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“Amazing Experience”
Review of Posada Amazonas

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Posada Amazonas
Certificate of Excellence
GreenLeadersPlatinum level
Regina
Level Contributor
7 reviews
common_n_hotel_reviews_1bd8 6 helpful votes
“Amazing Experience”
Reviewed April 1, 2013

Everything about Posadas Amazonas was amazing! Wonderful guides and staff, and beautiful landscape. The rooms were clean and comfortable, and the food was local and very tasty. We were even able to see the endangered river otters on Oxbow Lake and fish for piranhas-[. I would definitely stay here again!

  • Stayed February 2013, traveled as a couple
    • Value
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Helpful?
2 Thank Brie B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Rating summary
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Traveler tips help you choose the right room.   Room tips (170)
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London, England
Level Contributor
307 reviews
232 hotel reviews
common_n_hotel_reviews_1bd8 225 helpful votes
Reviewed March 30, 2013

You need to know (before you get there) that you are going to be staying in what is, essentially, an open-air hotel with a roof. One wall of your room doesn't exist - it is open to the jungle, the insects, the noises, etc. You also need to know that the electricity is made on the premises (it's the only way) and is limited in scope and duration - there is no electricity in your room and the electricity in the common areas is for 1 hour at lunchtime and a few hours in the evening, until 9pm. You also need to know that the lodge is a 10 to 15 minute walk from the river (the only arrival point) up quite a few stairs and along a path that can get seriously wet and muddy.
So you need lots of insect repellent, a decent torch with good batteries, sensible footwear.
The lodge provides you with meals (not great meals - but adequate), 'purified' water - don't know what 'purified' means but we drank lots of it and didn't get sick - I see one comment about it not being cooled, get real - in these temperatures you would drink it hot, and love it. They provide you with a room (with a wall missing) with comfortable beds and mosquito nets (so you don't have to worry about getting bitten while you sleep) and a bathroom with a flushing toilet, washbasin and shower - we never got any hot water out of ours, but it didn't matter! Lighting is provided by oil lamps which the staff come round and light in the evening then come round late at night to turn most of them off. They also come round gruesomely early in the morning to get you up for the dawn activities. But if they hadn't woken you the howler monkeys soon would. And in the room there will be bugs - I found a colony of cockroaches in my wash bag, kind of gruesome but I learnt the lesson about keeping it zipped up tight!
And they provide you with a guide/naturalist who takes you out on walks and boat rides and helps you see animals - because he knows where to look; and this is why you're here, right! Because you wouldn't do it otherwise. Our guide was a young man called Willian (he insisted it wasn't William) who seemed a bit supercilious on first encounter (actually on most encounters) but who proved to be a bottomless pit of knowledge about the jungle and knew where to find the tarantulas and the Brazil nut trees and everything else. Also an adept photographers, using my wife's little sony compact he shot a video of the Macaws at the clay lick through his binoculars which is just brilliant.
So compared with your average 4 star city centre hotel it has quite a lot of drawbacks - but it isn't one of those, it's a lodge in the jungle that can only be reached by boat and which pays back a substantial proportion of the profits to the local community, as well as providing them with jobs. And that's all brilliant.
The food could be better. They could make better use of solar power. But they couldn't stop the rain - we walked out in a downpour! Great place.

  • Stayed February 2013, traveled as a couple
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Helpful?
3 Thank RedHeadPeter
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DKrautmann, Guest Relations Manager at Posada Amazonas, responded to this review, April 11, 2013
Dear RedHeadPeter,

Thank you for your description of our lodges. We do our best to provide guests with a top quality experience while preserving the natural resources of the Amazon rainforest. Our lodges are operated with limited electricity which is powered by a generator.

Thank you for helping to prepare future guests for what to bring and what to expect. A more detailed list of what to bring can be found on our website under "frequently asked questions".

We are sorry to hear you did not enjoy the food. We provide self-serve three course meals at Refugio Amazonas. Meals consist of soup or appetizers, salad, main course, and desserts combining Peruvian and international cuisine. All fresh fruits and salads are thoroughly disinfected before serving. We also provide at all times unlimited amounts of boiled, filtered, cooled drinking water, coffee or tea and we provide fruit juices during the meals. If any visitor has special dietary requirements, we are happy to make individual arrangements, but please notify us.

Thank you again for taking the time to write a review and hope to see you again some day.
Safe Travels!
From the staff at Posada Amazonas
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Toronto
Level Contributor
5 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed March 30, 2013

Excellent staff, mostly very good food (especially the boxed lunch), really informed guides, brilliant activities, fairly luxurious rooms and even a first-rate bar - more than I expected!

