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“OK, hotel, POOR service”

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Radisson Blu Acqua Hotel & Spa Concon
Ranked #1 of 8 Hotels in Concon
Certificate of Excellence
Reviewed March 24, 2012

we only stayed one night in ConCon at the Radisson, though we stayed further nights in Santiago at the Radisson.
The Con Con radisson is strange and quite dark, though very nice. the service is really quite poor, even by Chileann standards. DO NOT PARK ON -1 LEVEL........ parking was a major pain......a major pain. to get to the -1 car park took great driving skill. we have a mid sized 4x4 and it was very dificult (we also haev a long wheel based Jeep, that would have been impossible to park).]
The business rooms are great (why a window into the bathroom !!) and the fact that the rooms are LITERALLY on top of the sea is also great. We slept all night with the window open and were lulled to slep by the lapping waves.
Breakfast was CRAP, Service was CRAP, soup was cold (refused to pay), coffee was CRAP, Parking was CRAP, would i go back..............YES. the hotel is quirky and the bed VERY comfy.......

Room Tip: take a SMALL car.
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  • Stayed: February 2012, traveled as a couple
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Thank stuart D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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156 - 162 of 1,508 reviews

Reviewed March 3, 2012


We are remained only 1 day but we had
time to rest.
This hotel is very popular, we have failed to book a 2nd night. Customer was mainly composed of young affluent Chilean couples during the day. In the evening a more international clientele for the meal.

More: several beautiful terraces, magnificent view of the House, excellent wi - fi connection throughout the hotel and on all patios. Varied breakfast buffet.
Least: no storage in the House, unable to stay several days. Parking Street, restaurant quite expensive and the menu very original step.

  • Stayed: February 2012
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Thank sherblanc
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed February 13, 2012

-breakfast really bad/no white bread, asked for some and were told not available. Then complained to the Manager/ess who was not bothered at all and did not even apologize. After 15 minutes they added some stale white bread to the buffet. No air in the restaurant / breakfast room- very stuffy. Jogurts were put on a plate on the buffet and were warm, rather than beng stored on ice or in a small fridge.
-no toilet paper in the bathroom on the lobby floor
-the two PC's in the so-called "business centre" were constantly crashing, the mouse of both of them not functioning properly.
It was obvious that the hotel was trying to make as much money as possible during the 2-3 hot months in the area. Never again ....

Room Tip: If this hotel had a better Management, it would be a nice experience even if the prices seems too hi...
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  • Stayed: February 2012, traveled as a couple
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Thank WolfieB1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed January 30, 2012

Recently attended to one of my customer's executive planning meetings, and found this as an ideal location for a group up to 40. Every room has an ocean view, good restaurant and spa services at the Hotel, including a salted heated pool.
If you like running, perfect place to jog thru the coastline.
If you want to visit a Casino, you have one 20 min far from the Hotel, or visit Valparaiso (Unesco protected site)

Room Tip: Recommend 3rd or 4th floor. Double check AC system in your room, individual is better.
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  • Stayed: January 2012, traveled on business
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Thank rcherre
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed January 29, 2012

Rooms nice, restaurant good, public bar on weekends is ok, best of all is the sea views. Great place to stay especially if on business at the nearby refinery. Only down side is its a fair distance to the town (30USD in taxi I think)

Room Tip: Sea view gets a perfect sunset
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  • Stayed: April 2011, traveled on business
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Thank S35owl
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed January 9, 2012

The hotel room is very good. Very confortable bed and sheets. Ocean view in 100% of the rooms. The standard room has NO air conditioning. I got to open all of our windows to let fresh. That´s enough.
For those wishing to visit downtown (Viña del Mar), the location is very bad. About 1 hour (by car) from downtown to Hotel. (see my photos)
Wireless internet access throughout hotel (very good)
The terrace is beautiful. The ocean view is fantastic, but…there are a infinity of birds in the region, and the birds droppings compromise the cleanliness and hygiene of the terrace. (see my photos)
Nevertheless… arrive early to get a beach chair!
The outdoor swimming pool is beautiful, but falling into cold water is almost impossible.
Option: Indoor sea water pool (take a swim cap)
The breakfast is very good.

  • Stayed: December 2011, traveled as a couple
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1  Thank Paulo_Jr
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed December 14, 2011

Arrived during a Sunday afternoon, hotel seemed empty, plenty of staff including 2 burly security guards complete with FBI earpieces. Creates the wrong impression as the hotel is very peaceful generally. The decor is very dark and cold feeling almost like blofeld's lair from a James Bond movie!
Room not ready on arrival, got the impression they were sticking to the "check in from 3pm" rule for the sake of it.
Reception staff a little frosty, felt like an nuisance to be there.
Room very clean and tidy, all rooms have seaview I think.
Good wifi through the whole hotel
Bar & restaurant food very good and staff polite, fairly speedy service too.
Room service was exceptional for speed and quality.

Room Tip: Check what is on the floor below as smoking on the restaurant balconys drifts up to the bedrooms if...
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  • Stayed: November 2011, traveled on business
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1  Thank washman19
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Radisson Blu Acqua Hotel & Spa Concon

Address: Av Borgono 23333, Concon, Chile
Phone Number:
Location: Chile > Valparaiso Region > Concon
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #1 of 8 Hotels in Concon
Price Range: $167 - $387 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Radisson Blu Acqua Hotel & Spa Concon 4*
Number of rooms: 66
Official Description (provided by the hotel):
Radisson Acqua, by the Pacific Ocean Its architecture, a perfect example of respect of the environment, its stone walls blend with the rocks on which was built, of austere lines and sustainable materials. A special look to ecology, one of its front walls is entirely covered by a vertical garden. Its décor follows a minimal line of high purity and warmth that makes its ambiences extremely welcoming with a special attention to lighting, soft and relaxing. 66 rooms in 5 different categories linked by a common denominator: the Pacific Ocean, due that from all of them you can enjoy the spectacular view of the sea, its rocks and birds. 1 Restaurant, 2 bars and Spa are waiting for you! All designed and developed to provide relax. Located in the waterfront at only 5 km from the Dunes of Concon, at 7.5 Km from Reñaca Beach and 12 km from Viña del Mar. Only 25 minutes far from Valparaiso, World Heritage City. Radisson Acqua in Concon, an unforgettable experience. ... more   less 
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Also Known As:
Radisson Acqua Hotel And Spa Concon
Radisson Acqua Hotel Concon
Radisson Concon
Concon Radisson
Radisson Blu Acqua Hotel & Spa Concon Chile

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