The chalet we were booked into was not clean, with stains on the bed linen and furniture and smelt odd. The alternative chalet offered was a little better but still unacceptable (the fridge was broken and the lounge covered in spiders webs). We complained again and were offered two rooms in the hotel, which were of a good standard.
The hotel's saving grace was its staff - they dealt with our complaints politely and effectively and were always pleasant and helpful.
Overall a lovely location with fantastic staff but let down by poor attention to detail, under-investment and a general shoddiness. I would not stay again.
- Official Description (provided by the hotel):
- Nestled at the foothills of the majestic Drakensberg Mountains, this landmark property is easily accessible from Johannesburg and Durban. The Mont-Aux-Sources Hotel & Resort borders the renowned Royal Natal National Park and offers magnificent views of the world-famous Amphitheatre. The Drakensberg is home to many world heritage sites and is the second most photographed destination in Southern Africa.Experience the stunning natural beauty, while enjoying the numerous activities, onsite and nearby. Afterwards, enjoy a hearty meal in the restaurant and relax in the comfortable lounge with its inviting log fireplace. The beautifully landscaped grounds add to the tranquil ambience of this popular country retreat. As one of the region’s finest country hotels, it welcomes guests from all over the world, and is known for its warmth and hospitality. ... more less
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