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“Good stay...wish there was a hot tub though”

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Holiday Inn Express Hotel & Suites Watertown-Thousand Islands
Ranked #4 of 14 Hotels in Watertown
Certificate of Excellence
Bellleville
Level Contributor
12 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
“Good stay...wish there was a hot tub though”
Reviewed June 29, 2013

Stayed here one night on a shopping trip. Hotel was clean, staff friendly. Location is excellent and minutes from all the stores and restaurants. Breakfast was good...love the cinnamon buns. We are early birds and were disappointed that breakfast wasn't served til 7 on weekends. However, we came down at 6:40 and it was ready so that was great. The room was clean, comfortable and spacious. The only disappointment was that they don't have a hot tub. I guess I should have read the amenities more carefully but assumed that, since they had a pool, they would have a hot tub. I can't think of many Holiday Inns that I've stayed that had one and not the other. Also, I didn't think that the pool was very clean. The only other issue at this hotel is parking. There are very few spots at the front of the hotel. You have to park at the back and walk through the patio and the dining room to get to the lobby. Overall, its a good hotel and we would stay again.

  • Stayed June 2013, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Fusspot48
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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397 reviews from our community

Traveler rating
    228
    131
    23
    10
    5
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (87)
Date | Rating
  • English first
  • French first
  • German first
  • Portuguese first
  • Any
English first
Ottawa, Canada
Level Contributor
17 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
Reviewed June 19, 2013

Stayed with family and got 2 connecting rooms. Very spacious, good amenities, and good service. They have different pillow types which was great! Breakfast seemed OK although I only had an orange but kids liked it. Great location! (RATING: 4 out of 5)

When I went to the pool the kids were already in the water. This water looked smokey or hazy due possibly by poor filtration or bad water circulation or worse so I skipped that. (RATING: 1 out of 5)

OVERALL RATING: 3 out of 5 (only because of the pool water).

  • Stayed June 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank 613_Tourist
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IHGCare, Guest Relations Manager at Holiday Inn Express Hotel & Suites Watertown-Thousand Islands, responded to this review, July 7, 2013
Dear 613_Tourist,

Thank you for writing a review about your recent stay with us. I am pleased to hear that you liked our hotel location and room accommodation. We work very hard to ensure our facilities and service are superior and we strive to be the best Holiday Inn Express around. It is our regret that your stay was negatively affected due to the water condition in our pool facility. Please accept our sincere apologies for any inconvenience it may have caused you. Your feedback is very important to us as this assists us in continually improving the services and facilities we offer to our guests.

While we understand that your stay was not 100% satisfactory, we would hope that you would give us another chance to make your stay as best as it can be.

Sincerely,

Lera P
Case Manager
IHGCare
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Oshawa, Ontario
Level Contributor
49 reviews
31 hotel reviews
common_n_hotel_reviews_1bd8 74 helpful votes
Reviewed June 18, 2013

We stayed at this hotel the weekend of June 15, 2013. The hotel seems very new and is exceptionally clean and in good repair.

Our room was very spacious and well equipped with a host of different appliances. We stayed in room 415 and it had a deep whirlpool tub, a small kitchen sink, coffee maker, microwave, kingbed and other type amentities.

There is an ice dispenser and vending machines on all floors located on the middle of the floor near the elevators.

The front desk staff are very friendly and helpful, especially Seth who we had at the point of our check-in. Ask the staff desk for choice places to eat and they may have discount coupons as they helped us out with this.

There are several nice resturants in the immediate area of the hotel and on the opposite side of the highway. Try the Bob Evans resturant, if you haven't been to one in the past you will really enjoy it.

If you travelling with kids this is a kid friendly hotel and although our kids are grown there was families there for a weekend stay and a swim in their pool.

There is a large Walmart Supercenter and the Salmon Run Mall if you like to shop. The Salmon Run mall has a JC Pennys, Dick's Sporting Goods and Sears.

I picked this hotel on a whim. There are several others all located close together although I will stay here again.

Room Tip: If you perfer a bigger room ask for a whirlpool tub room. We were on the far side (parking lot side...
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  • Stayed June 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Sierra68
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed June 8, 2013

Loved every minute. Staff was great. You can't ask for more. Our room was big and clean. One of the best hotels I have stayed at. Very close to the mall and restaurants. I would recommend this hotel to anyone. I will be staying here again.

