I am a single father vacationing with my 6 yr old here. We stayed 2 nights, hotel itself is nice and park was closed so we spent all the time in pool and always ate in the hotel. The night beofre check out at 7 pm, going to dinner and they reject to give us a table because they are too busy! I told the host Daniel there are tables free and just place the order of ravioli for my daughter she is hungry and the answer was "sorry, I dont have capacity to serve". Asked for the manager Mr. Arnie Weimann, and still we get rejected. We ordered any way to take to room. 4 minutes pass and while waiting 2 couples stand at the host desk and both Mr. Arnie and Daniel, seat both couples on two of the free tables. One couple had checked in today and we talked with them at the pool all day, they had no reservations.
I find absolutely amazing that a hotel staff would reject serving even a single child order of Ravioli because they are busy and 2 minutes later they seat another 4 adults without reservations.
We got the ravioli wrapped in aluminum foil on a tray to take to room and no bill with a " sorry"!!!!
I insisited to pay and did.
Total dissrespect !!!!, first to reject to serve me and my child and second offering the food for free. Someone should train Mr. Arnie and Daniel that nothing is to be traded for respect.
- Official Description (provided by the hotel):
- Relax and enjoy the charming atmosphere of Italy! The themed hotel "Colosseo" is designed in the style of ancient Roman architecture. It features beautifully designed Roman-Italian hotel rooms, typical Italian restaurants, bars and cafes. Relax in the breathtaking wellness area with sauna and pool inside the walls of the Coliseum! The Europa-Park entrance tickets can be obtained at the hotel reception. In the summer season guests have the possibility to enjoy certain attractions of Europa-Park half an hour (in the winter season one hour) before the park officially opens. Europa-Park "summer season": March 24th 2018 until november 04th 2018. Europa-Park "winter season 2018/19": November 24th 2018 until januar 06th 2019. ... more less
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- Also Known As:
- Superior Erlebnishotel Colosseo Europa Park Hotel Rust
- Colosseo Europa Park Rust
- Colosseo Europa Park Hotel