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“Sad experience”

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Country Inn & Suites By Carlson, Jalandhar
Ranked #2 of 33 Hotels in Jalandhar
Certificate of Excellence
Noida
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
“Sad experience”
Reviewed June 13, 2012

sorry state of affairs at Country Inn & Suites, Jalandhar. Poorly maintained property, expensive tarrif, value for money - 0. Totally felt cheated by the Hotel. The property is independently owned under license agreement of Carlson Group but that does not give them the right to treat their customers shabilly. Please Do Not ever use this property or your stay would be the most uncomfortable. The facilities mentioned over the internet are not available physically in the hotel. The breakfast buffet was very limited and cold/stale food was served. Even though we were upgraded to the next category the rooms were not upto the standards of other County Inn's (for which the chain is renowned - comfortable rooms). The AC was not working effectively and was not rectified after several complains. Also being a branded hotel there was no parking facility for the inhouse guests and the cars were being parked on the road where the hotel does not take any ownership for the cars in case of theft, damage or loss.

  • Stayed June 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank GunjanPathak
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
, Online Representative at Country Inn & Suites By Carlson, Jalandhar, responded to this review, July 2, 2012
Dear Guest,

Greetings from Country Inn & Suites by Carlson, Jalandhar!

We are apologetic that you were not satisfied with our hotel and services whereas we have been recommended by many of our guests for our hospitality and service.

Our guests usually say the opposite of the same which can be observed/seen from other reviews. But yet your review is a matter of great concern to us and we will investigate the complete matter to take necessary steps.

Regards
Sumit Goyal
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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323 reviews from our community

Traveler rating
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    128
    29
    15
    11
See reviews for
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (33)
Date | Rating
  • English first
  • German first
  • Norwegian first
  • Any
English first
New Delhi, India
Level Contributor
11 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed April 15, 2012

This is a lovely place to stay. The rooms are tastefully done, the bathrooms are clean and the staff courteous. The check in as I came was smooth. The hotel had sent a pick up for me at the railway station the day I arrived. The staff at the big shot pub are lively and friendly. The breakfast spread was very good. Full marks to the housekeeping team too.

  • Stayed April 2012, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Kulpreet
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sumit G, Online Representative at Country Inn & Suites By Carlson, Jalandhar, responded to this review, April 25, 2012
Dear Guest,

Greetings from Country Inn & Suites by Carlson, Jalandhar!

Thank you for sharing your experience at Country Inn & Suites by Carlson, Jalandhar with a wider audience. We are so glad that you found our hotel as a lovely place and you liked our services.

We at Country Inn & Suites by Carlson, Jalandhar look forward to welcome you back for yet another memorable stay.

Regards
Sumit Goyal
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Gurgaon
Level Contributor
59 reviews
36 hotel reviews
common_n_hotel_reviews_1bd8 33 helpful votes
Reviewed December 13, 2011

Suites are huge,book it if you plan a small meeting.The drawing room with LCDs are good enough for a meeting of 5

  • Stayed November 2011, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Jyotiprakashsahu
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mumbai
Level Contributor
24 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
Reviewed November 4, 2011

This hotel located in Jalandhar has all the amenities required in a hotel.
Rooms are good and spacious, food is very good and tasty, has a mini bar inside the room and service is very good. All what you need in a hotel while your are on a business trip is available.
USP- Service, quality of the room, facilities (Tv and wifi)
LOW- slightly expensive for personal visit

Room Tip: Rooms on the south side are quite as not near to the road Corner suites are really large and near t...
See more room tips
  • Stayed October 2011, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Nishith21
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bengaluru, India
Level Contributor
11 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
Reviewed October 6, 2011

I stayed at this hotel for 29 days on an official trip.The location was excellent, the rooms were neatly done up, it was quite spacious unlike many other hotels. I was given a room upgrade without any hassle.The front office staff was very helpful and check in was prompt, regular calls were made from the hotel before my check in to know my arrival details and requirement for pick up. The best part of my stay was the food at their restaurant Mosaic. Their buffet breakfast and major meals were quite nice (buffet dinner is only laid on last four days of the week and rarely on other days depending on their occupancy). The restaurant staff had a welcoming smile on their faces and their chef Mr Vicky would frequently interact with the customers and would even cater to special needs of the regulars, at least they did it for me when i requested them to specially lay out a buffet dinner for my guests on one of their non buffet days.The oil quotient of the meal was pretty high (and i.e why tastier also) but i guess in Punjab that would be seen almost everywhere. The restaurant attracts a lot of local residents especially on weekends. They have a decent gym and spa but it appears overcrowded in the evenings lot of nonresident guests do come here daily.The staff at the gym can be more attentive towards the resident guests also.The house keeping staff was very courteous though they could be more prompt. The front office manager Mr Praveen was pretty positive and helpful. Few lacunae and areas of further improvement that i noticed during my long stay were nonavailability of adequate and closed parking space, noise factor in rooms especially on weekends due to parties in their lawns and banquet hall. Overall it was a very comforting stay at the hotel and i would definitely stay here again on my next trip.

  • Stayed August 2011, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank RohitA318
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jalandhar, India
Level Contributor
63 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 65 helpful votes
Reviewed September 13, 2011

Best in budget class,country inn provides you the luxury of swimming pool,fitness centre.Good food at 2400-3500 per night.
Located close to BSF Chowk,Hotel provides you best services and ambience.

Rooms are good and well furnished .I love thr morning breakfast and the variety .

Room Tip: Good delux rooms
See more room tips
  • Stayed August 2011, traveled on business
    • Value
    • Location
    • Rooms
    • Service
Helpful?
1 Thank VIKRAMCHANDAN
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
New Delhi, India
2 reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed September 9, 2011

Had not booked hotel so stopped at Country Inn on entrance to Jalandhar on Wednesday night. I asked the receptionist if I could view a room. He refused saying the hotel was fully booked. But his body language made me think he was not being truthful. I booked an other hotel and decided to check their website. Sure enough it said two club rooms were available. Obviously the receptionist just couldn't be bothered to show a room. Well I certainly will not go there again as they do not want more business.

  • Stayed September 2011, traveled with family
    • Value
    • Cleanliness
    • Service
Helpful?
6 Thank AshokK135
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Country Inn & Suites By Carlson, Jalandhar

Property: Country Inn & Suites By Carlson, Jalandhar
Address: G T Road, Near B S F Chowk, Jalandhar 144001, India
Phone Number:
Location: India > Punjab > Jalandhar District > Jalandhar
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#2 Spa Hotel in Jalandhar
#4 Business Hotel in Jalandhar
Price Range (Based on Average Rates): $
Hotel Class:3.5 star — Country Inn & Suites By Carlson, Jalandhar 3.5*
Number of rooms: 45
Reservation Options:
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Also Known As:
Country Inn & Suites Jalandhar Hotel Jalandhar
Country Inn And Suites Jalandhar
Country Inn Jalandhar
Jalandhar Country Inn

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