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“not recommended”

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Leonardo Plaza Hotel Dead Sea
Ranked #7 of 17 Hotels in Ein Bokek
Certificate of Excellence
Reviewed June 23, 2014

Very nice location, 10 min walk to the beach plus shuttle service, but the staff are quite rude and the hotel is not clean. Carpets in the corridors are very dirty, spa bathrooms need urgently renovation, room cleaning is amateurish (flour towel missing twice), room flour was rather sticky (but not in the other room we had a few days later). Public areas were noisy, dining room especially, and the food was very, very mediocre. It's hardly imaginable to have bad quality vegetables in a place like Israel, but it did look as if they were using left over vegetables to prepare tomorrow's salads. Most of the rooms have no balcony.

  • Stayed: June 2014, traveled on business
    • Value
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3  Thank Amit L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Adva B, Front Office Manager at Leonardo Plaza Hotel Dead Sea, responded to this reviewResponded June 27, 2014

Dear Saltaun

Subject: comments regarding stay at Leonardo Privilege Dead Sea


Thank you for choosing to stay at our hotell and for bringing your guest comments to our attention.

Please accept our sincerest apologies on behalf of the hotel staff and myself for not succeeding in creating a fulfilling experience during their stay.

I regretted to read the comments regarding the hotel cleanliness of room and public areas and the vegetables quality in the dinning room.
what they describe does not meet the level of service we aspire to offer our guests.

We aim for excellence in all aspects and aim to lead our hotel to the highest level of hospitality. Our guests’ comments regarding the level of service and the hotel in general is an important tool, one that enables us to continually improve and adjust our service to meet our guests’ needs.


Once again, I look forward to hosting you again at our hotel.


Best Regards,

Avraham Amar
General Manager
Leonardo Privilege Dead Sea

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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197 - 203 of 1,083 reviews

Reviewed June 16, 2014

Leonardo Privilege inclusive hotel is excellent hotel in a fair price - the management & the stuff are very helpful and friendly. the food was delicious and varied. very good! A lot of activities to the children. big and clean swimming pool. Wonderful vacation for all the family.

Room Tip: worth it !
See more room tips
  • Stayed: June 2014, traveled with family
    • Value
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5  Thank רותם ש
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Adva B, Front Office Manager at Leonardo Plaza Hotel Dead Sea, responded to this reviewResponded June 22, 2014

Dear Guest

Subject: comments regarding stay at Leonardo Privilege Dead Sea

Thank you for choosing to stay at Leonardo privilege hotel at the Dead Sea
.
I was very happy to read your wonderf comments on the hotel staff and service.

We would be happy to have you among our guests again

Beast regards
Avraham Amar
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed June 12, 2014

We enjoyed very much 2 nights family vacation during the last holiday in Israel - "all Included" – We got 4 rooms on the 6th floor with nice view to the swimming pool and to the Dead Sea .
The hospitality was very good, the mamgment & the stuff was very helpful and responsive. The food was good and divers, that all our family was very satisfied during the stay. The swimming pool is big and clean and we had wonderful experience with "Shimi Swimi " that provide the adult of us, with very unique experience of - "Water Aerobic Pilatis" - fully recommended for the body and the muscles – Good Job Shimi
The Hotel has the very good spa with sweet and salt water pools,powerful water spray Jacuzzi and a body treatment massage section – fully recommended

  • Stayed: June 2014, traveled with family
    • Value
    • Location
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    • Cleanliness
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3  Thank Yganor
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Adva B, Front Office Manager at Leonardo Plaza Hotel Dead Sea, responded to this reviewResponded June 22, 2014

Dear Guest

Subject: comments regarding stay at Leonardo Privilege Dead Sea

Thank you for choosing to stay at Leonardo privilege hotel at the Dead Sea
.
I was very happy to read your wonderf comments abut the hotel.

We would be happy to have you among our guests again

Beast regards
Avraham Amar
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed June 7, 2014

This is all inclusive hotel very good for families a lot of activities for children all day and nights for adult.
The room was ok but not big enough for 2+2, the curtain was not clean.
The food was astonishing, every and all meal was diiffrent very good.

  • Stayed: June 2014, traveled with family
    • Value
    • Location
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    • Cleanliness
5  Thank miriti11
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Adva B, Front Office Manager at Leonardo Plaza Hotel Dead Sea, responded to this reviewResponded June 10, 2014

Dear Guest

Subject: comments regarding stay at Leonardo Privilege Dead Sea

Thank you for choosing to stay at Leonardo privilege hotel at the Dead Sea
.
I was very happy to read your wonderf comments on the hotel staff and service.

