We brought three people to jet ski, totaling over $240 ~ not a cheap hour by any means. When we walked in it was total chaos! One family came in only to be told they were over booked and could they wait until later in the day...and then they would need to wait until they could get a jet ski from another location. Fotunately for the workers, the family handled it pretty well. As we leave the building to go to the jet skis they yell out don't forget to tip your guide. We go out to the jet skis, everyone gets on and the guide tells them they need to wait there until they can get another jet ski from another location for a second guide. After all said and done, they did not leave the plateform until 15 minutes into their alloted time. No other employee around but the guides. One mother asked the guide if they would get the full hour. He ignored her and carried on. To my surprise, they returned 45 minutes later, not the hour or even 55 minutes. Another scream of Don't forget to tip the guide...Upon return I walked in the office and asked their policy. I explained to the girls behind the desk what happened and they informed me that they have been having problems with one of the guides; as if that should pacify me enough to leave. As we stood there in awkward silence they finally asked if I would like to speak to a manager. While waiting, the employees called another family to rearrange their times because of scheduling conflicts. I knew I was in trouble then. When the manager arrived, he did not want to hear my side but right away told me they have been on time as he has been running back and forth. I left aggrevated and thought to myself what a gammet. While in the car driving home from jet skiing, we get a call from the manager stating that he does not want us to feel cheated....too late...we did....to come back the following day and he would give us extra time. Too Late again.....the kids were leaving that night to go back for high school. How about a 25% refund? Not a chance. Good luck if you choose this place because chaos and porr managemtn is the only Action your getting with their watercraft.
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