I have not stayed at this hotel. However, I made reservations for a week-end in July. We were going with other people and I needed to check with them. The reservations clerk, who might have been the owner, urged me to make my reservations in case they booked up. I asked about the cancellation policy since I knew that I might need to cancel and he told me that as long as I cancelled at least 9 days in advance of the reservation there would be no charge. I checked again and asked him if there was any cancellation charge and he said emphatically no.
I cancelled the reservation 4 days later, way in advance of my due date and at that time he told me that there would be a $30 charge per room per night. When I reminded him that I had specifically asked about this before making the reservation he told me that he had mentioned this fee when I made the reservation. Since this is a he-said/she-said situation I don't think I have any recourse but I certainly will not consider staying there.
This is an older facility and I asked questions about mold, etc. Since I was duped about the cancellation fee, I don't trust that I wasn't duped about my other questions.
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- Also Known As:
- Atlantic Coast Hotel Fenwick Island