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Holiday Inn Express Hotel & Suites Watertown-Thousand Islands
Ranked #4 of 16 Hotels in Watertown
Certificate of Excellence
Ontario
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
“Great Stay”
5 of 5 bubbles Reviewed September 19, 2013

Our stay was wonderful. The room was spacious, clean and quiet. The location is excellent with close proximity to shopping and restaurants. First thought was that the room was a little over priced, however we got great value for our dollar. A nice breakfast was included as well as a few nice touches in the room. I would particularly like to acknowledge the housekeeping staff member who was honest. Her integrity is heart warming.

  • Stayed September 2013, traveled as a couple
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank JnJ84
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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377 reviews from our community

Traveler rating
    218
    123
    21
    10
    5
See reviews for
119
118
18
58
Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (82)
Date | Rating
  • English first
  • French first
  • German first
  • Portuguese first
  • Any
English first
Toronto, Canada
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 bubbles Reviewed September 16, 2013

There is little doubt in my mind that this is the hotel to stay in while in Watertown, NY. First of all it is in an excellent location with close proximity to restaurants (Texas Roadhouse is an absolute must - we signed up on their website for a free appetizer), Shopping, Highways and attractions. The hotel itself is incredibly clean with very friendly staff throughout that are eager to assist in any way they can, great pool, fitness and SAUNA (I dont see that too often),lots of parking, message board in front foyer that updates guests on truly local events and things to do, nice breakfast incuded in the room price which I might add was excellent value as well.

  • Stayed September 2013, traveled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank ikiwiguy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Seth B, Front Office Manager at Holiday Inn Express Hotel & Suites Watertown-Thousand Islands, responded to this review, September 19, 2013
Thank you for your kind remarks. It was wonderful to hear that you enjoyed the pool, sauna and local attractions while you were here. We are thrilled to hear that our team went above and beyond to make your stay a memorable one!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
2 reviews
4 of 5 bubbles Reviewed September 11, 2013

Our stay was very good. My 8 year old daughter was excited about getting a cookie, ice cream and hot chocolate. She thought the pancake maker was cool. She enjoyed swimming in the pool. My husband and I enjoyed seeing through her eyes of the little things of excitement. The staff we met was very nice.

  • Stayed September 2013
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Hairtamer
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Austin, Texas
Level Contributor
61 reviews
35 hotel reviews
common_n_hotel_reviews_1bd8 91 helpful votes
4 of 5 bubbles Reviewed September 3, 2013

I stayed here with family on a trip to the 1000 Islands and the service was prompt and attentive, our rooms were spacious and clean, and the express check out was a cinch. Would definitely stay here or at any Holiday Inn Express again.

Room Tip: Ask for a room that doesn't face the highway.
See more room tips
  • Stayed August 2013, traveled with family
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank BlueKitsy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Seth B, Front Office Manager at Holiday Inn Express Hotel & Suites Watertown-Thousand Islands, responded to this review, September 6, 2013
Thank you for your kind words! We're glad you enjoyed the clean rooms and attentive service our staff provides. We look forward to your next stay!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Ottawa, Canada
Level Contributor
6 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 bubbles Reviewed September 3, 2013

Sept 1 - 2 / 2013
We stayed at this hotel earlier this summer, and also had an exceptional stay, however this time as this hotel was already fully booked we ended up booking at a downtown Best Western.. Bad news (see their review). When we discovered our rooms at the Best Western were not ready (19:00 hrs) and they had no estimated time when they would be, we returned to the Holiday Inn Express Hotel & Suites to get some advice and to possibly strategize.
We were met at the main desk by Seath and I believe Alex who listened to our predicament, and were truly concerned and interested in helping out any way possible. As this Inn was already full, they both contributed to our conversation as to where we could possibly get a room for the night. The easy response from them to us could have been "Sorry we're full". No these gentlemen were truly interested and concerned.
Not only providing helpful information about other local hotels, but also allowing us to user their phone to book rooms at the Pleasant Night Inn (20 minutes outside of town). All the while paying patrons were arriving and leaving, these two gentlemen paid equal attention to all of us. In return we decided to book our second nights stay in Watertown at the Holiday Inn Express Hotel & Suites. What an awesome place.
When entering the hotel to book, once again there was Seath and Alex there to greet us. Remembering us from the previous night, and inquiring as to how it all worked out.
Their knowledge of the city, their assistance, advice, and their profesionalism when we showed up at the door the following afternoon was unexpected but fully appreciated. Excellent service, friendly and courteous.
We had no issues with smokers when we were there. The room was clean (appearance, and odour). The lobby, breakfast area, and pool were clean and support staff were helpful and courteous.
Will be staying here again, for sure.

