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Reviewed August 26, 2019 via mobile

Stayed here for three nights after our safari. Very friendly staff but service needs major improvement. I am not sure if part of it is a language barrier? It seemed like every time we had requests (particularly in advance), it was in one ear and out the other. We asked concierge to book two of our nights’ dinners at nearby restaurants when we arrived but somehow they never booked the second night at the place we requested. Service at the hotel restaurant was extremely slow and at times, the servers did not fully understand us. Our room had a damp smell to it despite having the ceiling fan on at full force. There was a used bandaid on the carpet in the hallway on the floor of our hotel. It took housekeeping/someone else a day to pick it up. The hotel booked tours for us; we asked to move one tour to a later hour but on the day of, the tour guide showed up at the original time and was unaware of the time change. Bathroom was nice and room was pleasant; that helped make it easier to stay there. Complimentary breakfast buffet was good.

Date of stay: August 2019
3  Thank usernameAB
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
NicolasCedro75, General Manager at Park Hyatt Zanzibar, responded to this reviewResponded August 25, 2019

Dear UsernameAB,

Warmest greetings from Park Hyatt Zanzibar!

Thank you very much for your review of the hotel and raising your concerns. May you kindly accept my sincere apologies for the communication challenges you received from our team. We as management shall look into this issue so as to continue ensuring that all our guests receive the 5* service delivery they rightfully deserve.

We look forward to welcoming you again to our luxurious heritage abode.

Yours Sincerely
Nicolas Cedro
General Manager
Park Hyatt Zanzibar

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed August 25, 2019

We had a lovely 3 night stay here to relax following a 13 day Safari. It was the perfect place for this. I booked an Ocean View room and received an awesome upgrade to a beautiful suite. It was nice to be able to relax in such a lovely hotel right on the beach and within walking distance to everything. Staff were so friendly and couldn’t do enough for us. I would highly recommend this hotel

Date of stay: August 2019
  • Trip type: Traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hyatt Hotels
1  Thank Jan P
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
NicolasCedro75, General Manager at Park Hyatt Zanzibar, responded to this reviewResponded August 25, 2019

Dear Jan P,

Thank you for taking the time to write us this glowing review.

We are delighted to have made your relaxation at Park Hyatt Zanzibar exceed your expectations with hotel's tranquility and service delivery from our team

Awaiting the pleasure of welcoming you back for another splendid stay at Park Hyatt Zanzibar.

Yours Sincerely
Nicolas Cedro
General Manager
Park Hyatt Zanzibar

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed August 22, 2019

Service is very poor here.

We booked a Stone Town Tour with the hotel thinking that given the quality of this hotel, the tours would be done by reputable companies with exceptional guides. Beware -- this is not the case! Our receptionist was Kidawa Saidi who reassured me that the guide would be wonderful. However, even at the introduction to our guide, I knew that we had a guide who was subpar (name was Mohamed). He barely understood our questions and his grasp of the English language in his explanations were poor. We had to tell him that the Slave Market and the Palace Museum tickets are included in the tour because he wasn't about to include them. I complained to Kidawa and to the manager after the tour only to find out that this guide was not certified (he did not have a lanyard identification) and that he should have been paid through the hotel, not directly. Kidawa did not convey this to me at all. I don't know what she must have gotten as a kick back for this tour, but whatever the case, DO NOT book your tours with this hotel. Some shady stuff is going here.

The other issue with service is that the wait staff working at the breakfast buffet had some of the worst attitudes. My husband ordered a freshly-squeezed juice and was given rude attitude by one of the ladies there. It was as if we were inconveniencing her to do her job.

If you can deal with the poor service, the hotel location, hotel room and breakfast food were all excellent.

Date of stay: August 2019
  • Trip type: Traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hyatt Hotels
3  Thank cvliang
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
NicolasCedro75, General Manager at Park Hyatt Zanzibar, responded to this reviewResponded August 23, 2019

Dear Cvliang,

Warmest greetings from Park Hyatt Zanzibar!

Thank you very much for your review of the hotel, and may you kindly accept my sincere apologies for the service you received from our team. We as management shall look into this issue so as to continue ensuring that all our guests receive the 5* service delivery they rightfully deserve.

We look forward to welcoming you again to our luxurious heritage abode.

Yours Sincerely
Nicolas Cedro
General Manager
Park Hyatt Zanzibar

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed August 21, 2019 via mobile

The Dining Room @ Park Hyatt - Zanzibar

The Dining Room at this hotel is something to experience, the interior is on poinr & just works so well with the rest of this establishment.

On my arrival I was met by this charming waitress called Edna, she could not have been more friendly & always ready with a radiant smile, thank you.

I placed my order & was delighted by the taste & quality of each dish. It was superb cuisine and presented perfectly.

If you're looking for that special venue that ticks all the boxes, this is it in Zanzibar.

To the management and staff thank you for a great experience.

Kind regards

Ferdie Liebenberg

Date of stay: August 2019
Trip type: Traveled solo
Thank Ferdie_Liebenberg
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
NicolasCedro75, General Manager at Park Hyatt Zanzibar, responded to this reviewResponded August 22, 2019

Dear Ferdie,

Thank you for taking the time to write us this glowing review.

Our team is glad that you had an amazing experience and that we were able to exceed your expectation with hotel tranquility, gastronomical offering and services. The team will be informed of how wonderful your experience has been with us.

Awaiting the pleasure of welcoming you back for another splendid stay at Park Hyatt Zanzibar.

Yours Sincerely
Nicolas Cedro
General Manager
Park Hyatt Zanzibar

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed August 20, 2019

The hotel is on a beautiful position with a lovely looking pool and access directly to the beach. We spent a long time there with tea and the paper and then a leisurely lunch. The food was good and beautiful to eat right by the sea.

Date of stay: July 2019
Trip type: Traveled as a couple
1  Thank louise c
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
NicolasCedro75, General Manager at Park Hyatt Zanzibar, responded to this reviewResponded August 20, 2019

Dear CasperWellington,

Warmest greetings from Park Hyatt Zanzibar!

Thank you for taking the time to write us this glowing review.

Our team is glad that you had an amazing experience and that we were able to exceed your expectation with hotel tranquility, food selection and services.

Awaiting the pleasure of welcoming you back for another splendid stay at Park Hyatt Zanzibar.

Yours Sincerely
Nicolas Cedro
General Manager
Park Hyatt Zanzibar

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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