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“Worst managed place I have stayed in my life”

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The Africa House Hotel
Ranked #27 of 33 Hotels in Stone Town
Reviewed January 5, 2013

This is a beautiful hotel, in a fantastic location, that has the worst management I have seen in my life. I have stayed in many places, some luxurious, some very humble, and never had the impression that the staff could not care less about good service, and management that is practically non existent. We experienced pretty much most problems mentioned by other reviewers, terrible breakfast, water outages for whole days, poor maintenance of the room, lack of towels, no servicing of the room... you name it.

Some staff tried to help, e.g. the cleaning staff was nice as was the cook, but there is little a cook can do when the hotel one day is out of coffee, only to be out of milk the next day. Similarly, cleaning staff cant help it if the hotel does not seem to have more than one set of towels per room.

It is a shame that such a beautiful place is being mismanaged the way it is. I would recommend anybody to go have a look at the hotel, enjoy the sunset (but reviews are correct, service is poor) but do not stay in this hotel until management has changed, this one is sadly beyond help.

  • Stayed: January 2013, traveled as a couple
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1  Thank Enrique B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Management response:Responded February 16, 2017

Dear Guest,

We are sorry for the inconvenience caused to you at Africa House Hotel , We urge you to try our recently revamped services and give us another chance to showcase our hospitality & services.

Your Host,
Team Africa House Hotel.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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116 - 122 of 256 reviews

Reviewed January 5, 2013

Recently I have just got back from my holiday in Zanzibar. My two week trip was divided between Stone Town and the beach. In Stone Town I have stayed in a really nice,colonial style hotel: Africa Hotel. The place is charming with a really nice view on the ocean from one of its restaurants. During my stay I was welcomed with a very positive atmosphere and my evenings were enriched with beautiful sunsets. I surely recommend this place and I am surely going to come there soon,so please keep for me my sea-view room. Thank you Africa House team for letting me to take a little glimpse at African culture and life from your hotel.

  • Stayed: December 2012
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1  Thank Oqlarnica
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Management response:Responded February 16, 2017

Dear Guest,

Thank you for your review, We are glade you enjoyed our hospitality & services.

We look forward to hosting you again soon.

Your Host,
Team Africa House Hotel

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed January 5, 2013

We stayed at the hotel for one night (28 December 2012). We selected this hotel based on the colonial look and location. On arrival our sea view rooms (paid in advance) were no longer available and we had to settle for second best. A power failure added to our mood.

We were disappointed with the state of the hotel and the overall quality of food and service. It is a pity that poor management and staff discipline ruins a great opportunity and setting.

Our experience in stone Town was enhanched by a city walking tour as well as a superb dinner at the Dhow palace Hotel.

  • Stayed: December 2012, traveled with family
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2  Thank Henniekuit
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Management response:Responded February 16, 2017

Dear Guest,

We are sorry for the inconvenience caused to you at Africa House Hotel , We urge you to try our recently revamped services and give us another chance to showcase our hospitality & services.

Your Host,
Team Africa House Hotel.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed December 31, 2012

Fantastic colonial place that has not lost its soul through renovation. Wonderful staircases, woodwork, old photos, signposts, lavatories. Could be used for a period film any day without much in the way of alterations!

The staff are mostly lovely but a bit shy and lethargic. Unbeliavably they were out if coffee, the water came on and off. There were many charming idiosyncracies that were rather touching and made me feel for the place and hoping that it will manage to stay in business.

Sadly, what will happen is probably a few more years of decline followed by new management and a complete and sterile renovation that will destroy this aging gem!

  • Stayed: January 2013
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1  Thank Peter46773477
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Management response:Responded February 16, 2017

Dear Guest,

Thank you for your review, We are glade you enjoyed our hospitality & services.

We look forward to hosting you again soon.

Your Host,
Team Africa House Hote

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed December 28, 2012

DO NOT GO HERE!!!!!!

Thus hotel is beautiful from the outside and HAD potential to be exquisite inside but something went wrong somewhere.

