We stayed at the Regency on a long weekend.. Unfortunately it was not as good as the first time we stayed there... I made the reservation for a junior suite online through (I Prefer) website and at the time of check in I arrived early before my husband and I gave all the documents to the reception desk (my ID + my husbands ID + the marriage certificate) later on when my husband arrived they refused to let him in saying that the suite is reserved for single occupancy!!!! I had to speak to the reception and find the person who checked us in then they apologized and allowed him in. Later at night my husband went out and when he came back again they refused to let him in until I spoke to the reception again!! Another issue was that when I reserved the suite through IPrefer website it mentioned that I was allowed to access the executive lounge and that the minibar inside the room was free of charge but when I checked in they said that they have allocated a slightly bigger suite for me and so they will not allow me to use the executive lounge and I have to pay for the mini bar use!!!! And they called that an Upgrade!!! The first time we stayed there our overall experience was pretty good although we faced some problems which I didn't mention in my first review as I thought that it was minor issues and I have contacted the manager regarding those issues and they have promised me to resolve it. Unfortunately the I have experienced the same issues this time, which I reported again and there was no action taken to resolve it. One thing was the lighting issues as the lightnings buttons were a bit odd and when you click on the toilet light for example the room light would turn on ! we experienced the same problems during both stays. Also they still have no tea/coffee facilities and we needed the kettle for baby food as my baby was with me this time so we had to bring one from home. On the other hand the room was great, the staff is very friendly and the breakfast is magnificent.
- Official Description (provided by the hotel):
- The Regency Kuwait, a five star deluxe property, is Kuwait’s most exclusive hotel and the ideal haven for both business leaders and discerning leisure guests. ... more less
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- Also Known As:
- The Regency Kuwait