I had known about this place for years, and looked forward to visiting. After checking by phone when the tour started, arrived, on time, to find it had already begun. The talk was in rapid French, too quick for me to follow, given by the American proprietor. I was told to raise my hand 'as in school' if I needed any explanation but that it was 'very complicated'. As I had already commissioned an article for a magazine I edited on this very place some years back, I was already in command of most of the facts, but would have preferred not to be patronised in this way. It would not have been difficult for her to prepare a written factsheet in English - or Dutch or German, come to that - for those without her command of the French language. The products are beautiful, but the welcome nonexistent. We were given our talk in a workroom where two staff were dipping fabrics into woad, but not a word of introduction to them was offered, nor so much as a bonjour when we joined the tour. Disappointing.
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