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“Not a luxury hotel”

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Herods Hotel Dead Sea
Ranked #4 of 17 Hotels in Ein Bokek
Certificate of Excellence
Reviewed April 19, 2014

Our expectations were very high. The location is great, nice rooms, good food, but the service was bad, very very bad!!! We will not come back again. We stayed before at herods hotels in Eilat and tel aviv - they were great!

  • Stayed: April 2014
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4  Thank Yaronlevi
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Reviewed April 19, 2014

We had a reservation problem , we ordered room close to a elevator and got instead one far away, bad communication with reservation station but the management took care of everything , we felt very welcome .
After the renovation this is very beautiful and a clean hotel .

The rooms are very comfortable .

Food was very delicious and beautifully presented .

All details almost perfect but we were with a child and there is nothing to do with kids in evening and nothing around . We felt that is not friendly hotel for kids because , management trying to represent the hotel like spa and relaxation place but it was full with kids , they have to learn how to treat families from other better hotels with out disturb adults ( dan eilat , herods palace eilat , royal beach isrotel ) or to stop accepting kids , in evening lobby is full with boring running and screaming kids , I think is more inconvenient for the folks which do try to relax.

The Kid's room near the pool "FATALAND" was closed on the first day of arrival (sunday) , and on the second day we could not use the facility since the air conditioner was not working and the 2nd room with the gaming consoles had no electricity. It's there so why shouldn't it be working everyday . very disappointing.

All activities they put on schedule for kids did simply not happen, not even one, when approaching the girls working in the kid's room , they said they were not aware of any activities they needed to do. Have also to mention that the staff was very unprofessional and not even once took the time to try entertaining our kid , they were to busy playing with their cellphones.

Huge disappointment was that all facilities in this hotel you need to discover by you self , no information in the room , my husband was in the spa and after a massage no one told him that there is relaxation room, while I was brought to one after the treatment.
Guess they don't treat every one equally or not by a standard, makes just no sense.

Service is mixed , in dinning room they very welcome and doing a great job but in front desk or in pool area staff not so friendly.

The pool area has a snack bar, which seems to be totally useless, most of the time there is no one in it selling anything. And when there is some one , you just will find out they got nothing like "snacks" you can only find some drinks and ice cream not even coffee … So for a quick snack near the pool is impossible and there are no waiters around to tell them to bring you something from the lobby either.

It looks like a 5 star hotel but does not feels like one at all, lacks service and friendliness overall.


We will happy to come back when they can turn around the hotel and make it a little more kid's friendly, right now we feel we overpaid for what we received. Feels like the hotel is being run by amateurs.

  • Stayed: April 2014, traveled with family
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5  Thank Yana G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed April 15, 2014

Our Bible class traveled from Phoenix, AZ to spend 10 days in the Holy Land. Two nights were spent at the Dead Sea. My husband and I were surprised by this hotel. Beautifully decorated, spacious modern rooms, pleasant staff. It was all about customer service. Right on the Dead Sea. Beautiful outdoor pool and surrounding areas. Salt water pool inside. Highly recommend Herods Hotel. They aim to please!

Room Tip: There are rooms over the lounge. If sensitive to loud music, then avoid this area. Our room was not...
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  • Stayed: April 2014, traveled with friends
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Thank Barbara d
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed April 3, 2014

My husband and I stayed in this hotel for three nights and enjoyed it enormously. The completely refurbished hotel is aesthetic and comfortable. The outside pool and surrounding area as well as the private beach and promontory are luxurious and comfortable. Everything seemed well-maintained, and the staff were pleasant and very helpful.
Our room on the fourth floor was everything we had been led to expect with some delightful extras such as a bowl of fruit and bottle of wine. As in all the rooms there is a wonderful view of the Dead Sea and distant Jordan from the balcony, which was small, but completely private. The bed was very comfortable, but the pillows were much softer than we are accustomed to. If you like a firm pillow it might be worth asking for this.
The spa treatments we had were excellent.
The heated indoor salt water pool was wonderful as the Dead Sea itself is too cold for bathing in the winter months. You can bob around in heated Dead Sea water with all the accompanying comforts of indoor swimming including a large Jacuzzi and saunas. The hotel makes sure there is a very generous supply of large fluffy towels and bottles of water. And the staff maintain a high standard of cleanliness around the pool.
There is a very relaxed atmosphere throughout the hotel, and you can wander from room to pool to spa in your toweling bathrobe. No need to bring an extensive wardrobe, but do put a pair of plastic flip flops or other plastic shoes to wear to the pool and the Dead Sea. The hotel supplies toweling robes and slippers, but plastic shoes are essential for bathing in the Dead Sea and more practical for the pool.
The only disappointment was the hot meals in the dining room. We expected food to be of the same excellent standard as Herods Tel Aviv where we stayed last year, and although the cold buffet (breakfast excellent, lunch and dinner very good) was fresh, varied and tasty, the cooked food was bland, over-cooked and unimaginative.
There was live entertainment in the lobby in the evenings.
Altogether we really enjoyed our stay and would stay there again in the hope that Herods will be attentive to complaints and improve the cooking.

