Stayed here for three nights after our safari. Very friendly staff but service needs major improvement. I am not sure if part of it is a language barrier? It seemed like every time we had requests (particularly in advance), it was in one ear and out the other. We asked concierge to book two of our nights’ dinners at nearby restaurants when we arrived but somehow they never booked the second night at the place we requested. Service at the hotel restaurant was extremely slow and at times, the servers did not fully understand us. Our room had a damp smell to it despite having the ceiling fan on at full force. There was a used bandaid on the carpet in the hallway on the floor of our hotel. It took housekeeping/someone else a day to pick it up. The hotel booked tours for us; we asked to move one tour to a later hour but on the day of, the tour guide showed up at the original time and was unaware of the time change. Bathroom was nice and room was pleasant; that helped make it easier to stay there. Complimentary breakfast buffet was good.

We had a lovely 3 night stay here to relax following a 13 day Safari. It was the perfect place for this. I booked an Ocean View room and received an awesome upgrade to a beautiful suite. It was nice to be able to relax in such a lovely hotel right on the beach and within walking distance to everything. Staff were so friendly and couldn’t do enough for us. I would highly recommend this hotel

Service is very poor here.

We booked a Stone Town Tour with the hotel thinking that given the quality of this hotel, the tours would be done by reputable companies with exceptional guides. Beware -- this is not the case! Our receptionist was Kidawa Saidi who reassured me that the guide would be wonderful. However, even at the introduction to our guide, I knew that we had a guide who was subpar (name was Mohamed). He barely understood our questions and his grasp of the English language in his explanations were poor. We had to tell him that the Slave Market and the Palace Museum tickets are included in the tour because he wasn't about to include them. I complained to Kidawa and to the manager after the tour only to find out that this guide was not certified (he did not have a lanyard identification) and that he should have been paid through the hotel, not directly. Kidawa did not convey this to me at all. I don't know what she must have gotten as a kick back for this tour, but whatever the case, DO NOT book your tours with this hotel. Some shady stuff is going here.

The other issue with service is that the wait staff working at the breakfast buffet had some of the worst attitudes. My husband ordered a freshly-squeezed juice and was given rude attitude by one of the ladies there. It was as if we were inconveniencing her to do her job.

If you can deal with the poor service, the hotel location, hotel room and breakfast food were all excellent.