Wonderful hotel in a great town. Rooms were beautiful, clean. Right on the water. Walking distance to tons of attractions and restaurants. Staff was nice, helpful. We had a great mini vacation here and will be back. More
Wonderful hotel in a great town. Rooms were beautiful, clean. Right on the water. Walking distance to tons of attractions and restaurants. Staff was nice, helpful. We had a great mini vacation here and will be back. MoreShow less
Thank you for sharing your Harbor Hotel experience with us and for praising our “wonderful hotel in a great town” ~ such an amazing compliment!
We are thrilled you had a great mini vacation and that you have plans for a return visit. We appreciate your patronage and great review and look forward to the opportunity of welcoming you back again soon!
When visiting family in the Watkins Glen area, we try to stay at the Harbor. The rooms are spacious, the beds are comfortable, the shower is wonderful and the staff are always professionally courteous.
The hotel was filled to capacity this past weekend. This may have been the first time they were this busy in all of our stays.
As such, we were unable to extend our checkout time on Sunday - minor point, but it would have been nice to have been able to stay one more hour and not feel rushed at breakfast.
In addition, there was a lot of cigarette smoke on the patio - perhaps due to the many smokers attending the wedding reception.
If these are the only two "complaints" at a hotel where I have spent 12 nights in two years, I will continue to return.
The turndown is always a pleasant surprise - and the chocolate delicious, the fridge in the room is wonderful for snacks and leftovers. The terrycloth robes are lovely as well. Love the chocolate covered cherries served after dinner too.
Kudos to the management - in fact, I noticed many faces who have remained at the Harbor -
Thank you for taking the time to share your comments on TripAdvisor. We are happy you enjoyed your stay and the comforts of your guest room. We are most happy to see that you are a return guest with plans to stay with us again.
Please accept our apology regarding the smoking on the patio. Regardless of whether we are hosting a wedding or not- smoking is not permitted on the patio. I appreciate you bringing this matter to our attention and we will certainly look into why this policy was not being enforced.
Again, thank you for sharing the details of your experience. We appreciate your loyalty and will look forward to your next visit.
My husband and I stayed 1 night in Aug (Sat) to celebrate our anniversary. We'd definitely stay again, despite the cost being higher than we usually pay. The location, service, amenities, staff GREAT.
Happy belated anniversary! Thank you for choosing the Harbor Hotel to celebrate such a special occasion and for taking the time to write a review on your recent stay. Your kind words mean a great deal to us.
It was certainly our pleasure to do all that we possibly could to make your stay a memorable one.
We look forward to welcoming you back again very soon.
I can honestly say that my stay at this hotel was PERFECT! I cannot critique a single thing about this hotel. Exceptional staff at every level. The room was amazing. Comfortable, clean, fresh in every way. I love their attention to detail EVERY DETAIL. The food was incredible! Delicious and cooked to perfection!
HUGE KUDOS to everyone at Harbor Hotel in Watkins Glen, NY.!
“6 Star Hotel!!” That is such an amazing compliment! We are happy to hear you had a wonderful stay with us and that everything was just PERFECT! Our goal is to provide our guests with great experiences that exceed expectations, so it’s great to hear you were impressed by our services, guest rooms and delicious food.
It was our pleasure to provide you with a memorable experience from beginning to end. We look forward to welcoming you back.
We stayed in room 208. The room was very spacious and had a nice view of the lake. There are no coffee machines on this floor, so they place coffee each morning by the elevators. There must be a banquet room under it as there was a loud live band going on until about 1030 pm. There is a nice outside area with fire pit. Next time we go back, we will ditch the kids.
Thank you for sharing your review and for highlighting our spacious guest rooms and amazing view.
We are very sorry for the noise you encountered during your stay and certainly understand that interrupted sleep can easily change a hotel stay from great to poor. However we are very happy to hear you have plans for a return visit. Please contact me directly at email@example.com to make your reservation so I can ensure your next visit is the best it can be.
It has been our privilege to serve you and we forward to welcoming you back to the Harbor Hotel.
Hotel is in an excellent location on the end of Seneca Lake. The view from our room was very nice however we did not have a patio even though the website calls our room a "King Lake View With Patio" called the front desk and we're told they are working on changing the website. I would verify that you actually have a patio when you make your reservation.
Thank you for choosing the Harbor Hotel and for sharing your comments on TripAdvisor. As you said, we have an excellent location. Hiking, biking, dining, boating or winetasting - the possibilities are endless!
We apologize we were not able to accommodate you in a room with a balcony. After careful review of our website we can certainly understand how the different room types could be a bit confusing. As a result of your feedback our website designer has made a few changes to our on-line reservation section.
We look forward to welcoming you back on your next visit to the Finger Lakes region Please contact me directly at firstname.lastname@example.org and it would be my pleasure to provide you with a complimentary upgrade to a room with a balcony.
Again, many thanks for your valuable feedback as we welcome any opportunity to improve our guest’s experience.