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“What a disappointment”

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The Africa House Hotel
Ranked #27 of 33 Hotels in Stone Town
Lydenburg, South Africa
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
“What a disappointment”
Reviewed January 5, 2013

We stayed at the hotel for one night (28 December 2012). We selected this hotel based on the colonial look and location. On arrival our sea view rooms (paid in advance) were no longer available and we had to settle for second best. A power failure added to our mood.

We were disappointed with the state of the hotel and the overall quality of food and service. It is a pity that poor management and staff discipline ruins a great opportunity and setting.

Our experience in stone Town was enhanched by a city walking tour as well as a superb dinner at the Dhow palace Hotel.

  • Stayed December 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Henniekuit
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
, High Class Hotels Ltd at The Africa House Hotel, responded to this review, February 16, 2017
Dear Guest,

We are sorry for the inconvenience caused to you at Africa House Hotel , We urge you to try our recently revamped services and give us another chance to showcase our hospitality & services.

Your Host,
Team Africa House Hotel.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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244 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (37)
Date | Rating
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English first
Level 1 Contributor
4 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed December 31, 2012

Fantastic colonial place that has not lost its soul through renovation. Wonderful staircases, woodwork, old photos, signposts, lavatories. Could be used for a period film any day without much in the way of alterations!

The staff are mostly lovely but a bit shy and lethargic. Unbeliavably they were out if coffee, the water came on and off. There were many charming idiosyncracies that were rather touching and made me feel for the place and hoping that it will manage to stay in business.

Sadly, what will happen is probably a few more years of decline followed by new management and a complete and sterile renovation that will destroy this aging gem!

  • Stayed January 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Peter46773477
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
, High Class Hotels Ltd at The Africa House Hotel, responded to this review, February 16, 2017
Dear Guest,

Thank you for your review, We are glade you enjoyed our hospitality & services.

We look forward to hosting you again soon.

Your Host,
Team Africa House Hote
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed December 28, 2012

DO NOT GO HERE!!!!!!

Thus hotel is beautiful from the outside and HAD potential to be exquisite inside but something went wrong somewhere.

We were previously at another hotel but couldn't stay there for the final day as it was full booked. So my dad booked African house hotel because he had previously had such a great stay there (must have been in the early 90's). Anyhow upon arrival the receptionist was so unmotivated that it took her 15mins to look at the same page in the diary to find our booking. Then made me and my sister follow her around the hotel so as she could show us the VERY many empty rooms they had so as we chose what too we wanted. That in itself was a sign that we shouldn't have stayed there- the fact that they had so many empty rooms in high season and that there no tourists anywhere in the hotel (this was at around 11pm)

After deciding what rooms we wanted I went back into the balcony/bar area where my dad asked the waitress for coffee and she replied that they don't have coffee. To which my dad responded 'why didn't they have coffee, there a hotel?'. At that point I had to leave as I was getting irate.

We went downstairs to pick up our bags, carried them along two flights of stairs with three of their staff walking slowlly behind us. Then when we reached the top of the stair ls the receptionist asked if she could help me with the bag!!!!!!!!

Sorry for the long review....

Upon arrival into our room we had two Cleaners making our bed (the only two members of staff who were lovely), then the other three members of staff came into our room as well just standing there

Whilst waiting for the beds to be made it took the receptionist 1ins to find a remote for the AC.

After freshening up we decided to head out and as e did so a waitress came to us with a tray of coffee!

To top it off the room wasn't very clean, doors weren't closing properly, fridge wasn't working, toilet wasn't flushing properly, it took  forever for the cistern to fill up with more water, constant water running in the toilet, staff were so unmotivated, staff would come into your room when your not there,

Breakfast was appauling, wasnt cooked properly, didn't have some of the things on the menu. 

The thing that annoys me is that we paid nearly the same amount for the rooms as we did for the other hotel yet the experience was completely different.

I wrote this review at 5am in the morning due to not being able to sleep from the constant running water in the bathroom. 

  • Stayed December 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Vgrla
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
, High Class Hotels ltd at The Africa House Hotel, responded to this review, February 16, 2017
Dear Guest,

We are sorry for the inconvenience caused to you at Africa House Hotel , We urge you to try our recently revamped services and give us another chance to showcase our hospitality & services.

Your Host,
Team Africa House Hotel.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

Travelers are raving about these Stone Town hotels

Glasgow, United Kingdom
2 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed November 20, 2012

Great fun, great food, beautiful view. The owners are saints. Very accommodating. Located right in the heart of Stone Town. Perfect for watching the sun set and have a few drinks!!! The service was excellent and we were treated like royalty for the duration of our stay by the owner/manager. The drinks are reasonably priced and bar staff efficient, but the setting... overlooking the Indian Ocean (in our case just before sunset) is magnificent. This place has not changed since it was an old colonial officers' club.

