During our travelling tour in south - west Uganda we had booked a three night stay because the highlight focus was " Gorilla tracking Nshongi family" . The location on the lake shore and panoramical views of surrounding hills and mountains are really exceptional and most facinating . On arrival , late afternoon we immediately realised the accomodation wasn't according to their website presentation especially facilities indoor the main building (small).
After checking in the receptionist showed us a list of which we had to select the main course for diner . Due to the fact we are staying near the lake we ordered fish ( catch of the day ) but finally this selection was rejected . From the proposed list we only could get 50% of the dishes ...The day after they should prepare " catch of the day " , finally no fish dishes with some excuses on top . That time we decided to cancell our third night and leaving after breakfast tomorrow . Food wasn't of great quality and very large dishes , ordered meat with peper sauce was served almost cold , french fries acceptable and stomach filling . Only the soup quality was above basic level . We are hoping other travellers enjoyed their stay more.
Dining room is small and candles on the table too small to show ingridients on your dish . This location has real potential to improve but should be reorganised and more professional manager(s) and staff implemented . We won't advise this location at all even taking into account you should respect African way of live style . Arrival after our gorilla tracking( late evening approx 08.00 pm ) and wet of rainshower no warm fire to dry the clothes inside even the shoes had to dry on the terrace in front of the tent ..... service very poor .
Future travellers : evaluate alternatives in advance and don't rely on the website at all
- Official Description (provided by the hotel):
- Mutanda Lake Resort is perched on private peninsula with stunning views on the Virunga Mountain Range.Situated between Kisoro town, Mgahinga and Bwindi National Parks the Resort makes a perfect base for gorilla trackers, volcano hikers,bird lovers as well as those looking for a secluded place in nature. Water recreation possibilities are plenty, like swimming, canoeing or a sunset boat cruise. Accommodation is in semi-tented cottages,built on an elevated wooden platform, each with private veranda and en-suite bathroom. ... more less