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“Nice location, overpriced”

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Radisson Blu Acqua Hotel & Spa Concon
Ranked #1 of 8 Hotels in Concon
Certificate of Excellence
Reviewed July 20, 2013

We went on a weekend getaway to this hotel. Nice room right on top of the ocean, great view, but that was it. The room is average, the breakfast was ok. No chance of a late checkout in spite of what they offer. The inside pool of salt water was lukewarm, you could´t stay in for long without getting cold. The spa, however is really nice, great front view of the ocean. In summary, you pay for the view, not the accommodation; next time I will book only the spa and sleep somewhere else.

  • Stayed: May 2013, traveled as a couple
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Thank 2012Dani
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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135 - 141 of 1,474 reviews

Reviewed June 14, 2013

I have stayed at the hotel for around 10dyas on May 2013, the hotel loby decoration is nice, room windows provide extrodenary sea veiw experiance but here it ENDs, the room is not heated during winter, and I could not see an air condition for summer, tha bed location is nice but very uncomfortable. the key only works once ever 3-4 entries and you spend at least 15min while the hotel team are trying to help. very few hotel loby stuff are helpfull or take you seriously.
brekfast is good. Internet is slow and unstable!!
Location is OK, unique veiw of the sea and short distance to good small restorants along the sea shore.
They were redecorating - BUT ON FRIDAY NIGHT 20:00????

In my opinon - the value for the money is very low - I would not recomand to stay unless you realy need to. the Sheraton at Vinia is a much better selection

Room Tip: ask for room with good WIFI
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  • Stayed: May 2013, traveled on business
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Thank abasher1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Carlson Hotels C, Online Customer Support at Radisson Blu Acqua Hotel & Spa Concon, responded to this reviewResponded June 21, 2013

We apologize for the disappointing service you received from our staff. Our team works hard to make sure our guests are comfortable and receive our best “Yes I Can!” service. We further apologize for the disappointments regarding the heating and air conditioning, we will be looking into this further to ensure these problems are corrected. To discuss your concern further, please contact the hotel directly.

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Reviewed May 13, 2013

Stayed here for over 2 weeks. The quiet location and view across the Pacific Ocean from the room is as good as it gets. The hotel staff is very friendly and very helpful. Great hotel for a peaceful relaxing stay. The only thing that could be better is the internet connection.

  • Stayed: May 2013, traveled solo
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Thank M S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Renato F, Manager at Radisson Blu Acqua Hotel & Spa Concon, responded to this reviewResponded May 21, 2013

Dear Guest

Thank you for taking the time of writing this review. We really appreciatte the feedback and we are worlking dilligently to improve in our internet service.

We hope to have you at the hotel some time soon.

Best Regards

Renato Fuentealba Blondet
Gerente / Manager
Radisson Acqua Hotel & Spa Concon

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed February 26, 2013

This is great hotel in a top spot overlooking the ocean. We liked the decor and the furnishings and artwork as well. Staff were not particularly friendly but OK. Breakfast was delicious and we loved our complimentary pisco sours on the deck overlooking the ocean. Bed was very comfortable and we enjoyed our stay although there was no airconditioning in our room so the windows had to be open which we did not mind but the sounds of the sea andd the gulls were quite loud. Only sour note was the black mould around the bath tub which we got over quickly by looking at the view from our window. Our hire car was well looked after we had nothing else to complain about and we would happily go back again.

Room Tip: Air conditioning if you don't like the sound of the ocean all night.
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  • Stayed: February 2013, traveled as a couple
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Thank Bronson137
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed February 22, 2013

Brought my sweetheart here to celebrate Valentines 2013 and found the service to be none existent and amenities unavailable. It actually embarrassed me. Everything we asked for (massages, spa, dinner, etc.) required reservations days in advance. We enjoyed the room alright, other than the Jacuzzi being dirty when we arrived, but we really can't comment on any other amenities as we are unable to use any. When we left we asked for the complaint book, where we described our experience, and to add insult to injury the reception staff seemed completely uninterested in the fact that we had requested the book and were unhappy with our stay. I do not recommend this hotel.

