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“Very nice - warm service”

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Zanzibar Serena Hotel
Ranked #7 of 33 Hotels in Stone Town
Certificate of Excellence
Falls Church, Virginia
Level 3 Contributor
18 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
“Very nice - warm service”
Reviewed July 3, 2009

Comfortable room, beds a bit hard. Staff excellent, very helpful. Nicely situated for touring Stone Town. Seafood restaurant (fixed price meal) - excellent. Amazing options for breakfast. Had a great massage by the pool.

Stayed May 2009, traveled as a couple
Helpful?
Thank LngNCongo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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682 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
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Nairobi
Level 4 Contributor
25 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
Reviewed May 23, 2009

I stayed her for 5 nights and was very impressed with the stunning architecture and the warm welcome from the staff. The food is excellent breakfast, lunch and evening meal. The pool is very clean and quiet with stunning views over the Indian Ocean with Dhows floating past every few moments.
Take a walk down to the African bar and watch the magnificent sunsets over the ocean and watch the barbeques set up on the green, boys showing off as they dive into the sea and local families come down for their evening. It is truly magical.
Thanks to the staff for making this a wonderful experience.
My third Serena experience in East Africa. I will definitely be using Serena again. In particular try the Serena Mombasa.

  • Stayed May 2009, traveled on business
    • Value
    • Location
    • Rooms
    • Cleanliness
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Helpful?
Thank spikethemanc
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Geelong, Australia
Level 1 Contributor
3 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed May 17, 2009

My wife & I spent nights here on 14-15 May. Out travel agent in Dar had alerted us to a special deal for two nights, including flights from Dar to Zanzibar, transfers and breakfasts. We thought it was great value, and thoroughly enjoyed the whole experience. Although there were few guests at the time (due to the economic downturn?), there was no skimping on service levels, meals or staffing. The location is perfect for visiting Stonetown, and all staff were friendly, helpful and well trained. This front office staff, and restaurant staff were particularly helpful and friendly. All meals were great - especially the buffet breakasts and complimentary coffee at dinner. Viewing the sunsets around he pool & bar were fantastic! Would recommend you enquire about rooms with a harbour view if you can.

  • Stayed May 2009, traveled as a couple
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank icthus51
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Toronto, Ontario
Level 4 Contributor
32 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
Reviewed April 22, 2009

I loved this hotel. Travelling solo, the staff was attentive and wanting to please at all times. The food was fabulous, the room was cleaned daily to a "T", had lots of help with the business centre. The walking tour of Stonetown is a must-do, and the sunsets were to die for. not many other tourists around, so I got the best of the best. They know your name the day after you check-in.walking around on your own is safe and there are some great shops close by. You can't get lost

  • Stayed April 2009, traveled solo
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank travellerplus5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sweden
Level 6 Contributor
140 reviews
52 hotel reviews
common_n_hotel_reviews_1bd8 45 helpful votes
Reviewed April 22, 2009

The check-in started badly and it took took 3 rooms and 2 persons to find the booked room, but this one was beautiful and fullfilled all expectations and a bit more. The food served in the restaurant is very good, but we only had dinner there once due to slow and poor service. The prices exceed the other places and one should expect more. Sunset and seeing the dhows passing by, can´t be watched fom a better place. Wonderful pool.

  • Stayed November 2008, traveled as a couple
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Marthinsen
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kampala, Uganda
Level 5 Contributor
57 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
Reviewed April 1, 2009

This hotel was built in the old telecoms building and a private residence, directly on the water. It is just outside the typical narrow streets and old highrise area of Stonetown. Excellent location overlooking the water and close to all the tourist areas (travel by foot). Hotel is priced very high for service given. Pool is peaceful and private. Some nice entertainment brought in for evenings. Staff vary from excellent to surly and slow. Breakfast is very good but not great. A nice mix between real Stonetown and comfortable modern hotel.

  • Stayed February 2009, traveled on business
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank s_w_on_the_road
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Monaco-Ville, Monaco
Level 6 Contributor
378 reviews
362 hotel reviews
common_n_hotel_reviews_1bd8 628 helpful votes
Reviewed March 11, 2009

I had a confirmed reservation through HRS. When I arrived at the Serena at 21h00, I was told that they held no reservation for me and had no more rooms. I had to print out my confirmation in their business center. Nevertheless, they remained quite unfriendly and offered no help or alternative hotel (there is no comparable hotel in Stone Town anyway). I had to cause a real shake-up and told the duty manager that I knew the owner's wife (which is true). Only then they became nervous and started to show the proper attitude of a Serena luxury hotel. They organised another acceptable hotel some meters away. I received a free dinner and breakfast at the Serena, as well as a free day room for the next morning. The pool area is really nice. The rooms are ok. The atmosphere is of colonial luxury, which I generally enjoy. The service in the restaurants or at the pool, however, is in the same quality as my experience at the reception.

  • Stayed February 2009, traveled solo
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank TrophyCollector
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Zanzibar Serena Hotel

Property: Zanzibar Serena Hotel
Address: Kelele Square, Stone Town, Zanzibar City, Tanzania
Location: Tanzania > Zanzibar Archipelago > Zanzibar Island > Zanzibar City > Stone Town
Amenities:
Bar / Lounge Beach Business Center with Internet Access Free Breakfast Free Parking Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#1 On the Beach Hotel in Stone Town
#2 Spa Hotel in Stone Town
#3 Romantic Hotel in Stone Town
#4 Business Hotel in Stone Town
#4 Luxury Hotel in Stone Town
#5 Family Hotel in Stone Town
Price Range (Based on Average Rates): $$$$
Hotel Class:5 star — Zanzibar Serena Hotel 5*
Number of rooms: 51
Reservation Options:
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Also Known As:
Zanzibar Serena Hotel Stone Town
Zanzibar Serena Stone Town
Zanzibar Serena Hotel Zanzibar Island/Stone Town

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