We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
The latest reviews. The lowest prices. The perfect place to shop for hotels.

“Very Clean&New” 5 of 5 bubbles
Review of Hilton Garden Inn Watertown/Thousand Islands

Best prices for -
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 3 more sites!
Hilton Garden Inn Watertown/Thousand Islands
Ranked #1 of 14 Hotels in Watertown
Certificate of Excellence
Ontario Canada
Level Contributor
7 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
“Very Clean&New”
5 of 5 bubbles Reviewed February 27, 2013

We have stayed At least 6or 7 times the rooms are always spotless &staff very accomadating ,breakfast ok but nothing special for the cost We like the convenience for shopping we will be sure to go back.

Room Tip: Do not stay on 2nd. floor near AC very noisy
See more room tips
  • Stayed February 2013, traveled as a couple
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank sunny013
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Write a Review

740 reviews from our community

Traveler rating
    528
    143
    49
    13
    7
See reviews for
209
260
29
174
Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (80)
Date | Rating
  • Dutch first
  • English first
  • French first
  • German first
  • Any
English first
Ithaca, New York
Level Contributor
5 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 bubbles Reviewed February 25, 2013

The hotel is new and full of amenities and comfortable. We did not use the hotel pool, or the restaurant. The only minor issue we had was a leaky sink drain in the bathroom that leaked onto the floor. I'm sure that was an easy fix once brought to the hotel's attention. The hotel is very conveniently located to I81.

  • Stayed July 2012, traveled as a couple
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Zach T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kingston, Canada
2 reviews
4 of 5 bubbles Reviewed February 24, 2013

The Hilton Garden Inn is a great place to stay every thing was great clean and tidy. The only thing I wasn't impressed with was the breakfast it was expensive and not very good....But other than that every thing else was great The staff were excellant and friendly...the pool and hot tub were clean and great....

Room Tip: I can't walk very far so they gave us a room by the side door which was great!
See more room tips
  • Stayed February 2013, traveled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank CoachHomer
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jody P, Manager at Hilton Garden Inn Watertown/Thousand Islands, responded to this review, February 26, 2013
My name is Matthew Hudson, Executive Chef here at the Hilton Garden Inn Watertown/Thousand Islands. On behalf of everyone here at HGI Watertown/Thousand Islands, I would like to extend a big thank you for your feedback about your stay at our hotel. We value your opinion and are sad to hear that your experience with our breakfast did not live up to your standards. I would love to hear more about it. If by chance you could spare a few more moments of your time, please reach out to me whichever way is most convenient for you. By phone at (315) 788-1234 ext:689 or by email at hudsonm621@hotmail.com. Thank you again for your feedback, we always looking for ways to improve.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Brampton, Ontario
Level Contributor
17 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 bubbles Reviewed February 21, 2013

All around a great place to stay. Clean, excellent upkeep, plenty of amenities. Nothing bad to say about this place. Why can't all hotels be as good as this Hilton? Would definitely stay here again if I was in the area.

  • Stayed February 2013, traveled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank StuGautz
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ottawa, Canada
1 review
4 of 5 bubbles Reviewed February 11, 2013

Welcoming environment and a staff to match . The best food or breakfast of the hotels in the area. Enjoyed our weekend as we mingled with a load of the most polite and engaging Marines on Superbowl weekend. Despite the poor gang being stranded their, the hotel went out of their way to make sure all guests felt at home. No surprises there.

  • Stayed February 2013, traveled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Graham M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jacksonville, North Carolina
Level Contributor
18 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
5 of 5 bubbles Reviewed February 6, 2013

My husband was one of the Marines that was 'stranded' at the hotel over last weekend on their way to deploy overseas.
During this unanticipated delay the Marines were treated so kindly and with great love as the hotel provided food and beverage and use of the conference room for the Superbowl. They were also great with information to do in town and good places to eat. THANK YOU HILTON! You've made a difficult situation much better!!

