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86 - 91 of 1,539 reviews
Reviewed April 26, 2019

Great Hotel and facilities very close to St Emilion. Room in the main chateau was very good.
Restaurant - great food and service.
All staff very friendly and attentive - especially lady on concierge - who was exceptional!!

Room tip: Try to get a room in the main building - we had 21 - in the tower - amazing
Date of stay: April 2019
  • Trip type: Traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
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Review collected in partnership with this hotel
1  Thank Chris B
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
BenjaminRobic, Directeur général at Chateau Grand Barrail Hotel, responded to this reviewResponded June 20, 2019

Dear Madam, dear Sir,

First of all, I would like to thank you for taking the time to write this pleasant commentary. I am highly delighted to hear that you were satisfied with our team’s professionalism and service provided at the Hotel Grand Barrail. I will personally forward your observations.
Indeed, our guests’ satisfaction encourage us in the pursuit of making each visit a memorable one.
Yours faithfully,

Benjamin ROBIC
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed April 23, 2019

Unless a reservation we had to wait about 30 min to be able to access the room , even we arrived at 3.30 PM. The service at the restaurant was rough and we got our ordered wine after we finished meal. Very uncommon !

Date of stay: April 2019
  • Trip type: Traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
Thank Angelo G
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
BenjaminRobic, Directeur général at Chateau Grand Barrail Hotel, responded to this reviewResponded May 13, 2019

Dear Mr Angelo G,
Thank you for taking the time to share your experience with us. I am sorry to read that the room was not ready when you arrived at the hotel. Our housekeeping team does her best to ensure all the rooms ready on time and priorise when we know the arrival time in advance. I truly hope you will give us the opportunity to welcome you back in order to show you the quailty of service we aim to provide.
Sincerely
Mr Benjamin ROBIC- General Manager

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Reviewed April 21, 2019 via mobile

Very close to Saint Emilion and Pomerol. The hotel is located right in the middle of a winery. The rooms come right next to the vines. Peaceful and quiet. Good size rooms, lovely view across the vineyards, easy access, attentive and courteous staff. Has a spa, swimming pool, jacuzzi. Nice to be able to jog among the vineyards in the morning. They also have bikes for rent if you fancy a short cycle to Pomerol or Saint Emilion. The Concierge was helpful with booking our wine tastings and dinners.

Date of stay: April 2019
Trip type: Traveled as a couple
Thank baohap
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
BenjaminRobic, Directeur général at Chateau Grand Barrail Hotel, responded to this reviewResponded May 13, 2019

Dear guest,
Thank you for your detailed and encouraging feedback. It is a pleasure to read that you enjoyed the hotel and the environment that the vineyard offers. I truly hope we will have the opportunity to welcome you back for your next stay in the area.
Sincerely
Mr Benjamin ROBIC - General manager

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Reviewed April 19, 2019

My husband and I only stayed here two nights during our French holiday in the Bordeaux region but I truly wish we would have stayed longer. The property was amazing - the rooms, the staff, the atmosphere. Everything was perfect. Special shout out to Gregory who took great care of us from the moment we arrived by helping us to our room, booking a wine tour and dinner reservations to when we were leaving. We can’t wait to come back!

Date of stay: April 2019
  • Trip type: Traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
1  Thank SMartin1985
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
BenjaminRobic, Directeur général at Chateau Grand Barrail Hotel, responded to this reviewResponded May 13, 2019

Dear guests,
Thank you very much for sharing your experience with us. I am glad to read that Gregory took the time to take care of you and ensure you an enjoyable stay. Do not hesitate to contact us directly and we willl be pleased to assist you to organsise your next stay.
Sincerely
Mr Benjamin ROBIC - General Manager

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Reviewed April 7, 2019

Excellent hotel with outstanding staff who is always friendly, helpful and very professional.
Its location, quality of the facility and personnel's professionalism makes this place an excellent option when visiting St. Emilion.

Date of stay: April 2019
  • Trip type: Traveled as a couple
    • Value
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
Thank nestordaniel
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
BenjaminRobic, Directeur général at Chateau Grand Barrail Hotel, responded to this reviewResponded May 19, 2019

Dear guests,
Thank you for taking the time to share your experience at Château Hôtel Grand Barrail and for your kind words about our team. I will be delighted to welcome you back again, to explore our region of Saint Emilion.
Sincerely
Mr Benjamin Robic - General manager

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