You have to be patient to see the animals and there are more at Tambopata Research Centre, so that's a worthwhile add-on for this destination.

  • Stayed February 2013, traveled as a couple
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Helpful?
1 Thank trophywifeToronto
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DKrautmann, Guest Relations Manager at Posada Amazonas, responded to this review, April 11, 2013
Hi trophywifeToronto,

Thanks for writing this review. We're really glad you enjoyed your time at Posada Amazonas and took the time to let us know!

Safe travels,

The staff at Posada Amazonas
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
santa cruz
Level Contributor
60 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
Reviewed March 29, 2013

This lodge was very good for experiencing the jungle. The rooms are all open to the outdoors so you are always experiencing the noises of the jungle. The hikes were all interesting and the guides knowledgeable. My favorite was the 140 foot tower where you are above the canopy watching the birds flying around. My only criticism was that you were always on the go, not alot of downtime to just relax and enjoy the ambiance.

  • Stayed February 2013, traveled solo
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Helpful?
1 Thank suzycruzsc
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Spruce Grove, Canada
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed March 29, 2013

A very realistic jungle experience miles upstream from the nearest town. Posada Amazonas is a self-contained lodge, in a isolated setting, with very helpful and caring staff. The naturalist guides are know and understand the flora and fauna, and engaged us in learning / understand much about the history, environment, wildlife and ecology. A wonderful experience and a highlight of our Peruvian tour.

  • Stayed February 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
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Helpful?
1 Thank Amazonist
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DKrautmann, Public Relations Manager at Posada Amazonas, responded to this review, April 11, 2013
Hi Amazonist,

Thank you for calling us the highlight of your trip to Peru. That's quite a compliment.
Hope to see you again some day.

Safe travels and thanks again,
The staff and guides at Rainforest Expedtions
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Seattle, Washington
Level Contributor
25 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 45 helpful votes
Reviewed March 22, 2013

We had mixed feelings about Posada Amazonas.

On the PLUS side, they offer good hospitality, they try hard, they have some fun & interesting hikes and adventure trips like kayaking, and our guide was friendly and knowledgeable.

On the NEGATIVE side:

-They offer no real options for vegetarians. Meals were imbalanced. One day they had chicken with yellow chillies and when I asked for our veggie dish they gave us an avocado sliced in half! Veggie deserts were always a fruit, they never made an effort to prepare something vegetarian. They don't seem to know what soy is.

-Food seemed to always run out. If you are more than 10 minutes late to your meals good luck getting a choice of food to serve yourself. Many times they would say "we are out". For the amount of money we are paying for these meals I found the scarcity of food ridiculous.

-Our guide seemed to rush our group all the time and once we were just on time from a hiking trip for dinner so we were late and could not get an adequate portion and selection of food.

- Some of the trips were uninteresting, like the hike to the parrot clay. Our guide, William, was more than 1/2 hour late the last day, passengers waiting for him at the lobby.

- For the tree climb adventure there was only one trained instructor with no assistant so they asked one intern staff called Hans to help. No offense to Hans but he didn't really know what he was doing so only one of us, who got help from the instructor, could climb up. When the instructor went up to help the one person climbing, the rest of us at the base of the tree were left stranded.

- We had no hot water, despite applying all their tips hot water only lasted 10 seconds.

-No screens in the room so we got bitten bad. No screens in the dining hall either so we always had a lot of flies.

- They put 'filtered' water pitchers outside of the rooms which did not have any cooling mechanisms, so the water was usually warm. Who knows how safe that water is or how often the pitchers are changed instead of refilled, so we resorted to buying chilled bottles at the bar for a premium price of $3/bottle.

- The massage was below average and overhyped. The masseuse didn't seem to know how to isolate muscles or apply stronger pressure. She barely spoke any English.

All in all we had mixed feelings about Posada Amazonas, if you have a choice I suggest you try Sandoval Lake Lodge, we had a more pleasant experience there a few years back. At least the sightseeing and the food were a lot better. They also kept screens on at all times inside the lodge.

Room Tip: Don't drink the water on the pitchers, buy your own at the bar. Better spend money than get sic...
See more room tips
  • Stayed March 2013, traveled with friends
    • Value
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Helpful?
3 Thank boolz
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DaniellelParker, Public Relations Manager at Posada Amazonas, responded to this review, March 31, 2013
Dear Boolz,

I would like to thank you for taking the time to provide feedback on your experience. We are sorry to hear that your visit did not meet your expectations. Your review is helpful in giving future guests the best possible experience and I would like to let you know that we take your complaints seriously.

