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“Clean, spacious rooms!”

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Holiday Inn Express Hotel & Suites Webster
Ranked #3 of 4 Hotels in Webster
New York City, New York
Level 6 Contributor
609 reviews
59 hotel reviews
common_n_hotel_reviews_1bd8 156 helpful votes
“Clean, spacious rooms!”
Reviewed September 14, 2012

The lobby is clean, the checking/out staff were great.

The rooms are light, clean, spacious..lots of reading lights!

The breakfast was so good, honestly better than the usual HIE breakfast!
I can't say enough about how nice this hotel is!

  • Stayed September 2012, traveled on business
    • Value
    • Location
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    • Cleanliness
    • Service
Helpful?
Thank Scouternurse S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ROCWB, Manager at Holiday Inn Express Hotel & Suites Webster, responded to this review, October 11, 2012
Thank you so much for staying with us and noticing our hard work to make your stay a success!

Great Hotels Guest Love,
AGM
Rachel Mee
5858720900
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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196 reviews from our community

Traveler rating
    114
    54
    14
    3
    11
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75
26
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (38)
Date | Rating
  • Dutch first
  • English first
  • French first
  • German first
  • Japanese first
  • Norwegian first
  • Any
English first
Naples, Florida
Level 3 Contributor
20 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed September 8, 2012

This is a very pretty property on the inside as well as the outside. Beds and linens were High Quality, and very comfortable. Well appointed room with all the best ammenities. The pool, hot tub area is very nice, a bit "over clorinated". The breakfast was very nice, however very busy, and lacked enough seating. Only 1 Dining room attendent couldn't keep food replenished on Breakfast bar. Staff was very Friendly, Property is very clean.

  • Stayed August 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank mykela12
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ROCWB, Manager at Holiday Inn Express Hotel & Suites Webster, responded to this review, October 3, 2012
Thank you for sharing your experience at our property with us. We value your opinion. During sold out weekends the breakfast area does get very busy and seating can be limited at times, however rest assured we do always have two breakfast attendants on, one may have been behinds the scenes preparing the food while the other replenished it. We hope to see you again soon!

Great Hotels Guest Love
Rachel Mee
AGM
872-0900
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Dallas, Texas
Level 6 Contributor
235 reviews
35 hotel reviews
common_n_hotel_reviews_1bd8 73 helpful votes
Reviewed September 5, 2012

Spent one night here on our way to Niagara Falls. The clerks were courteous. The room was clean and had sufficient outlets to plug in all your gadgets. Breakfast was standaed fare. No complaints but then again nothing out of the ordinary. I would stay here again.

  • Stayed September 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank thed3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ROCWB, Manager at Holiday Inn Express Hotel & Suites Webster, responded to this review, October 3, 2012
Thank you for your input on your experience while staying staying with us! We were glad to accomodate you during your travels.

Great Hotels Guest Love

Rachel Mee
AGM
585-872-8204
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Ithaca, New York
Level 5 Contributor
26 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 149 helpful votes
Reviewed September 3, 2012

Stayed at HI Express Webster for my daughter's orientation session at U of Rochester at the end of August.

Room was newer and clean with a comfortable bed. Area is near a shopping center that has several chain restaurants (you get a $3 discount with your room key card at Uno).

Staff are generally helpful with one person going the extra mile by getting me a banana at night when I had a little low blood sugar episode.

Indoor pool and spa tub are great with lots of windows and a view of the walking path. Very nice to relax in the pools in the sunshine of the morning.

Complimentary breakfast was very good and ample with a pancake machine, breads, eggs, bacon, yogurt, cereal, fruit, juice and coffee. The breakfast host told me that they rotate the selection and have biscuits and gravy sometimes.

Nice place to stay and would be perfect for our family if it were a little closer to U of R and the airport. I do recommend this hotel.

  • Stayed August 2012, traveled with family
    • Value
    • Location
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    • Cleanliness
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Helpful?
5 Thank mydogislovely
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ROCWB, Manager at Holiday Inn Express Hotel & Suites Webster, responded to this review, October 2, 2012
Thank you very much for your warm comments, especially about our staff. I am glad you enjoyed your stay while visiting the University of Rochester. While it is a little bit of a drive to the U of R, we would love to have to stay with us again in the future!

Great Hotels Guests Love,
Rachel Mee
AGM
585-872-0900
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Niskayuna, New York
Level 3 Contributor
15 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed August 25, 2012

My company has switched from using the Fairfield to the Holiday Inn here in Webster. Although I was happy there, I'm glad we now stay here. I've been staying here since they've opened, probably close to 100 nights (and counting). I've even stayed here on family trips. It's out of the way, but I know I can count on them for a good night stay. I cannot say enough about this hotel. The staff is ALWAYS friendly and attentive. The rooms are big and clean, and the beds are comfortable. They have an indoor pool, great work out room and an outdoor patio with a fire bowl. Also out back there is a walking trail around a pond with plenty of wildlife to observe. The breakfast buffet is also very good. You won't be disappointed, I've never been. Kudos to the HI team in Webster!

  • Stayed June 2012, traveled on business
    • Value
    • Location
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    • Cleanliness
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Helpful?
Thank neth5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ROCWB, Manager at Holiday Inn Express Hotel & Suites Webster, responded to this review, September 29, 2012
Thank you so much for your honest opinion! I am glad the change between brands was a succesful transfer for you. We work hard here to make guests feel at home while away from home.

Great Hotels Guest Love,
AGM
Rachel Mee
872-0900
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Gloversville NY
Level 5 Contributor
61 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
Reviewed August 22, 2012

This hotel is awesome...It is VERY clean and the staff are excellent!! My room was very clean and comfortable! My room was large..The cookies were great and you did not hear alot of noise of doors closing and people in the hallways, that is a big plus!

  • Stayed August 2012, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank hootie46
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ROCWB, Manager at Holiday Inn Express Hotel & Suites Webster, responded to this review, September 29, 2012
Thank you so much for your input. Our housekeeping department works hard and meticulously to make sure each room is cleaned thoroughly. Thank you for noticing!

Great Hotels Guest Love,
AGM
Rachel Mee
872-0900
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
New York
Level 4 Contributor
45 reviews
42 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
Reviewed August 16, 2012

I have stayed in many Holiday Inn Express Properties in my lifetime, and generally know what to expect when I arrive. This property however, appeared to be very refurbished as if it was just built. It had a fresh smell, large rooms, and great service - for the most part. We arrived very late, and checked out early, but still got to enjoy the decent room size, and hot breakfast in the morning. The breakfast is far superior than a continental breakfast. It included eggs, bacon, pancake machine (awesome!), oatmeal, and HI Express' Cinnamon Rolls. (yum)

I would recommend this property 110% to anyone coming in the area.

  • Stayed August 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank TravelerManDan
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ROCWB, Manager at Holiday Inn Express Hotel & Suites Webster, responded to this review, September 29, 2012
Thank you for your response! I am glad we were able to make your short stay pleasant and smooth. We are a fairly new property and work hard to keep up with maintenance tasks ensuring a desirable stay.

Great Hotels Guest Love,
AGM
Rachel Mee
872-0900
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Holiday Inn Express Hotel & Suites Webster

Property: Holiday Inn Express Hotel & Suites Webster
Address: 860 Holt Rd, Webster, NY 14580-9103
Phone Number:
Location: United States > New York > Finger Lakes > Webster
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
Ranked #3 of 4 Hotels in Webster
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — Holiday Inn Express Hotel & Suites Webster 2.5*
Number of rooms: 104
Official Description (provided by the hotel):
Holiday Inn Express Hotel & Suites in Webster, NY offers convenient location off Route 104 Our new hotel in Webster, NY offers an ideal location, just 12 miles from downtown Rochester and close to Rochester International Airport (ROC). Families will enjoy a stay at our hotel in Webster, NY because it provides quick access to area attractions such as the Eastman House, Strong National Museum of Play and Memorial Art Gallery. North Ponds Park, located across the street from our Webster hotel, offers walking trails with fitness stations. There are also several shopping spots nearby including Eastview Mall, Marketplace Mall and the Webster Towne Center with many specialty shops, situated just a mile from our hotel in Webster. Our Webster, NY hotel offers a great location near area businesses including Wegmans, Delphi, ITT, Valeo, GE, Eastman Kodak and Harris Corps. In addition, both Xerox and Paychex are just a few miles from our hotel near Rochester. Business travelers will be pleased with our Webster hotel facilities, including three large meeting rooms, catering and a Business Center with copy, fax and print services. During your stay at our Webster, NY hotel, take advantage of amenities that include a heated, indoor pool, relaxing whirlpool spa, state-of-the-art Fitness Center, 24-hour convenience store and the Express Start hot breakfast bar. Book your Webster hotel room reservations for the Holiday Inn Express Webster. ... more   less 
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Also Known As:
Holiday Inn Express Hotel And Suites Webster
Holiday Inn Webster
Holiday Inn Express Webster
Webster Holiday Inn

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