  • Stayed September 2013, traveled with friends
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank HappyWanderers2013
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Seth B, Front Office Manager at Holiday Inn Express Hotel & Suites Watertown-Thousand Islands, responded to this review, September 6, 2013
It was truly a pleasure to hear our front desk team went above and beyond to help you out with finding other accommodations on that busy weekend. We're very glad to hear that our facilities meet your needs when you were able to come back and stay. We look forward to your future visits!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Level Contributor
50 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
3 of 5 bubbles Reviewed September 1, 2013

I recently stayed at this hotel with my boyfriend as we were going to a family wedding in Watertown. We stayed 3 days and that was enough. The rooms are large but don't have kettles and the airconditioning is very loud.
The lobby smells badly of cigarettes which could be caused by people smoking at the front and back of the building. The breakfast is free but we found that we would rather pay $10 at the hotel next door where the breakfast was amazing! Okay hotel but wouldn't stay longer!

  • Stayed August 2013
    • 3 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank Phil A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Seth B, Front Office Manager at Holiday Inn Express Hotel & Suites Watertown-Thousand Islands, responded to this review, September 6, 2013
I was concerned to hear that the room did not 100% satisfy your needs. Please feel free to make use of our 24/7 hot water/tea/coffee station to substitute not having a kettle in the room. I regret to hear that our air conditioning unit was noisy during your stay. If you would like to contact me directly at the hotel (315-779-1234), I would very much like to know which room this was so the issue can be corrected properly.

Thank you for taking the time to write your review!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
San Diego, California
Level Contributor
37 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 31 helpful votes
5 of 5 bubbles Reviewed August 27, 2013

One would expect a friendly front desk but the staff at this Holiday Inn Express takes this task to a whole new level. The entire front desk crew exhibits an exemplary level of friendliness and helpfulness that really stays on your mind long after you checked out. From remembering your name to stellar points of interest recommendation as well as cookies at the end of the day, everything punctuates what a customer service aspires to be.
The hotel room is large, modern, clean and very comfortable. The cleaning staff keeps both the bedding and towels well laundered. Free breakfast is a nice perk along with hot water available 24 hours in the dining room for tea. The hotel is surrounded by restaurants that are mere yards away and the commute to Fort Drum is 12 minutes to the main gate. I recommended this hotel to be listed as first preference for future travelers going to Fort Drum to both my admin as well as our corporate travel agent. I would definitely stay at this hotel if I return to this site.

  • Stayed August 2013, traveled on business
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Jet-laggedandtired
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Seth B, Front Office Manager at Holiday Inn Express Hotel & Suites Watertown-Thousand Islands, responded to this review, September 6, 2013
Thank you for taking the time to write your review and for your very kind words regarding the staff. We're thrilled we left such a positive lasting impression and hope to serve your needs during future visits.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Holiday Inn Express Hotel & Suites Watertown-Thousand Islands

Property: Holiday Inn Express Hotel & Suites Watertown-Thousand Islands
Address: 1290 Arsenal Street, Suite 1, Watertown, NY 13601-2294
Phone Number:
Location: United States > New York > Watertown
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Suites Swimming Pool Wheelchair access
Hotel Style:
#4 Business Hotel in Watertown
#4 Family Hotel in Watertown
#4 Romantic Hotel in Watertown
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — Holiday Inn Express Hotel & Suites Watertown-Thousand Islands 2.5*
Number of rooms: 115
Official Description (provided by the hotel):
The Holiday Inn Express Hotel & Suites - Watertown, New York is where great experiences begin at the gateway to the 1000 Islands. We are in the heart of the Watertown, NY shopping district and located near exit 45 just off of I-81. The area's finest attractions, including Boldt Castle, Sackets Harbor and the St. Lawrence River, many local businesses & Fort Drum are just minutes away. Our plaza includes Ruby Tuesdays, Starbucks, Buffalo Wild Wings, Ponderosa, Chipotle, Five Guys, Moe's, Cold Stone Creamery, Planet Fitness, Dollar General and a liquor store. Stay Smart with free wireless & wired high speed internet access, free local phone calls, High Def TV & a guest business center. Begin your day with our complimentary Express Start Breakfast that includes hot items daily including pancakes and as always our signature cinnamon rolls. If you're on the run, pre-order a breakfast-to-go bag. Our Smart Roast 100% Arabica coffee is available 24 hours in our Great Room. ... more   less 
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Also Known As:
Holiday Inn Express Hotel And Suites Watertown-Thousand Islands
Holiday Inn Express Hotel & Suites Watertown-1000 Islands
Holiday Inn Express Watertown
Holiday Inn Watertown
Watertown Holiday Inn

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