Stayed June 2013, traveled with family
Helpful?
1 Thank Lucylou80
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
toronto
Level Contributor
85 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 65 helpful votes
Reviewed June 5, 2013

Just got back from staying at the Holiday Inn Express. Conveniently located. Super Clean Room. with very comfortable double size beds. We did not hear any traffic noise. Tried the pool which was great., temperature was fine for me. Nice touch was the cookies by the front desk, when we got back from a day out. Coffee, tea, hot chocolate and juices, available anytime.
Hot breakfast is included, with a good choice, including eggs, bacon, cereals, yogurt, cinnamon rolls and make your own waffles. All the staff were very pleasant and helpful. Eager to please when asking questions. Seth was very pleasant. I highly recommend this hotel, and will definitely book again.

Room Tip: Stayed on the 3rd floor, room was quiet.
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  • Stayed June 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank anthrax
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CharlotteGM, General Manager at Holiday Inn Express Hotel & Suites Watertown-Thousand Islands, responded to this review, June 7, 2013
Thank you for all the wonderful comments! We are so pleased that we could provide you with an enjoyable and comfortable stay. Seth truly is an amazing ambassador for hospitality. We hope you will choose to return soon.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Albany, New York, United States
Level Contributor
76 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
Reviewed May 31, 2013

First and foremost, this hotel has the most helpful staff! We had a complicated reservation, and the staff handled it cheerfully, and followed up to correct a glitch in the tax exempt paperwork after the fact.
My room was clean and comfortable, and I didn't hear any traffic noise from the nearby interstate. Since I'm a light sleeper that is often an issue.

Room Tip: My 4th floor room on the opposite side of the hotel from the highway didn't have any traffic noi...
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  • Stayed May 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Colin M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CharlotteGM, General Manager at Holiday Inn Express Hotel & Suites Watertown-Thousand Islands, responded to this review, June 5, 2013
Your review highlights one of our greatest assests...our front desk staff and their great hospitality skills. They are always welcoming, cheerful, helpful and go above and beyond. We are delighted that they were able to handle your reservation/tax exempt issues and make your stay an enjoyable and uncomplicated one! We look forward to having you back.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
New York, NY
Level Contributor
40 reviews
39 hotel reviews
common_n_hotel_reviews_1bd8 65 helpful votes
Reviewed May 28, 2013

My family of four stayed here one night for a family event. It is conveniently located off a main highway. Check-in and check out were very easy, and the front desk is friendly and helpful.

Rooms are very clean. Double-sized beds were also clean and comfortable. The only slight downside is the doors to the hallway are not well sound-proofed, so you could hear people walking by and/or doors closing.

The complimentary breakfast is just so-so, but then there are lots of fast-food places to grab something nearby.

Overall, for what we paid, this was all that we needed - clean, convenient and inexpensive.

  • Stayed May 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank ABCnyc
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CharlotteGM, General Manager at Holiday Inn Express Hotel & Suites Watertown-Thousand Islands, responded to this review, June 5, 2013
We appreciate your taking the time to write a review about your recent stay. Cleanliness, location and price are certainly extremely important and we are pleased that these three areas met your needs and expectations. We hope that you will choose to stay with us again while visiting the Watertown area!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Holiday Inn Express Hotel & Suites Watertown-Thousand Islands

Property: Holiday Inn Express Hotel & Suites Watertown-Thousand Islands
Address: 1290 Arsenal Street, Suite 1, Watertown, NY 13601-2294
Phone Number:
Location: United States > New York > Watertown
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Suites Swimming Pool Wheelchair access
Hotel Style:
#4 Family Hotel in Watertown
#4 Romantic Hotel in Watertown
#4 Business Hotel in Watertown
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — Holiday Inn Express Hotel & Suites Watertown-Thousand Islands 2.5*
Number of rooms: 115
Official Description (provided by the hotel):
The Holiday Inn Express Hotel & Suites - Watertown, New York is where great experiences begin at the gateway to the 1000 Islands. We are in the heart of the Watertown, NY shopping district and located near exit 45 just off of I-81. The area's finest attractions, including Boldt Castle, Sackets Harbor and the St. Lawrence River, many local businesses & Fort Drum are just minutes away. Our plaza includes Ruby Tuesdays, Starbucks, Buffalo Wild Wings, Ponderosa, Chipotle, Five Guys, Moe's, Cold Stone Creamery, Planet Fitness, Dollar General and a liquor store. Stay Smart with free wireless & wired high speed internet access, free local phone calls, High Def TV & a guest business center. Begin your day with our complimentary Express Start Breakfast that includes hot items daily including pancakes and as always our signature cinnamon rolls. If you're on the run, pre-order a breakfast-to-go bag. Our Smart Roast 100% Arabica coffee is available 24 hours in our Great Room. ... more   less 
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Also Known As:
Holiday Inn Express Hotel And Suites Watertown-Thousand Islands
Holiday Inn Express Hotel & Suites Watertown-1000 Islands
Holiday Inn Express Watertown
Holiday Inn Watertown
Watertown Holiday Inn

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