We would be happy to have you among our guests again

Beast regards
Avraham Amar
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed May 28, 2014

The Leonardo Privilege is a joy.
Starting with the reception. Very friendly.
The rooms are very well appointed and large.
There is a bath and separate shower. We always get a room with a balcony when available. The views are magnificent.
It's a full service hotel and you get three meals a day. A very rare item nowadays as most hotels are Bed and Breakfast.
At one point our air conditioner was not working. The handyman was there within five minutes.
the premises are very clean, they are constantly cleaning the floors and the windows.
They have the best spa in the Dead Sea. It is a large semi-circle divided into sections. As you sit in a section, for example, your feet are massaged by water coming from the bottom of the spa, then another section will massage your back with strong water pressure....your neck, etc. then at one point a huge shower reveals itself and shoots off powerful spray of water that is like getting a massage all over your back. We spent 4 wonderful days there and hope to go back soon.

Room Tip: if you don't like noise ask for a room facing away from the pool.
See more room tips
  • Stayed: February 2014, traveled as a couple
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2  Thank rzfrank
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Adva B, Front Office Manager at Leonardo Plaza Hotel Dead Sea, responded to this reviewResponded May 30, 2014

Dear Sir
Thank you for choosing to stay at Leonardo privilege hotel at the Dead Sea
I am very happy to read your wonderful comments
We would be happy to have you among our guests again

Beast regards

Avraham Amar
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed May 18, 2014

We had a family vacation for all our family including 3 babies .
We Enjoyed the hospitality at the hotel.

Rooms are cozy and big.
hospitality was wonderful and the stuff was very helpful for as ; the answer all of our needs ,including babies food and mineral water supply .
The food was delicious and Diverse
And at last the pool is big !
Undoubtedly we will come back.

  • Stayed: May 2014, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
3  Thank hanan0611
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Adva B, Front Office Manager at Leonardo Plaza Hotel Dead Sea, responded to this reviewResponded May 30, 2014

Dear guest

Thank you for choosing to stay at leonardo privilege at the dead sea
I was very happy to read your comment.
We are looking forward to seeing you among our guests

Yours sincerely
Avraham Amar
General Maneger

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed May 15, 2014

(+)
Clean .
Shuttle to beach .
Good food .
(-)
Slow check in
Many people in the staff do not talk in English
Hot pools and other facilities close early at 6:00 pm
service for dinner and breakfast slow
They don't have enough people to handle all the many guests !!!
Wifi only at the lobby and it's is slow

We stayed there for 2 days . Don't get fooled by the name Privilege ! It's not a privilege stay in that hotel !

Stayed: April 2014
3  Thank labalbi
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Adva B, Front Office Manager at Leonardo Plaza Hotel Dead Sea, responded to this reviewResponded May 31, 2014

Dear Mr.


Subject: comments regarding stay at Leonardo Privilege Dead Sea


Thank you for choosing to stay at the Leonardo Privilege Dead Sea hotel and for bringing your guest comments to our attention.

Please accept our sincerest apologies on behalf of the hotel staff and myself for not succeeding in creating a fulfilling experience during their stay.

I regretted to read the comments regarding the level cleanliness and services, what they describe does not meet the level of service we aspire to offer our guests.


We aim for excellence in all aspects and aim to lead our hotel to the highest level of hospitality. Our guests’ comments regarding the level of service and the hotel in general is an important tool, one that enables us to continually improve and adjust our service to meet our guests’ needs.


Once again, I thank look forward to hosting your guests again at our hotel.


Best Regards,

Avraham Amar
General Manager
Leonardo Privilege Dead Sea

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Leonardo Plaza Hotel Dead Sea

Address: Neve Zohar | Mobile Post Dead Sea, Ein Bokek 8693000, Israel
Phone Number:
Location: Israel > Dead Sea Region > Ein Bokek
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#5 On the Beach Hotel in Ein Bokek
#6 Family Hotel in Ein Bokek
#7 Spa Hotel in Ein Bokek
#7 Luxury Hotel in Ein Bokek
Price Range: $178 - $402 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Leonardo Plaza Hotel Dead Sea 4*
Number of rooms: 280
Official Description (provided by the hotel):
Enjoy a luxury vacation with pampering spa treatments and breathtaking views of the Dead Sea. ... more   less 
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Also Known As:
Leonardo Plaza Hotel Dead Sea Israel

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