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“Pet & People Friendly”

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Comfort Inn & Suites
Ranked #5 of 14 Hotels in Watertown
Certificate of Excellence
Reviewed November 24, 2013

We recently had reservations for the Best Western in Watertown. The hotel was out of the way a bit, not near the area of shopping and restaurants. When we arrived at the hotel the desk clerk wasn’t that friendly though gave us a room on the second floor until she found out we were travelling with dogs. She then became very cold and indifferent. She took back the room key and gave us a new room down in the basement. The area was dirty with renovation dust, paint, stucco plus it was quite damp & musty as it is an old building being renovated. It was also where the employees/workers were with all their renovation and cleaning equipment plus the laundry facilities. The door going outside was not working so we had to walk down the hallway, up the stairs and through the lobby to take the dogs outside. When I mentioned this to the front clerk her attitude was oh well not my problem and would not do anything to accommodate us. She said that was where clients with pets were put. I felt like a second class citizen due to my dogs (babies). I immediately called another hotel (Comfort Inn & Suites) who were very accommodating and said come on over we will be happy to give you a room. I cancelled the Best Western and headed right over. The Comfort Inn was very near the shopping areas and even provided shuttle service to go eat or shop. The price was comparable to the Best Western. They have a very nice grassy area for dogs and even provided the poop bags and treats. The room and hotel was very clean, beds quite comfortable and nicely decorated. The staff were very kind and cheerful and more than accommodating. We had a wonderful stay and will make sure we stay there on our next trip to Watertown!

  • Stayed: November 2013, traveled with family
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Thank Agingtravellor
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Aimee C, General Manager at Comfort Inn & Suites, responded to this reviewResponded January 13, 2014

Thank you so much for taking the time to give a review of your time with us. We sincerely appreciate your feedback as it is the only way we can learn and grow. I am so pleased to know that you enjoyed your stay and that you will be returning. We hope you and your furry babies will be staying with us for many years to come. I hope that you took some time to enjoy our delicious hot continental breakfast and indoor heated pool. Thank you again, we look forward to all your future stays with us.

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230 - 236 of 348 reviews

Reviewed November 23, 2013

Have stayed may times here for our shopping trips to Watertown. Clean rooms,friendly staff,free excellent breakfast and even used the free van shuffle to go out to dinner.I would highly recommend this hotel to others.

  • Stayed: November 2013, traveled with friends
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Thank Lovetogo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Aimee C, General Manager at Comfort Inn & Suites, responded to this reviewResponded November 26, 2013

Thank you for taking the time to leave a review of our property. I am so pleased that you enjoy your time here. We certainly enjoy being of assistance to our cross border shoppers. Be sure to stop at the front desk during your shopping trips, as the guest service agents will often have coupons and sales flyers available or know of which stores may be running special promotions during your stay. Also if you are looking for a specific item they will be happy to point you in the right direction to find it, so by all means put them to the test. I hope we will be seeing you again soon. Thank you again.

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Reviewed November 10, 2013

I have stayed in many Comfort Inn's as a Platinum Member. This Comfort Inn is the best run in the chain. It is cleanest hotel, with the friendliest staff. that is reaching out to you to see that you are comfortable there. I was impressed one morning after breakfast seeing all the tables and chairs being scrubbed down. The maintenance and housekeeping staff are the busiest I have ever seen in an hotel. My wife and I stay here once a month and look forward to our stays. The continental breakfast is one of the best I have seen, the coffee never runs out, it is always fresh and there is an attendant there restocking and keeping the breakfast bar tidy. My wife and I stay at this hotel once a month and look forward to our stay there.

  • Stayed: November 2013, traveled with family
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Thank John P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Aimee C, General Manager at Comfort Inn & Suites, responded to this reviewResponded November 26, 2013

Thank you for sharing your comments about your time with us. Thank you for taking notice of the efforts our staff makes to ensure your comfort and satisfaction. I have shared your comment with them and we are all grateful for your thoughtfulness. We take great pride in our property and it is our pleasure to keep it a clean and friendly environment for our guests. On behalf of the entire team here, thank you and we all look forward to your future stays with us.

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Reviewed November 8, 2013

This hotel was tired looking and dreary. It has a walk through to Denny's which is handy. Pool and weight room looked sufficient. Bed was horrible and pillows were tiny and a pain to sleep with! The heater came off and on all night - loud enough to wake us up! Very annoying! Breakfast was nice - better than a continental. An OK hotel - clean enough but nothing special - would choose another one in the area - there are many choices!

