Wow, German efficiency honed to a fine skill! We arrived at reception, just to have the robot - err - the attendant rattle down her speech without listening to our questions. And we had some. Then, once we were heard, she did not know. Actually, it was something simple like 'why do we have to fill all this data in the data entry sheet?'. She had no idea - only that EVERYONE had to do that.
OK, cool, so checked in, ready for our lighthouse experience. Well, no, room only availabe at 3.30 pm, not earlier. We asked at 2 pm, still 3.30 pm. You cannot change the rules!!
OK, so finally room ready at 3.30 pm, we were led to the suite - nice room, great bunkbeds for the kids, but had to call cleaning to get the vacuum going - lots of dust still on the floor. So, some of the efficiency did not work so well.
Swimming pool was very nice, nicely heated. When we came back - nice gesture from management - we were greeted wtih a surprise because of bad cleaning. Well done!
We ate at the buffet restaurant, wanted another table but - lo and behold - efficiency forbids and robots cannot be convinced otherwise, because of the rules we cannot change tables. So we did not. Food was good, though - it is BBQ your own stuff. Quite pricey, too, but good quality.
Back in the room the sleep quality was ok, kind of diminished by the noisy ventilator in the bathroom and the lack of air conditioning.
All in all a good experience, albeit a bit robotic, but extremely and somewhat coldly efficient in service quality. I will give this hotel a very good rating, because it does not deserve an average one, but will choose another resort hotel next time.
- Official Description (provided by the hotel):
- The hotel "Bell Rock" with 225 rooms and suites takes the adventurous holiday-makers on a trip back to the New-England of the 18th century. Three restaurants will please the palates of the seafarers: "Ammolite - The Lighthouse Restaurant", "Harborside" the buffet restaurant and "Captain's Finest" the a la carte restaurant. Splashy adventures await all the sailors at the pool area with inner and outer pool and a water playground. A park with maritime landscape highlights the seafarer-flair. The Europa-Park entrance tickets can be obtained at the hotel reception. In the summer season guests have the possibility to enjoy certain attractions of Europa-Park half an hour (in the winter season one hour) before the park officially opens. Europa-Park "winter season": 28th November 2015 until 10th january 2016 (On New Year's Eve open until 6.30 pm) Europa-Park "summer season 2016": 19th march 2016 until 06 november 2016 ... more less
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