We were previously at another hotel but couldn't stay there for the final day as it was full booked. So my dad booked African house hotel because he had previously had such a great stay there (must have been in the early 90's). Anyhow upon arrival the receptionist was so unmotivated that it took her 15mins to look at the same page in the diary to find our booking. Then made me and my sister follow her around the hotel so as she could show us the VERY many empty rooms they had so as we chose what too we wanted. That in itself was a sign that we shouldn't have stayed there- the fact that they had so many empty rooms in high season and that there no tourists anywhere in the hotel (this was at around 11pm)

After deciding what rooms we wanted I went back into the balcony/bar area where my dad asked the waitress for coffee and she replied that they don't have coffee. To which my dad responded 'why didn't they have coffee, there a hotel?'. At that point I had to leave as I was getting irate.

We went downstairs to pick up our bags, carried them along two flights of stairs with three of their staff walking slowlly behind us. Then when we reached the top of the stair ls the receptionist asked if she could help me with the bag!!!!!!!!

Sorry for the long review....

Upon arrival into our room we had two Cleaners making our bed (the only two members of staff who were lovely), then the other three members of staff came into our room as well just standing there

Whilst waiting for the beds to be made it took the receptionist 1ins to find a remote for the AC.

After freshening up we decided to head out and as e did so a waitress came to us with a tray of coffee!

To top it off the room wasn't very clean, doors weren't closing properly, fridge wasn't working, toilet wasn't flushing properly, it took  forever for the cistern to fill up with more water, constant water running in the toilet, staff were so unmotivated, staff would come into your room when your not there,

Breakfast was appauling, wasnt cooked properly, didn't have some of the things on the menu. 

The thing that annoys me is that we paid nearly the same amount for the rooms as we did for the other hotel yet the experience was completely different.

I wrote this review at 5am in the morning due to not being able to sleep from the constant running water in the bathroom. 

  • Stayed: December 2012
    • Value
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2  Thank Vgrla
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Management response:Responded February 16, 2017

Dear Guest,

We are sorry for the inconvenience caused to you at Africa House Hotel , We urge you to try our recently revamped services and give us another chance to showcase our hospitality & services.

Your Host,
Team Africa House Hotel.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed November 20, 2012

Great fun, great food, beautiful view. The owners are saints. Very accommodating. Located right in the heart of Stone Town. Perfect for watching the sun set and have a few drinks!!! The service was excellent and we were treated like royalty for the duration of our stay by the owner/manager. The drinks are reasonably priced and bar staff efficient, but the setting... overlooking the Indian Ocean (in our case just before sunset) is magnificent. This place has not changed since it was an old colonial officers' club.

  • Stayed: August 2012, traveled solo
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Thank Wazmataz
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Management response:Responded February 16, 2017

Dear Guest,

Thank you for your review, We are glade you enjoyed our hospitality & services.

We look forward to hosting you again soon.

Your Host,
Team Africa House Hote

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed November 19, 2012

Didnt stay in Africa house, but did come twice for a drink with fellow travellers. Terrace is great, overlooking to the sea which adds an atmosphere to the ambient. They offer a huge selection of cocktails priced for tourists. It might happen that bar runs out of many liquors.

  • Stayed: November 2012, traveled with friends
    • Value
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Thank ninnna
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Management response:Responded February 16, 2017

Dear Guest,

Thank you for your review, We are glade you enjoyed our hospitality & services.

We look forward to hosting you again soon.

Your Host,
Team Africa House Hotel

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about The Africa House Hotel

Address: Shangani Street, Stone Town, Zanzibar City, Tanzania
Location: Tanzania > Zanzibar Archipelago > Zanzibar Island > Zanzibar City > Stone Town
Amenities:
Bar / Lounge Beverage Selection Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Suites Airport Transportation
Hotel Style:
#15 Luxury Hotel in Stone Town
Price Range: $81 - $141 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — The Africa House Hotel 4*
Number of rooms: 15
Official Description (provided by the hotel):
The African House hotel is located within the prime and historic Stone Town overlooking the open sea and gardens and minutes from the beach and vibrant Shangani square featuring some of the best night life on the Island. The accommodation includes 15 air-conditioned rooms, the Sunset Bar, The Sunset Lounge, a Turkish restaurant (yet to Open), Trade winds Restaurant (For Indian / Chinese / Continental / Italian and local dishes). A historical Library, a large conference hall, Hotel shop outlets and sea facing Shisha decks. ... more   less 
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Also Known As:
Africa Hotel Stone Town
The Africa Hotel
The Africa House Hotel Zanzibar Island/Stone Town

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