Room Tip: Wouldn't choose this hotel.
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  • Stayed: February 2013, traveled as a couple
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Thank Ken D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Carlson Hotels C, Online Support Specialist at Radisson Blu Acqua Hotel & Spa Concon, responded to this reviewResponded March 2, 2013

We sincerely apologize that you did not enjoy your stay with the Radisson Acqua Hotel & Spa Concon and appreciate your feedback. We will bring this communication to the attention of the management and staff to ensure that the necessary steps are taken to correct this. If you would like to discuss this situation with us further, please contact us directly at ccare@carlsonrezidor.com.

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Reviewed January 21, 2013

My second visit to this hotel, it still remains the only hotel of any standard nearby but really is looking tired now. Found the staff more pleasant this time and helpful. Drinks prices are crazy they really need to look at this as it's prices you just don't pay even in big hotels in Santiago city.
Rooms really looked well worn and need a lick of paint and freshen up. Hotel main areas still retain the James bond baddies lair feel but makes you smile.
Buffet breakfast ok but don't go for first thing they don't seem to bring out the full range until mid session.
All rooms have sea view but if you are a non smoker avoid the rooms over the terrace as it can get into the room.
Great to sleep listening to the waves crashing in though. May look into an apartment next time unless things change.
However still think it remains the best option for a hotel of decent standard in the area.

Room Tip: Check your room has aircon not all do, avoid rooms overlooking terrace as smoke can blow up to room
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Stayed: January 2013, traveled on business
1  Thank washman19
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Renato F, Manager at Radisson Blu Acqua Hotel & Spa Concon, responded to this reviewResponded January 22, 2013

Dear Guest,

Thank you for choosing Radisson Acqua Hotel &Spa, and taking the time to review our hotel.

We really appreciate the feedback you gave us, which helps to improve and correct any shortcomings that we have in theservice provided. I appreciate your feedback given about the coditions of the rooms and the hotel in general.I will inform this to the area managers and we will work to succeed your expectations.


Once again, we appreciate the time you took to review us, looking forward to seeing you in the hotel again.

Kind Regards,

Renato Fuentealba Blondet
Manager
rfuentealba@radisson.cl

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Reviewed January 15, 2013

It´s a good hotel in front of the sea with big enough rooms. The common areas and also the meeting areas are good and well attended. Perhaps the only issue was that the bathrooms werent that clean and for a hotel of this category you spect the best.

If you have a light sleep, be aware of the sound of the sea at night.

  • Stayed: January 2013, traveled solo
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    • Cleanliness
    • Service
1  Thank yo-no-fui
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Renato F, Manager at Radisson Blu Acqua Hotel & Spa Concon, responded to this reviewResponded January 17, 2013

Dear Guest

Thank you for choosing Radisson Acqua Hotel &Spa, and taking the time to review our hotel.

We really appreciate the feedback you gave us, which helps to improve our service and correct any shortcomings that we have in our service. I will deliver your feedback to the area managers and we will work to succeed your expectations.
Once again, we appreciate the time you took to review us.

Thank you very much

Best Regards;

Renato Fuentealba Blondet
Manager
rfuentealba@radisson.cl

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Radisson Blu Acqua Hotel & Spa Concon

Address: Av Borgono 23333, Concon, Chile
Phone Number:
Location: Chile > Valparaiso Region > Concon
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #1 of 8 Hotels in Concon
Price Range: $169 - $408 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Radisson Blu Acqua Hotel & Spa Concon 4*
Number of rooms: 66
Official Description (provided by the hotel):
Radisson Acqua, by the Pacific Ocean Its architecture, a perfect example of respect of the environment, its stone walls blend with the rocks on which was built, of austere lines and sustainable materials. A special look to ecology, one of its front walls is entirely covered by a vertical garden. Its décor follows a minimal line of high purity and warmth that makes its ambiences extremely welcoming with a special attention to lighting, soft and relaxing. 66 rooms in 5 different categories linked by a common denominator: the Pacific Ocean, due that from all of them you can enjoy the spectacular view of the sea, its rocks and birds. 1 Restaurant, 2 bars and Spa are waiting for you! All designed and developed to provide relax. Located in the waterfront at only 5 km from the Dunes of Concon, at 7.5 Km from Reñaca Beach and 12 km from Viña del Mar. Only 25 minutes far from Valparaiso, World Heritage City. Radisson Acqua in Concon, an unforgettable experience. ... more   less 
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Also Known As:
Radisson Acqua Hotel And Spa Concon
Radisson Acqua Hotel Concon
Radisson Concon
Concon Radisson
Radisson Blu Acqua Hotel & Spa Concon Chile

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