First of all I am writing my reviews for our South America trip late. We stayed at this hotel the last week in November for 3 nights. I will write about the positives first and there are many. The location is breathtaking with the sea right out your window and the sounds of the ocean with the windows opened. Sleeping to the sounds of the sea is very relaxing. I will post pictures as we booked an ocean view room with a king bed. We actually liked the layout of the room as it is very different from most hotels. Did not find the room too small and the bathroom was a generous size for the room. This hotel is all about the room and the location of the hotel. If seas views matter to you and being away from Vina del Mar then this is your choice. A car is a necessity and we didn't mind driving to Vina del Mar for dinner at all.
Housekeeping was excellent each day, the room was very clean. Maintenance was quick to respond also, as one morning we awoke to "no water". You read it right, not no hot water but no water at all. When I called the front desk, Maintenance was at our door within minutes and the problem was solved. Also there is no air conditioning at this hotel so if that is required, you better look elsewhere. This might be a concern in the summer.
The negatives would have to be the staff at the hotel. The members at reception when checking in and checking out were completely indifferent to providing a warm welcome or departure or information for that matter. I almost felt like I was bothering them. The second disappointment was the breakfast room. Again, the staff were just going through their paces. Coffee had to be requested when pots were empty, and there were others issues also. The breakfast for a Radisson was just o.k., certainly nothing special. In addition, the pool was out of order while we visited but this was not a concern for us. Wifi was not available in the room which may be an inconvenience to some.
On the whole, I would return to the hotel and recommend it simply because I was there for a clean room, comfortable bed, with spectacular views and not to befriend the staff. I think however (all joking aside) that management needs to address the service provided by its staff members.
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- Also Known As:
- Radisson Acqua Hotel And Spa Concon
- Radisson Acqua Hotel Concon
- Radisson Concon
- Concon Radisson
- Radisson Acqua Hotel & Spa Concon Chile