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Holiday Inn Express Hotel & Suites Watertown-Thousand Islands
Ranked #4 of 14 Hotels in Watertown
Certificate of Excellence
Canada
Level Contributor
210 reviews
49 hotel reviews
common_n_hotel_reviews_1bd8 62 helpful votes
“Great for Families”
4 of 5 bubbles Reviewed February 11, 2012

Very clean and bright. Rooms are quiet and well-maintained. The free breakfast is quite good, with something for everyone. Very convenient location; close to the mall, and walking distance to some decent restaurants. Most important, it has some of the friendliest hotel staff around. Great for our family when we visit Watertown.

  • Stayed February 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank unitedfarmers
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CharlotteGM, General Manager at Holiday Inn Express Hotel & Suites Watertown-Thousand Islands, responded to this review, February 13, 2012
Thank you for taking the time to share your experience. Our staff is truly dedicated and enjoy taking care of our guests. Your loyalty is our reward!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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393 reviews from our community

Traveler rating
    226
    130
    22
    10
    5
See reviews for
128
122
19
60
Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (86)
Date | Rating
  • English first
  • French first
  • German first
  • Portuguese first
  • Any
English first
Waterloo, Canada
Level Contributor
395 reviews
255 hotel reviews
common_n_hotel_reviews_1bd8 183 helpful votes
4 of 5 bubbles Reviewed February 9, 2012

What a great hotel. Beautifully designed rooms, hotel looks great inside and out, and the free breakfast trumps the competition (omlettes made to order). Reasonable price. 8/10

  • Stayed February 2012, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank bensagle
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Waterloo, Canada
Level Contributor
395 reviews
255 hotel reviews
common_n_hotel_reviews_1bd8 183 helpful votes
4 of 5 bubbles Reviewed February 8, 2012

Overall a fairly nice Holiday Inn, right off the I-81 and walking distance to a handful of restaurants. Only a few minor points to mention - free upgrade for PC platinum status forgotten, and a moldy banana in the breakfast area. Regardless, still a nice hotel. 7/10

Oh yes, the free soup. I didn't have any, but that is an unusual perk for a Holiday Inn Express. Good job!

  • Stayed February 2012, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank bensagle
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CharlotteGM, General Manager at Holiday Inn Express Hotel & Suites Watertown-Thousand Islands, responded to this review, February 9, 2012
Thank you for the kind remarks. We also appreciate your honest remarks about the two points that just were not up to our standards: 1. Yes, you most certainly should have received an upgrade and I apologize for that oversight. 2. There is no excuse for not making sure that the quality of our fruit put out for our guests to enjoy was not of the highest level - again an apology is offered and a guarantee that this has been addressed and should not happen again. We hope you will choose to return!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Rigby, Idaho
Level Contributor
295 reviews
279 hotel reviews
common_n_hotel_reviews_1bd8 140 helpful votes
4 of 5 bubbles Reviewed February 6, 2012

This was a short 2-night stay and the hotel was great. The staff was very friendly and welcoming. Being a new hotel, everything was immaculate and clean. Parking and access were very easy. HD TV in the room with many channels in HD. Bed was comfortable. Breakfast was good with quick service and a decent selection in the buffet. If I had to nit-pick, my only issues would be the lack of a stairway in the middle of the hotel (I felt silly taking the elevator from my 2nd floor room to breakfast), a few very minor random finishing details noticed in the bathroom (sloppy construction work), and the A/C didn't cool the room enough.

Stayed February 2012, traveled on business
Helpful?
Thank ajnuff
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Rochester, New York
Level Contributor
59 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
5 of 5 bubbles Reviewed January 24, 2012

We chose this hotel because of the amenities it offered for such a reasonable price! It has an indoor pool and exercise equipment, and offers a continental breakfast daily. Staff was courteous and attentive, and the rooms were clean. We would definitely recommend this hotel to other visitors.

  • Stayed June 2011, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Evelyn J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Winston Salem, North Carolina
Level Contributor
332 reviews
242 hotel reviews
common_n_hotel_reviews_1bd8 169 helpful votes
4 of 5 bubbles Reviewed January 22, 2012

As compared with other properties in Watertown this is a good property, however if compared with HGI’s elsewhere it’s subpar. HGI’s are one of my favorite properties, but as mentioned elsewhere this one falls short. Don’t get me wrong, even a subpar HGI is better than MOST other properties, however for what I was charged for this room, I expected more.

The evolution bed was good, with excellent feather pillows. There was light traffic noise from the road, but was not intrusive for the most part.

I give this property an 85/100 overall and a 70/100 for value.

  • Stayed January 2012, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank YepBeenThere
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Carp
Level Contributor
6 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
5 of 5 bubbles Reviewed January 16, 2012

Due to a snowstorm we had to stop in Watertown because I 81 was closed to Syracuse.From the moment we walked through the front doors we were greeted by smiling ,pleasant front desk receptionists.Once checked in we were told that there was free soup in the dining area.Our room was spacious, clean and the bed was so comfortable. The next morning we had a delicious breakfast.As we were getting up from our table the waiter went and got us a bag with water,fruit and granola bars for our trip.We were so impressed with this hotel that will we will make a point of staying there again.

  • Stayed January 2012, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Anne24
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Holiday Inn Express Hotel & Suites Watertown-Thousand Islands

Property: Holiday Inn Express Hotel & Suites Watertown-Thousand Islands
Address: 1290 Arsenal Street, Suite 1, Watertown, NY 13601-2294
Phone Number:
Location: United States > New York > Watertown
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Suites Swimming Pool Wheelchair access
Hotel Style:
#4 Romantic Hotel in Watertown
#4 Business Hotel in Watertown
#4 Family Hotel in Watertown
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — Holiday Inn Express Hotel & Suites Watertown-Thousand Islands 2.5*
Number of rooms: 115
Official Description (provided by the hotel):
The Holiday Inn Express Hotel & Suites - Watertown, New York is where great experiences begin at the gateway to the 1000 Islands. We are in the heart of the Watertown, NY shopping district and located near exit 45 just off of I-81. The area's finest attractions, including Boldt Castle, Sackets Harbor and the St. Lawrence River, many local businesses & Fort Drum are just minutes away. Our plaza includes Ruby Tuesdays, Starbucks, Buffalo Wild Wings, Ponderosa, Chipotle, Five Guys, Moe's, Cold Stone Creamery, Planet Fitness, Dollar General and a liquor store. Stay Smart with free wireless & wired high speed internet access, free local phone calls, High Def TV & a guest business center. Begin your day with our complimentary Express Start Breakfast that includes hot items daily including pancakes and as always our signature cinnamon rolls. If you're on the run, pre-order a breakfast-to-go bag. Our Smart Roast 100% Arabica coffee is available 24 hours in our Great Room. ... more   less 
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Also Known As:
Holiday Inn Express Hotel And Suites Watertown-Thousand Islands
Holiday Inn Express Hotel & Suites Watertown-1000 Islands
Holiday Inn Express Watertown
Holiday Inn Watertown
Watertown Holiday Inn

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