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Ramada Jalandhar City Centre
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Reviews (253)
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Reviewed March 12, 2012

Having carefully looked at hotels in Jalandhar, i decided to book this hotel based on the Ramada brand, expecting nothing less than a impeccable stay. I could not have been more wrong. Having arrived at approx 9.30 pm, it took over an hour to check in even though no credit card details were required as the room was fully paid in advance.

On the face of it, the rooms look expecptional and so it should be as this is a relatively new hotel, but look a little deeper (and trust me only a little deeper), the problems became quickly apparent. The room looked like it had not been dusted since the day it had opened and even after a 7 day stay and making many complaints it was obvious that other than the vacume and change of sheet, no other cleaning in the rooms took place.

Expect the bathroom to flood everytime you take a shower as water escapes under the door each time you shower and also expect to struggle with a poorly designed shower itself. Also be prepared for a cold shower as took 3 days for the manager to explain that the cold water was due to the water heating system being turned down and that they would turn it up to ensure hot water was recieved. A poor attempt at saving money by the hotel.

The staff who work the reception, room service and laundry can be described as nothing more than inept. Their understanding of basic instructions leaves alot to answer for and do not expect any two departments in the hotel to be working alongside each other as there is 0 communication. Overall the staff including the manager's and deputies require alot of work on their customer service skills and attitude to resolve problems which are completely self inflicted.

The breakfast which is included within the room rate is pretty standard, with the usual hot and cold options available but if you stay when the hotel is just a little busy then do not expect much to eat at breakfast as again they struggle badly.

This hotel holds a lot of events, so if you end up with a room on floors 1 or 2 then expect to be kept up most of the night with loud music and kids running around outside your room until the early hours.

My suggestion when checking out would be to give yourself 2 hours + as this is how long it took me to get out of this terrible hotel.

Overall, if your looking for good, clean, friendly, effecient hotel then look elsewhere as this is none of those things.

  • Stayed: February 2012, traveled with family
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5  Thank smehan
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed March 2, 2012

If like me you are an NRI and are looking for a comfortable place to stay with good service. Think again.

This is a fairly new hotel so you expect some teething issues. However, to start with, the bathroom design is terrible-with the shower leaking all over the floor. This is of course if you get to have a shower, we complained 4 times in relation to the fact that there was no hot water. This may be India but you expect a certain minimum standard and this did not meet that.

The service in general from the general manager to the reception staff to the conference staff is truly shocking. They are simply not bothered. Complaints are ignored and requests for the simplest things such as additional towels are met with a grunt or a total ignorance.

Trust me I could go on but I dont wish to waste any time on this sham of a hotel. If I were you I would look at the Radisson or even a cheap alternative. At least they will appreciate the fact that you are a paying customer.

  • Stayed: February 2012
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3  Thank Aman2000
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed January 24, 2012

Our Company made extensive use of the hotel in December due to an opening and of we got a good price because of the huge volume

The service standard overall was good. The rooms are spacious and comforatble. Cleanliness is good and room service stuck to the time commitments

The breakfast was decent and service was always friendly

Overall one of the best business hotels I went to in 2011 in terms of value for money

  • Stayed: December 2011, traveled on business
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2  Thank Venkatesht
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed December 25, 2011

A very good hotel in the heart of the city. Had been there for work purpose and had a very good stay there. Services are good and Tariffs are also reasonable. Got a Executive suite room to stay which was superb. Food here is also good. had a great experience there.

Room Tip: Executive rooms are good
  • Stayed: December 2011, traveled on business
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4  Thank Ritzy313
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed December 5, 2011

I stayed 2 nights. The check-in was very smooth. Room was spacious, clean and comfortable.The breakfast was fine with varities for Indian and Continental. An excellant one for any Business traveller who likes a class in all.

  • Stayed: November 2011, traveled on business
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4  Thank PSG_Chanru
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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