courses in Germany.
We will come for sure again.

  • Stayed July 2011, traveled with family
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
Thank Matthias R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BurgW, Manager at Hotel Burg Wernberg, responded to this review, February 21, 2014
Dear Guest

Thank you very much for staying at the Hotel Burg Wernberg and for your warm words regarding our hotel.

It is a pleasure for us to hear about your experiences made during your stay and we would like to thank you for your compliments for our infrastructure and our staff.

It is indeed our aim to spoil every single guest and to leave a long lasting memory.

Dear guest, we are looking forward welcoming you back at the Hotel Burg Wernberg and remain in the meantime, with every good wish.


Sven von Jagemann
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Ho Chi Minh Stadt, Vietnam
Level 3 Contributor
11 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed July 23, 2011

We came for three nights to this wonderful hotel in the setting of an old castle. It was not our first stay (we actually try to come back at least once a year) and also our two children with the age of 7 and 11 years love it. It is family owned and the atmosphere is very friendly and helpful, as it is not as anonymous as often found in the big hotels.
The golf course is for players an absolute must as it is one of the nicest and also the golf restaurant is to recommend as the dishes are delicious.
We also had a stunning dinner in the restaurant Kastell, where Thomas Kellermann cooked a fantastic dinner for us which should be worth TWO stars. The restaurant also has a great wine card.
Overall, a fantastic hotel with delicious wine & dining!

  • Stayed July 2011, traveled with family
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
Thank Tina R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BurgW, Manager at Hotel Burg Wernberg, responded to this review, February 21, 2014
Dear Guest

Thank you very much for staying at the Hotel Burg Wernberg and for your warm feedback.

It is a great pleasure for us to hear that you could enjoy every moment of your stay.

Furthermore, I would like to thank you on behalf of the whole team for your compliments.

Your kind words are showing us that we are on the right path to make sure that all of our guests have an unforgettable stay in Wernberg-Koeblitz.

Dear Guest, we are already looking forward welcoming you back to the Hotel Burg Wernberg soon and remain in the meantime, with every good wish



Sven von Jagemann
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Washington, DC
Level 6 Contributor
178 reviews
114 hotel reviews
common_n_hotel_reviews_1bd8 133 helpful votes
Reviewed December 4, 2010

Burg Wernberg is an amazing hotel and restaurant. Yes, you are staying in a castle. Service from reservations through check-out is the quality you expect from R&C. Our room was a two level suite: comfortable, quiet, superb views across the valley and of the inner courtyard. Rooms are spread across two wings of the castle. The Kastell gourmet restaurant serves innovative Michelin star cuisine. Service is among the best we have from wine recommendations to table service. The second restaurant which is also the breakfast room, serves local cuisine with flair, and again, service is top notch. The Wintergarten (Konrads's the second restaurant) has a view over the moat. For the area, there is the porcelain route, glass route and other touring options. Simply put, this is a truly amazing hotel worth a multiple night stay.

  • Stayed December 2010, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Ralff
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sven v, Manager at Hotel Burg Wernberg, responded to this review, December 30, 2016
Dear Guest

Thank you very much for staying at the Hotel Burg Wernberg and for your warm feedback.

It is a great pleasure for us to hear that you could enjoy every moment of your stay. Furthermore, I would like to thank you on behalf of the whole team for your compliments. Your kind words are showing us that we are on the right path to make sure that all of our guests have an unforgettable stay in Wernberg-Koeblitz.

Dear Guest, we are already looking forward welcoming you back to the Hotel Burg Wernberg soon and remain in the meantime, with every good wish



Sven von Jagemann
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Williamsburg, Virginia
Level 6 Contributor
141 reviews
33 hotel reviews
common_n_hotel_reviews_1bd8 40 helpful votes
Reviewed October 23, 2010

We got married there...it was better than we could have dreamed. The staff catered to our every need and we felt spoiled the entire time. Everyone was friendly and the service was perfect. The food was amazing! We cannot wait to return for our anniversary!

  • Stayed October 2010, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank nielmala
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sven v, Manager at Hotel Burg Wernberg, responded to this review, December 30, 2016
Dear Guest

Thank you very much for staying at the Hotel Burg Wernberg and for your warm feedback.

It is a great pleasure for us to hear that you could enjoy every moment of your stay. Furthermore, I would like to thank you on behalf of the whole team for your compliments. Your kind words are showing us that we are on the right path to make sure that all of our guests have an unforgettable stay in Wernberg-Koeblitz.

Dear Guest, we are already looking forward welcoming you back to the Hotel Burg Wernberg soon and remain in the meantime, with every good wish



Sven von Jagemann
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Port Macquarie
Level 3 Contributor
16 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
Reviewed October 16, 2009

We stayed for 10 days. I went to the Bayreuth festival (an hour away) while my wife enjoyed the spa. Well appointed and the upmarket restaurant is a two hatter. The service was outstanding.

  • Stayed August 2009, traveled as a couple
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Fluffytowels
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Hotel Burg Wernberg

Property: Hotel Burg Wernberg
Address: Schlossberg 10, 92533 Wernberg, Bavaria, Germany
Phone Number:
Location: Germany > Bavaria > Upper Palatinate > Wernberg
Amenities:
Bar / Lounge Beverage Selection Business Center with Internet Access Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Spa Suites
Hotel Style:
Ranked #1 of 1 Hotels in Wernberg
Price Range (Based on Average Rates): $$$
Hotel Class:5 star — Hotel Burg Wernberg 5*
Number of rooms: 29
Official Description (provided by the hotel):
Hotel in a historic castle - Enjoyment of the highest quality.Burg Wernberg – is an exclusive hotel in a historic castle with a first class gourmet restaurant featuring the excellent cuisine of Thomas Kellermann, all under one roof. Located in the heart of the Upper Palatinate region and easily accessible from Munich, Nuremberg, Regensburg and Prague, gourmets and connoisseurs can dine lavishly in the restaurant, reside like royalty, relax or celebrate sumptuous events – all exclusively within the carefully restored castle walls. From a romantic weekend for two to a fairytale dream wedding of any size – at Burg Wernberg nearly everything is possible. Come and discover just how special variety can be. ... more   less 
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