Regarding the insufficient amounts of food; during the time you stayed with us many people booked within the last week. Meals served at our lodges are comprised of local ingredients grown by local farmers and are brought to the lodges by boat. Because we make our food orders a week in advance, and cannot go to the corner store to shop for what's missing, we came a little short on a couple of our meals. Your feedback helps us to recognize this problem, which we now have under control.

Regarding your feeling unsafe during the tree climbing activity, this should never happen and for this I would like to offer my most sincere apology. This activity is provided only when there are two trained instructors available. The lead instructor is at the top of the tree to assist the climber as they arrive and the second instructor is at the base of the tree to help the climber don their harness and equipment.

Regarding the water provided at the lodge, it is filtered and purified. The pitchers outside the rooms are changed and cleaned twice daily. We are an eco lodge and only run electricity during limited hours of the day, so we are unable to cool all of the water. I can assure you that the water we provide is safe to drink, but there are cool water bottles available for purchase if you prefer chilled water.

Thank you for telling us about your guide being late to an activity and the poor massage. We will address both of these issues internally. We have also repaired the hot water in the room you were staying in. The hot water system is new (we installed it last year) and we are still working out all of the glitches. If we were unable to fix it that day, we should have moved you to a room where it worked better. We are addressing this with the lodge management so that it does not happen again in the future.

Our guest rooms are built with three walls, the fourth wall is open to the jungle with the intent of allowing guests to vein close contact with primary tropical rainforest. Beds are covered with top quality mosquito nets which keep the bugs out at night and guests are encouraged to bring bug spray because it is the jungle.

Again, we are very sorry to hear that you were not satisfied and assure you that we are working hard to address your complaints. Thank you again for your feedback,
Danielle Krautmann, Rainforest Expeditions
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Melbourne, Australia
Level Contributor
11 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed March 15, 2013

Our family of 4 stayed at Posada for three nights in January . It was an excellent experience, with a perfect balance of varied activities and downtime. The staff were attentive and Rodolfo, our guide, had a great knowledge of the area; able to coax Tarantulas out of holes, and to teach us how to catch Piranha and climb vines. We were blessed with seeing heaps of wildlife including a baby Armadillo, a Tree Snake, heaps of cheeky Monkeys, Macaws, and a lot of super sized insects and not to forget, the Otter family.
The weather was just what I'd expect for the location - hot and muddy, but we had the 'gumboot confidence' able to slosh through any puddle. It all just added to the experience and created some amazing memories.
The food was tasty and plentiful and served as a buffet in a shared dining room.
I love the accommodation, it enhanced the Amazon experience; open walled rooms, comfortable beds, mosquito nets, no power, kerosene lamps and candles.
Put this one on your 'bucket list'.

  • Stayed January 2013, traveled with family
    • Value
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Helpful?
2 Thank AMBLalong
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Posada Amazonas

Property: Posada Amazonas
Address: Private Reserve within the Native Community of Infierno, Tambopata National Reserve 084, Peru
Phone Number:
Location: Peru > Madre de Dios Region > Tambopata National Reserve
Amenities:
Bar / Lounge Free Breakfast Free High Speed Internet ( WiFi ) Children Activities (Kid / Family Friendly) Restaurant Shuttle Bus service Suites
Hotel Style:
Ranked #2 of 21 Specialty Lodging in Tambopata National Reserve
Price Range (Based on Average Rates): $$$$
Hotel Class:3 star — Posada Amazonas 3*
Number of rooms: 30
Official Description (provided by the hotel):
Posada Amazonas is a 30 bedroom lodge owned by the Native Community of Infierno and managed with Rainforest Expeditions. Thanks to its accessibility, excellent wildlife observation opportunities, cultural context and comfortable accommodations, Posada Amazonas is ideal for a two night introduction to Tambopata's rain forests. It is located within the territory of the Infierno Community, built within the 2,000 hectare, private, communal reserve, which in turn is directly adjacent to the Tambopata National Reserve. Posada Amazonas was selected to be among the Best Eco Hotels in 2014 by Gogobot. ... more   less 
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Also Known As:
Posada Amazonas Hotel Tambopata National Reserve
Posada Amazonas Peru/Tambopata National Reserve

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