  • Stayed: February 2014, traveled as a couple
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2  Thank Diana H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed March 27, 2014 via mobile

It's the second time i've been to this hotel and will definitely go back there. Perfect location, zen place, very good therapists qt the spa (especially yonathan and claudio!). Prices are a bit expensive depending when you go there but in my point of view it's worth it.

  • Stayed: March 2014
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1  Thank Titenel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed March 19, 2014

This hotel exceeded expectations in every way. It was modern and well-equipped. I was traveling with my husband and his family. We have stayed in some nice 5 star hotels and spas, and everyone agreed that this was a great place. This would be a solid 4-star resort by American standards.

The lobby area is beautiful and check-in was easy. Our rooms were spacious and came with all the amenities one could want - a water pot, plenty of toiletries, a nice balcony, and soft sheets. We had a standard renovated room with views of the sea. I would recommend getting one of the renovated rooms.

The beach area was nice and equipped with lounge chairs. The pool was beautiful and had a terraced lounge area. The indoor spa was also nice, with a Jacuzzi, hot sea water pool, and sauna. We enjoyed the heated pool a lot. Towels were plentiful, as was bottled water. I had read that they sell days passes for cruise passengers and other day tourists, but we did not encounter this, and there was always plenty of space. We had no trouble finding beach chairs, etc.

The included breakfast and dinner were outstanding, and I was traveling with picky eaters who like a large variety of food. The breakfast was plentiful and included a vast assortment of Israeli specialties, fresh pastries, eggs, yogurt, fish, and cappuccino/espresso to order. Dinner wasn't quite as good, but there was always a variety of fresh salads, tasty and nicely presented hors d'oeuvres, and many entrees. We didn't miss lunch at all (lunch is not included). Alcohol is not included, but the bottles of wine were reasonably priced and we were able to try some Israeli wine.

We had a rental car, and there was always a parking space, though the lot was generally pretty full. The only downside is that the hotel is a fairly decent walk to town. It's definitely doable but easier with a car. (And if you drive a car to town, be sure to feed the meter. We ended up with a parking ticket and spent quite a bit of time in Tel Aviv trying to figure out how to pay it.)

Staff was great. First, I had made a booking error which they rectified at no charge, even though I was technically outside the cancellation period. Once we were there, they were quite pleasant and friendly. Although their English was somewhat limited, we were always able to find someone conversant in English or Russian. We enjoyed talking with several staff members. They seemed to take real pride in their work.

Another plus was the live music one night. The hotel also had two shops, though the stores in town are less expensive. We would definitely return here. For the price, it's a real bargain.

Room Tip: Get a renovated room.
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  • Stayed: October 2013, traveled with family
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1  Thank Nanci_Dru
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed March 7, 2014

We stayed there for one night on HB basis. The room and hotel were very nice and clean and the swimming pool was nice as well. We took a couples spa treatment and it was well worth the money. The only downside to the hotel was the quality oft he food, as regular guests at Herods hotels we are used to better food at herods hotels, though the variety was good it was just poor in taste. Overall, a very nice and relaxing hotel

Room Tip: Well worth adding the extra money for rooms next to the pool with private pool and paying to get to...
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  • Stayed: December 2013, traveled as a couple
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2  Thank Taltul29
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Herods Hotel Dead Sea

Address: Hamei Zohar Ein Bokek, Ein Bokek 8693000, Israel
Phone Number:
Location: Israel > Dead Sea Region > Ein Bokek
Amenities:
Bar / Lounge Beach Fitness Center with Gym / Workout Room Free Breakfast Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#2 Romantic Hotel in Ein Bokek
#3 On the Beach Hotel in Ein Bokek
#3 Family Hotel in Ein Bokek
#4 Spa Hotel in Ein Bokek
#4 Luxury Hotel in Ein Bokek
Price Range: $208 - $1,432 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Herods Hotel Dead Sea 5*
Number of rooms: 215
Reservation Options:
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Also Known As:
Moriah Plaza Dead Sea Hotel
Neve Zohar Sheraton
Sheraton Neve Zohar
Herods Hotel Dead Sea Israel

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