The chateaux is beautiful, the staff are excellent. Definately recommend this hotel. The staff can't do enough for you. Room and bed was very comfortable. The coffee machine was very good. I recommend the macaroons.More
- Free parking
- Free Internet
The chateaux is beautiful, the staff are excellent. Definately recommend this hotel. The staff can't do enough for you. Room and bed was very comfortable. The coffee machine was very good. I recommend the macaroons.MoreShow less
Dear Sir, dear Madam,
Firstly, I am truly grateful than you have chosen our chateau Hotel Grand Barrail for your stay in Saint-Emilion last May.
Moreover, we thank you for your sincere commentary. All your impressions reflects the quality of our service that we deeply attempt to improve every day!
Indeed, I have transmitted your compliments to our team, who is so pleased to hear ir.
We look forward to seeing you again in our beautiful chateau.
Great Hotel and facilities very close to St Emilion. Room in the main chateau was very good.
Restaurant - great food and service.
All staff very friendly and attentive - especially lady on concierge - who was exceptional!!
Dear Madam, dear Sir,
First of all, I would like to thank you for taking the time to write this pleasant commentary. I am highly delighted to hear that you were satisfied with our team’s professionalism and service provided at the Hotel Grand Barrail. I will personally forward your observations.
Indeed, our guests’ satisfaction encourage us in the pursuit of making each visit a memorable one.
Unless a reservation we had to wait about 30 min to be able to access the room , even we arrived at 3.30 PM. The service at the restaurant was rough and we got our ordered wine after we finished meal. Very uncommon !
Dear Mr Angelo G,
Thank you for taking the time to share your experience with us. I am sorry to read that the room was not ready when you arrived at the hotel. Our housekeeping team does her best to ensure all the rooms ready on time and priorise when we know the arrival time in advance. I truly hope you will give us the opportunity to welcome you back in order to show you the quailty of service we aim to provide.
Mr Benjamin ROBIC- General Manager
Very close to Saint Emilion and Pomerol. The hotel is located right in the middle of a winery. The rooms come right next to the vines. Peaceful and quiet. Good size rooms, lovely view across the vineyards, easy access, attentive and courteous staff. Has a spa, swimming pool, jacuzzi. Nice to be able to jog among the vineyards in the morning. They also have bikes for rent if you fancy a short cycle to Pomerol or Saint Emilion. The Concierge was helpful with booking our wine tastings and dinners.
Thank you for your detailed and encouraging feedback. It is a pleasure to read that you enjoyed the hotel and the environment that the vineyard offers. I truly hope we will have the opportunity to welcome you back for your next stay in the area.
Mr Benjamin ROBIC - General manager
My husband and I only stayed here two nights during our French holiday in the Bordeaux region but I truly wish we would have stayed longer. The property was amazing - the rooms, the staff, the atmosphere. Everything was perfect. Special shout out to Gregory who took great care of us from the moment we arrived by helping us to our room, booking a wine tour and dinner reservations to when we were leaving. We can’t wait to come back!
Thank you very much for sharing your experience with us. I am glad to read that Gregory took the time to take care of you and ensure you an enjoyable stay. Do not hesitate to contact us directly and we willl be pleased to assist you to organsise your next stay.
Mr Benjamin ROBIC - General Manager
Excellent hotel with outstanding staff who is always friendly, helpful and very professional.
Its location, quality of the facility and personnel's professionalism makes this place an excellent option when visiting St. Emilion.
Thank you for taking the time to share your experience at Château Hôtel Grand Barrail and for your kind words about our team. I will be delighted to welcome you back again, to explore our region of Saint Emilion.
Mr Benjamin Robic - General manager