  • Stayed August 2012, traveled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Wazmataz
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
, High Class Hotels Ltd at The Africa House Hotel, responded to this review, February 16, 2017
Dear Guest,

Thank you for your review, We are glade you enjoyed our hospitality & services.

We look forward to hosting you again soon.

Your Host,
Team Africa House Hote
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Stone Town, Tanzania
Level 6 Contributor
74 reviews
30 hotel reviews
common_n_hotel_reviews_1bd8 107 helpful votes
Reviewed November 19, 2012

Didnt stay in Africa house, but did come twice for a drink with fellow travellers. Terrace is great, overlooking to the sea which adds an atmosphere to the ambient. They offer a huge selection of cocktails priced for tourists. It might happen that bar runs out of many liquors.

  • Stayed November 2012, traveled with friends
    • Value
    • Location
    • Service
Helpful?
Thank ninnna
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
, High Class Hotels Ltd at The Africa House Hotel, responded to this review, February 16, 2017
Dear Guest,

Thank you for your review, We are glade you enjoyed our hospitality & services.

We look forward to hosting you again soon.

Your Host,
Team Africa House Hotel
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
London, United Kingdom
Level 4 Contributor
27 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
Reviewed October 22, 2012

We didn't mind that the drinks were ridiculously expensive because we had got a fantstic view of the sunset- until

a. some awful eurotrash music kept coming on so loud and tastless. some gentle african music or ibizian chill out would have been so much better.

b. some rather rude fellow tourists kept coming up and blocking it. The staff did nothing to stop them blocking our view but instead tried to push us to buy more food and drinks.

The conversion rate fromtanzanian shilling to dollars was terrible - but we had no choice but to pay that way as the waitress claimed their card machine was out of action. strange that they said they didnt have anoher one working in the entire hotel. i wonder how hotel guests paid for things?

nice sunset, terrible service and atmosphere. we couldnt wait to get out of there!

  • Stayed October 2012, traveled as a couple
    • Value
    • Service
Helpful?
Thank Zenobia79
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
, High Class Hotels Ltd at The Africa House Hotel, responded to this review, February 16, 2017
Dear Guest,

We are sorry for the inconvenience caused to you at Africa House Hotel , We urge you to try our recently revamped services and give us another chance to showcase our hospitality & services.

Your Host,
Team Africa House Hotel.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Manchester, United Kingdom
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed September 19, 2012

Was let down by another (highly rated) hotel in the area so took the advice of a local businessman
and went to Africa House. They were very accomodating and although late at night offered us the most perfect room for our honeymoon.The service was excellent and we were treated like royalty for the duration of our stay with the owner/manager taking it upon herself to ensure our special holiday would be remembered with affection.Thank you so much.

Room Tip: The bar is a little noisy but hey you`re on holiday!!
See more room tips
  • Stayed July 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Gary M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
, High Class Hotels Ltd at The Africa House Hotel, responded to this review, February 16, 2017
Dear Guest,

Thank you for your review, We are glade you enjoyed our hospitality & services.

We look forward to hosting you again soon.

Your Host,
Team Africa House Hotel
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about The Africa House Hotel

Property: The Africa House Hotel
Address: Shangani Street, Stone Town, Zanzibar City, Tanzania
Location: Tanzania > Zanzibar Archipelago > Zanzibar Island > Zanzibar City > Stone Town
Amenities:
Bar / Lounge Beverage Selection Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Suites Airport Transportation
Hotel Style:
#15 Luxury Hotel in Stone Town
Price Range (Based on Average Rates): $
Hotel Class:4 star — The Africa House Hotel 4*
Number of rooms: 15
Official Description (provided by the hotel):
The African House hotel is located within the prime and historic Stone Town overlooking the open sea and gardens and minutes from the beach and vibrant Shangani square featuring some of the best night life on the Island. The accomodation includes 15 airconditioned rooms, the Sunset Bar, The Sunset Lounge, a Turkish restaurant (yet to Open), Trade winds Restaurant (For Indian / Chinese / Continental / Italian and local dishes). A historical Library, a large conference hall, Hotel shop outlets and sea facing Shisha decks. ... more   less 
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Also Known As:
Africa Hotel Stone Town
The Africa Hotel
The Africa House Hotel Zanzibar Island/Stone Town

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