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Hotel "El Andaluz" Europa-Park
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Reviews (1,561)
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All reviewsspanish themebunk bedseuropa parkswimming poolperfect staystayed two nightsbreakfast is servedair conditionper nightfamily roommain entrancechildrenattractionsqueueboygermany
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Reviewed September 7, 2010

My wife and our 2 kids (4 years old and 10 years old) spent 3 days / 2 nights in Europa Park, staying in Hotel Castillo Alcazar. We were in the room number 789, 7th floor with direct view on the park. I must say that we have been positively surprised by the quality of this hotel, of the restaurants, of the food, of location of the hotel being so close to Europa Park entrance (2-3 minutes by foot !) and by the cleanliness. The room was big enough for the 4 of us, quiet and had even a small balcony.
However, the beds were in wood and very noisy when we were moving ! This made our nights unconfortable as every mouvement in the bed were making so much noise that it was waking us up, especially with the kid sleeping on the highest bed, where the lateral protection (for the kid not to fall) was slashing every time our kid was touching or pushing it during his sleep...

So, to resume our stay :

Positive points :

1) location of the hotel is just perfect as very close to the entrance of Europa Park
2) free parking for cars
3) restaurants are very good looking, clean and have a lot of choices
4) swimming pool is warmed at 25 degrees Celsius and very enjoyable
5) balcony in the room and large TV screen

Negative points :

1) the beds are very noisy as made of wood and reacting to every single movement
2) expect a lot of people during week end, especially if good weather conditions
3) staff hardly speak good english
4) avoid to eat outside breakfast/dinner hours as the choices will be reduced and of lower quality
5) people are smoking when in lines, making the queue to access attractions, it's not acceptable with kids around and for non smoker like us, total no respect !

Well that's it. I would definitively recommend to stay in this hotel, even if for our next trip we will change the hotel to see something new and different.

Enjoy your stay :-)

  • Stayed: September 2010, traveled with family
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3  Thank otterboris
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed August 29, 2010

I stayed here for 2 nights in august 2010. The hotel looks great from the outside and inside.
But once in the room you get dissapointed. No tub, no chairs. Only a 2 wooden stools.
You would expect for this amount of money to find some comfort in your room but none of that.
The room is nicely decorated and the breakfast is simply great.
I will not stay here again, i would like to sit in a chair and relax a bit.
It's hard to relax in this room after a day in the themepark.

  • Stayed: August 2010, traveled as a couple
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1  Thank SergeK
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed August 29, 2010

We stayed at Alcazar which was inside the Europa park - very easy to access the theme park
*Beautiful view from the window
*spacious room
*theme room
*not very comfortable bed
*small closet
*very friendly staff
*clean and pleasant
*not kettle or tea/coffee mini bar
*breakfast was ok

  • Stayed: July 2010, traveled as a couple
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Thank n2nari
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed June 20, 2010

I just came yesterday from this hotel. Our experience was so great that posting this review is the fisrt thing I'm doing after being back home. Europa Park is great but statying in this hotel made the experience even much better. You have early access to the park and can access it through a exclusive entrance or via the monorail.
We check-in Saturday morning, left our bags in a storage the hotel has, went to the park and came back around 7pm. Our room was very nice, it had a bunker for my 2 daughters!!!
Food was great!! Parking lot was big and free, great service and during breakfast characters of the park come and sit with you.
Amazing hotel ... already planning our next trip!!

  • Stayed: June 2010, traveled with family
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2  Thank Michelle_Nunez
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed April 20, 2010

We stayed in the hotel for two nights because of its location inside the Europa Park premises.

The hotel has an enormous parking place and it was not difficult to find a spot. The check-in process was very slow, not different from Disney resorts at peak times with long lines. The difference is that the reception hall is not so large, so there were people everywhere.

After about one hour we´ve got the room keys. The room´s size was adequate for a family of four and seemed new. The wall decoration reminded me more of Mexico and Mariachis than Spain itself, but gave us a colorful and upbeat impression.

We had breakfast and dinner at the hotel restaurant (buffett style) and they were delicious. Many different options that were very tasty. The only issue again is too many people, which made the service slow.

Despite all this I would return to the hotel because of location (one of the tram stations is also beside the hotel) and the good food.

  • Stayed: October 2009, traveled with family
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Thank FromAuw
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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