  • Stayed: November 2013
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Thank Heather D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Aimee C, General Manager at Comfort Inn & Suites, responded to this reviewResponded November 14, 2013

Thank you so much for taking the time to share your thoughts about your recent stay with us. I would like to offer my apologies for not providing you with the award winning stay that you deserve as one of our guests. We strive everyday to ensure that all of our guests are not just satisfied with our service and accommodations, but are pleased with having spent time here with us. I wholeheartedly request that you return to give us the opportunity to show you our normally outstanding service and relaxing accommodations. I would appreciate to opportunity to speak with you about how we can make your next stay the best you've ever had. We hope to see you soon, thank you again for taking the time to share your comments.

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Reviewed November 2, 2013 via mobile

This brand usually is a good value and this one did not disappoint. The room was clean, centrally located to shopping and dining and close to Ft Drum. The breakfast was well kept of items. Got free USA Today. Staff was friendly

  • Stayed: October 2013
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Thank Linda S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Aimee C, General Manager at Comfort Inn & Suites, responded to this reviewResponded November 14, 2013

Thank you for choosing to make our hotel your home during your visit to Fort Drum. We are deeply honored to care for those who serve and their families. We hope that you will continue to stay with us when your travels bring you to the base. Thank you for taking the time to share your experience, we sincerely appreciate all the feedback our guests can offer us. Many thanks to you and to your soldier as well. Safe travels.

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Reviewed October 24, 2013

The hotel is conveniently located just off the highway and comes with a nice breakfast included to get you on your way in the morning. Quality fixtures, beds, furniture, and linens. They take pets as well, which was very nice. We got a suite which was very roomy with a sitting area and kitchen area. The only negative thing was the Wi-Fi service. I had been counting on it to get caught up on trip planning and it took nearly an hour of back and forth calls to the provider of the service (not the hotel, apparently) to get it sorted out. We felt the front desk could have been a little more interested and pro-active, given that he told us it "...had been out all day...". In the end a simple trip up from the front desk to re-boot the router was all it would have taken to fix--but they weren't very interested. Apart from this, it was a great stay.

Room Tip: Check on the price of a suite--they are well worth the upgrade.
See more room tips
  • Stayed: October 2013, traveled with family
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Thank FrankHutch
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Aimee C, General Manager at Comfort Inn & Suites, responded to this reviewResponded November 12, 2013

Thank you for taking the time and energy to review our hotel. We love learning the areas in which we are succeeding as well as the areas in which we can make improvements. Thank you for letting us know about the trouble you experienced with the wireless internet. These issues are definitely something we need to keep track of so that they can be avoided. I apologize that the trouble caused you an inconvenience and for the indifference your inquiry was met with, this is not the way our staff is trained to care for our guests and I can assure you that steps have been taken to ensure it will not occur again. Thank you for your comments about the suites. These rooms have many good points, the size and comfort being a major bonus. For any length of stay, we feel a suite is just right for any occasion. Thank you for choosing to stay with us, we look forward to serving you again.

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Reviewed October 21, 2013

We found the Comfort Inn to be quite comfortable. The Staff was helpful upon arriving and found the rooms to be clean and inviting. The complimentary breakfast offered a variety of choices. The rates were quite reasonable. It is a good overnight location for traveling to see Boldt Castle when opened for the season.

  • Stayed: October 2013, traveled on business
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Thank burrdjd
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Aimee C, General Manager at Comfort Inn & Suites, responded to this reviewResponded November 12, 2013

Thank you for letting us know about your stay with us. We are very grateful for all the comments our guests have to offer and use them all everyday to ensure we are doing our very best to care for you. I am so pleased you were satisfied with your stay. We can't wait for you to stay with us again. There are many attractions and fun things to do in our area, please don't hesitate to stop and inquire with any of our staff members for any information. They are all very knowledgeable about the area and always willing to share with our guests. Have a safe enjoyable winter, we hope to see you soon!

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Additional Information about Comfort Inn & Suites

Address: 110 Commerce Park Dr, Routes 81 & 3, Watertown, NY 13601-2245
Phone Number:
Location: United States > New York > Watertown
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#5 Romantic Hotel in Watertown
#5 Family Hotel in Watertown
#5 Business Hotel in Watertown
Price Range: $85 - $142 (Based on Average Rates for a Standard Room)
Hotel Class:2 star — Comfort Inn & Suites 2*
Number of rooms: 135
Reservation Options:
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Also Known As:
Comfort Hotel Watertown
Comfort Inn And Suites
Days Inn Watertown
Watertown Days Inn

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