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“Overrated/in need of refurbishment/breakfast very poor/bad Management”

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Radisson Acqua Hotel & Spa Concon
Ranked #1 of 8 Hotels in Concon
Certificate of Excellence
Brighton, United Kingdom
Level 5 Contributor
63 reviews
31 hotel reviews
common_n_hotel_reviews_1bd8 58 helpful votes
“Overrated/in need of refurbishment/breakfast very poor/bad Management”
Reviewed February 13, 2012

-breakfast really bad/no white bread, asked for some and were told not available. Then complained to the Manager/ess who was not bothered at all and did not even apologize. After 15 minutes they added some stale white bread to the buffet. No air in the restaurant / breakfast room- very stuffy. Jogurts were put on a plate on the buffet and were warm, rather than beng stored on ice or in a small fridge.
-no toilet paper in the bathroom on the lobby floor
-the two PC's in the so-called "business centre" were constantly crashing, the mouse of both of them not functioning properly.
It was obvious that the hotel was trying to make as much money as possible during the 2-3 hot months in the area. Never again ....

Room Tip: If this hotel had a better Management, it would be a nice experience even if the prices seems too hi...
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  • Stayed February 2012, traveled as a couple
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    • Cleanliness
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Helpful?
Thank WolfieB1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Rating summary
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Santiago, Chile
Level 3 Contributor
9 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed January 30, 2012

Recently attended to one of my customer's executive planning meetings, and found this as an ideal location for a group up to 40. Every room has an ocean view, good restaurant and spa services at the Hotel, including a salted heated pool.
If you like running, perfect place to jog thru the coastline.
If you want to visit a Casino, you have one 20 min far from the Hotel, or visit Valparaiso (Unesco protected site)

Room Tip: Recommend 3rd or 4th floor. Double check AC system in your room, individual is better.
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  • Stayed January 2012, traveled on business
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Helpful?
Thank rcherre
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Subic, Philippines
Level 6 Contributor
170 reviews
81 hotel reviews
common_n_hotel_reviews_1bd8 119 helpful votes
Reviewed January 29, 2012

Rooms nice, restaurant good, public bar on weekends is ok, best of all is the sea views. Great place to stay especially if on business at the nearby refinery. Only down side is its a fair distance to the town (30USD in taxi I think)

Room Tip: Sea view gets a perfect sunset
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  • Stayed April 2011, traveled on business
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Helpful?
Thank S35owl
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Curitiba, Brasil
Level 6 Contributor
133 reviews
36 hotel reviews
common_n_hotel_reviews_1bd8 113 helpful votes
Reviewed January 9, 2012

The hotel room is very good. Very confortable bed and sheets. Ocean view in 100% of the rooms. The standard room has NO air conditioning. I got to open all of our windows to let fresh. That´s enough.
For those wishing to visit downtown (Viña del Mar), the location is very bad. About 1 hour (by car) from downtown to Hotel. (see my photos)
Wireless internet access throughout hotel (very good)
The terrace is beautiful. The ocean view is fantastic, but…there are a infinity of birds in the region, and the birds droppings compromise the cleanliness and hygiene of the terrace. (see my photos)
Nevertheless… arrive early to get a beach chair!
The outdoor swimming pool is beautiful, but falling into cold water is almost impossible.
Option: Indoor sea water pool (take a swim cap)
The breakfast is very good.

  • Stayed December 2011, traveled as a couple
    • Value
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Helpful?
1 Thank Paulo_Jr
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Stafford, United Kingdom
Level 5 Contributor
50 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
Reviewed December 14, 2011

Arrived during a Sunday afternoon, hotel seemed empty, plenty of staff including 2 burly security guards complete with FBI earpieces. Creates the wrong impression as the hotel is very peaceful generally. The decor is very dark and cold feeling almost like blofeld's lair from a James Bond movie!
Room not ready on arrival, got the impression they were sticking to the "check in from 3pm" rule for the sake of it.
Reception staff a little frosty, felt like an nuisance to be there.
Room very clean and tidy, all rooms have seaview I think.
Good wifi through the whole hotel
Bar & restaurant food very good and staff polite, fairly speedy service too.
Room service was exceptional for speed and quality.

Room Tip: Check what is on the floor below as smoking on the restaurant balconys drifts up to the bedrooms if...
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  • Stayed November 2011, traveled on business
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    • Cleanliness
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Helpful?
1 Thank washman19
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mooresville, North Carolina
Level 5 Contributor
63 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 40 helpful votes
Reviewed November 29, 2011

Was looking for a hotel to stay at before taking a cruise out of Valpariso. All 50 rooms face the ocean and the windows slide open so you hear the surf hitting the rocks below your room. The bed faces the window so you get the full affect of the ocean. The bars and sitting areas have a clear view of the ocean and you can sit on the outside patio. There was also a large deck on the top floor of the hotel. Breakfast was included in the price of the room and there was an extensive selection of hot and cold items. The hotel staff were friendly and quickly addressed any customer concerns. This hotel is in the top 5 of the hotels we have stayed in around the world primarily because of its closeness to the ocean, the wonderful views and the responsiveness of the staff.

  • Stayed March 2011, traveled with friends
    • Value
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    • Sleep Quality
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    • Cleanliness
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Helpful?
Thank drichabel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Dublin, Ireland
Level 4 Contributor
25 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed November 28, 2011

This hotel has the most amazing views every room has sea views.

I would not recommend this hotel for their Summer season as when we got there the highest the temps got was 30 and the rooms were roasting and no air conditioning!! We asked at reception and were just told to open the windows which allowed outside noise in.

Hotel is clean and comfy but you need to get a taxi everywhere. Into Vina Del Mar it is roughly €15 each way.

Beautiful rooftop pool but water very cold but as they have heated indoor pool (salt water) this does not matter - indoor pool is lovely!!

If you are looking for a hotel for its Spa this is a great hotel.

  • Stayed November 2011, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank samson2011
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Radisson Acqua Hotel & Spa Concon

Property: Radisson Acqua Hotel & Spa Concon
Address: Av Borgono 23333, Concon, Chile
Phone Number:
Location: Chile > Valparaiso Region > Concon
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #1 of 8 Hotels in Concon
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Radisson Acqua Hotel & Spa Concon 4*
Number of rooms: 66
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Also Known As:
Radisson Acqua Hotel And Spa Concon
Radisson Acqua Hotel Concon
Radisson Concon
Concon Radisson
Radisson Acqua Hotel & Spa Concon Chile

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