We had not pre-booked this hotel, Maria the hotel receptionist showed me two rooms in which to choose from. One basic double is very small and stuffy, the other room was indeed bigger but very dark, hardly any natural light entering the room. So we chose the bigger room. My first reaction to my partner was how rude and aggressive I found the receptionist. She has excellent english (having lived in Ireland for 1 year as an au-pair) however she lacks any manners or appreciation for guests staying in the hotel. We felt like we were a hindrance to her, everything was rushed. Once we had brought in our luggage, we went for a couple of drinks in the bar, the menu on the counter quoted a white wine as 3:50, for which Maria charged four euro per white wine (drinks were put on our room). We were told by Maria that breakfast was from 7:30 - 10:00am.
We came down for breakfast at 9:35 only to find that they had removed most of the breakfast condiments. Maria told us that she assumed we were not going to bother turning up for breakfast. At 14 euro per head it is pricey too. There are loads of places to get breakfast in the beautiful saint-emilion for less than half the price. So dont bother with breakfast. When we cam back from breakfast we had our luggage put into the car and were on the terrace on the internet (whcih only works from the reception/bar area). We were walking around to the reception to go settle our bill when Maria came running out looking for the key... It really felt that she thought we were going to try and do a runner, even though she had taken a credit card number from us. Somewhat embarassing to be honest.
We questioned Maria about the white wine, she insisted that we were looking at the wrong menu firstly, when i asked her to bring over the menu she told us that she was working from a different menu. Then she told us that after 7pm it cost more to drink at the bar. I questioned where this was mentioned on the menu. She got irate with us and tried to make us feel like we were the problem. I have never in my life had words with anybody in the services sector like I had with Maria. She is clearly a problem having being mentioned several times before.
I am sorry but I cannot say anything other than AVOID this hotel. There are cheaper and nicer places in this beautiful town. We stayed in a different place in Saint Emilion and thoroughly enjoyed it.
Decor is dated and hotel receptionist Maria is nothing short of appalling.
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- Also Known As:
- Palais Cardinal Hotel