  • Stayed February 2013
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank msjnx
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ottawa, Canada
Level Contributor
9 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 bubbles Reviewed February 1, 2013

If in Watertown this is the hotel to stay at and do indeed take in the Wine and Dine Weekend. The room was very clean and bed comfortable only complaint was there was no door at bedroom entrance which made it akward if other spouse went to bed early while other is watching t.v. or playing a few tunes on the guitar with a light on made for rather noisy experience for the one in bed. Restaurant also needs to build a wall between the lobby and Reasturant as a cold draft enters the restuarant while your eating everytime door opens to the lobby. Staff at restaurant and at registration were very friendly including the cleaning staff. Facilities were clean and location is great close to the Discount liquor store if needed and shopping and the highway Interstate 81. Intend to return and stay at this hotel next Wine and Dine event. Keep up the good work Hilton Garden Inn at Watertown USA.

Brian & Yvette McGirr (Ottawa) P.S. Robert Raby beat me at Hearts because he was lucky!!!

Brian & Yvette McGirr

  • Stayed January 2013, traveled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank bytmcgirr
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hotels you might also like...
Travelers also viewed these Watertown hotels
0.3 mi away
Hampton Inn Watertown
Hampton Inn Watertown
#2 of 14 in Watertown
4.5 of 5 bubbles 640 reviews
0.1 mi away
Holiday Inn Express Hotel & Suites Watertown-Thousand Islands
0.4 mi away
Comfort Inn & Suites
Comfort Inn & Suites
#5 of 14 in Watertown
4.5 of 5 bubbles 311 reviews
Show Prices
Show Prices
Show Prices
0.4 mi away
Fairfield Inn & Suites Watertown Thousand Islands
1.8 mi away
BEST WESTERN Watertown Fort Drum
0.5 mi away
Ramada Watertown
Ramada Watertown
#7 of 14 in Watertown
3.5 of 5 bubbles 888 reviews
Show Prices
Show Prices
Show Prices

Been to Hilton Garden Inn Watertown/Thousand Islands? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Hilton Garden Inn Watertown/Thousand Islands

Property: Hilton Garden Inn Watertown/Thousand Islands
Address: 1290 Arsenal Street, Suite 8, Watertown, NY 13601-2294
Phone Number:
Location: United States > New York > Watertown
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #1 of 14 Hotels in Watertown
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Hilton Garden Inn Watertown/Thousand Islands 3*
Number of rooms: 136
Official Description (provided by the hotel):
Welcome to the Hilton Garden Inn Watertown / Thousand Islands Hotel, located in the heart of Watertown and minutes from Watertown International Airport (ART). Access attractions from our contemporary hotel like the Antique Boat Museum in Clayton, historic Sackets Harbor and Tibbett’s Point Lighthouse in Cape Vincent. Expect friendly service from multilingual staff at our warm and inviting hotel in Watertown, ideal for the business and leisure traveler. Hold business conventions at our impressive Watertown hotel with 6,350 sq. ft. of conference space, four meeting rooms and elegant 4,300 sq. ft. ballroom, ideal for weddings. Do business from our complimentary 24-hour Business Center with WiFi, secure remote printing from guest rooms and a photocopying service. Relax in our spacious guest rooms featuring complimentary WiFi, 37-inch flat screen TV, comfortable self adjusting Garden Sleep System®bed, refrigerator, microwave and coffee maker and a generous work area. Accessible rooms and soothing Whirlpool rooms with spa tub built for two are also available. Enjoy a daily cooked-to-order breakfast in our Great American Grill® also offering lunch and dinner. Our 24-hour Pavilion Pantry® stocks a wide range of sundries and ready to cook meals. Keep fit in our complimentary fitness center and unwind in our indoor heated pool and Jacuzzi. Stay active in the comfort of your room with an exercise kit available from the front desk. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Hilton Hotels Direct, Travelocity, Priceline and Hotels.com so you can book your Hilton Garden Inn Watertown/Thousand Islands reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing