My family decided to book a parasailing trip at Shark's Cove because our kids wanted to try parasailing. Here is a detailed account of our recent negative experience with Shark's Cove in August 2012.
As suggested, we made a reservation 48 hours in advance. We used our credit card to make the reservation. We should have known to stay away as soon as the female employee asked if October was the 10th month of the year while copying down our credit card expiration date.
As required, we arrived 15 minutes early on the day of our scheduled parasailing trip. We signed the releases, paid the stated parasailing fee (per person), as well as a $30 picture fee & were prepared to leave the requested additional $10 tip (per person) for the captain & mate.
As requested by the female staffer, we waited patiently by the dock for the parasailing boat to arrive. After a 45 minute wait, we inquired when the parasailing boat would show up. The girl that swiped our credit card told us she had forgotten to call the shuttle boat to pick us up.
After an additional 30 minute wait, we were ready to leave. After a second inquiry & another call to the shuttle, the shuttle finally showed up. We got in the shuttle and set off for the Assawoman Bay to meet up with the Parasailing Boat. (It appears that both Shark's Cove & Action Marina sell tickets to the same parasailing adventure. A small shuttle boat picks up people at Action as well as Shark's Cove. They then deliver you to the parasailing boat in the Bay.)
Once we met up with the Parasailing boat it was apparent that we would not be parasailing. A bad storm from the west was heading straight towards Fenwick Island and I agreed with the captain's decision to head back to the dock.
We got back to the dock 2 hours & 15 minutes after our initial arrival at Shark's Cove. The kids were soaking wet and miserable since they never got to parasail. Shark's Cove was willing to reschedule our parasailing trip at full price but we smartly took the refund and will not be back.
My frustration is with the staffers at Shark's Cove. If the desk girl had just done her job & radioed the shuttle when we arrived, my kids would have probably had a great time parasailing and we would have been finished way before the storm.
Instead, in my opinion, this is another example of a low energy employee wrecking what should have been a good time for my family.
I highly recommend paying the Maryland sales tax and driving the short distance to Ocean City, MD for all future parasailing & jet ski rentals. Learn from our experience. Don't give this Delaware business & their employees the opportunity to waste your time.
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