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“Great stay at Watertown hotel”

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Hilton Garden Inn Watertown/Thousand Islands
Ranked #1 of 14 Hotels in Watertown
Certificate of Excellence
Canada
Level Contributor
11 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
“Great stay at Watertown hotel”
Reviewed August 29, 2014

Room was clean and spacious, staff was extremely friendly... breakfast setup was great, although service seemed to be a little slower on the second day, the breakfast was hot, made to order and delicious! Definitely recommended stay if you have a reason to stay in Watertown, or if you are just looking for a getaway with the nice whirlpool in the rooms...

Room Tip: no great view on either side... strip mall on one side, highway on the other...
See more room tips
  • Stayed August 2014, traveled as a couple
    • Value
    • Sleep Quality
    • Service
Helpful?
Thank sjh4255
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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783 reviews from our community

Traveler rating
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (83)
Date | Rating
  • Dutch first
  • English first
  • French first
  • German first
  • Any
English first
Glastonbury, United States
Level Contributor
12 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed August 28, 2014 via mobile

I've stayed here a couple times for business. It's clean and and check in is sufficient. They had the waters for me in the room which is a nice perk for being a diamond member. The fitness center is adequate with a couple treadmills, a bike and elliptical. I was glad they had free weights as well. Restaurant had a decent menu and wait staff very friendly. There are also quite a few chain restaurants nearby and some within walking distance.

Stayed August 2014, traveled with friends
Helpful?
Thank Arlene J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Toronto
Level Contributor
13 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
Reviewed August 27, 2014 via mobile

We stayed at the Hilton the night of August 7th. It is a very beautiful hotel that is impeccably clean and has great service.
The rooms were clean and comfortable. We loved the queen sized adjustable beds. Our only complaint would be the pillows, they were very soft and you sunk right into them.
Our kids swam in the pool, they said it was very clean and warm. Their only complaint was that it was very small. I accidentally forgot ny jacket in the closet when we left to go home. Staff at the Hilton contacted me right away and shipped it to Canada for me. We would definitely stay here again. Thanks Hilton!

Stayed August 2014, traveled with family
Helpful?
Thank aharley4me
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bradford county, PA
Level Contributor
9 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed August 27, 2014

I was so impressed with this hotel that I had to write a review. My only complaints first: no free breakfast and the thermostat in our room did not work properly. I woke up several times sweating and kept turning the AC lower but it didn't make a difference and it was too late to call a repairman. Otherwise, the bed was very comfortable, the entire hotel was very clean with a very modern appearance, and the wifi worked well. Mini fridge, microwave and a Keurig cup coffeemaker in the room! My favorite part of the stay was actually the shower...very spacious, massaging shower head, rugged glass doors, perfect water temp. Would definitely stay here again!

  • Stayed August 2014, traveled as a couple
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Travel74crazy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Trenton, Ontario
2 reviews
Reviewed August 26, 2014

My husband and I stayed at this hotel for our wedding anniversary, plus it was close to the shopping in Watertown. The experience was good, food excellent, both breakfast and dinner. The hotel was clean and polished. The staff all friendly, clean and experienced. Can't say enough good things about the Hilton. Being an experienced shopper in Watertown, I have stayed in pretty much all the hotels in the area. This was a little bit more pricey, but worth every penny. We will definitely go back in the near future.

  • Stayed August 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Garden Inn

Helpful?
Thank Janet O
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
peterborough
Level Contributor
17 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
Reviewed August 26, 2014

Nice hotel reasonable price. Rooms are quite nice. Food is good, the staff treated us well. The hotel is close to shopping and many restaurants. We enjoyed our stay here. Would say it is worth staying at for a night or two. You can get a great variety of room to suit everyone.

Room Tip: All rooms are ok
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  • Stayed August 2014, traveled as a couple
    • Value
    • Rooms
    • Service
Helpful?
Thank lakerdadPeterborough
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Buffalo, United States
1 review
Reviewed August 24, 2014

For the price we expected a bit more luxury than this particular hotel afforded. The beds were uncomfortable and left us all with back aches the next morning and I'm still recovering from it 3 days later. Also disappointing was the lack of proper maintenance of the toilet, I was waiting for the handle to fall off in my hand every time I flushed. The towels and cloths were so rough that it felt like we were drying ourselves with sandpaper. We added on breakfast the next morning and it was undoubtedly the best part of our stay. The service was impeccable and the food was surprisingly delicious. We checked out knowing we could have gotten a better value else where, and next time we are in the area we definitely will not go back to this hotel.

  • Stayed August 2014, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Garden Inn

Helpful?
Thank Tammie P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Hilton Garden Inn Watertown/Thousand Islands

Property: Hilton Garden Inn Watertown/Thousand Islands
Address: 1290 Arsenal Street, Suite 8, Watertown, NY 13601-2294
Phone Number:
Location: United States > New York > Watertown
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #1 of 14 Hotels in Watertown
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Hilton Garden Inn Watertown/Thousand Islands 3*
Number of rooms: 136
Official Description (provided by the hotel):
Welcome to the Hilton Garden Inn Watertown / Thousand Islands Hotel, located in the heart of Watertown and minutes from Watertown International Airport (ART). Access attractions from our contemporary hotel like the Antique Boat Museum in Clayton, historic Sackets Harbor and Tibbett’s Point Lighthouse in Cape Vincent. Expect friendly service from multilingual staff at our warm and inviting hotel in Watertown, ideal for the business and leisure traveler. Hold business conventions at our impressive Watertown hotel with 6,350 sq. ft. of conference space, four meeting rooms and elegant 4,300 sq. ft. ballroom, ideal for weddings. Do business from our complimentary 24-hour Business Center with WiFi, secure remote printing from guest rooms and a photocopying service. Relax in our spacious guest rooms featuring complimentary WiFi, 37-inch flat screen TV, comfortable self adjusting Garden Sleep System®bed, refrigerator, microwave and coffee maker and a generous work area. Accessible rooms and soothing Whirlpool rooms with spa tub built for two are also available. Enjoy a daily cooked-to-order breakfast in our Great American Grill® also offering lunch and dinner. Our 24-hour Pavilion Pantry® stocks a wide range of sundries and ready to cook meals. Keep fit in our complimentary fitness center and unwind in our indoor heated pool and Jacuzzi. Stay active in the comfort of your room with an exercise kit available from the front desk. ... more   less 
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