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“Wonderful Stay!”

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Hilton Garden Inn Watertown/Thousand Islands
Ranked #1 of 14 Hotels in Watertown
Certificate of Excellence
2 reviews
“Wonderful Stay!”
5 of 5 bubbles Reviewed November 19, 2012 via mobile

I came to this hotel for a mini getaway with a friend and we had the best time. Everyone was so friendly. It was such a relaxing, stress - free weekend. Thank you all so much for making it such a wonderful stay.

  • Stayed November 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Smarie24
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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755 reviews from our community

Traveler rating
    538
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    7
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (81)
Date | Rating
  • Dutch first
  • English first
  • French first
  • German first
  • Any
English first
Wade, North Carolina
Level Contributor
97 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
5 of 5 bubbles Reviewed November 18, 2012

Even though I stayed only one night, I was very happy with the room. The bed is comfortable, the rooms are clean, and the staff is awesome. Breakfasts are included but we left at 2:30 am and as we checked out, the clerk gave us a breakfast bag. Very nice. The hotel is conveniently located near several restaurants, stores and the base. I look forward to the next stay.

Stayed November 2012
Helpful?
Thank RJ_Zee74
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Arlington, Virginia
Level Contributor
35 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
5 of 5 bubbles Reviewed November 14, 2012

This is an excellent hotel and the staff (Especially Shannon) are very professional and will go the extra mile for you comfort. I recommend trying to stay on the odd side (I was in room 325). The rooms are very quiet and brand new. The beds are extremely comfortable and have the adjustable knobs for added comfort.

Room Tip: As I have already stated the rooms on the odd side are very quiet and comfortable. The breakfast is...
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  • Stayed November 2012, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank terrenceanthony
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ottawa, Canada
Level Contributor
61 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 44 helpful votes
3 of 5 bubbles Reviewed November 13, 2012

This new hotel is conveniently located off the I-81 highway. Unfortunately, half the rooms have a view of the highway. The other half overlook a parking lot so there is no nice view from here. A couple of restaurants are within walking distance and the mall is only five minutes away by car so the location is good for those there to shop.

The rooms are well furnished and have up-to-date decor with a white duvet and dark browns. The bed was comfortable and was supposed to be adjustable however we couldn't work out how to adjust it or the feature was broken. I noticed that there was mold in the shower corners and a strip of wallpaper was missing near the floor. Note that the rooms do not have baths, only showers.

The hotel has a small indoor pool and gym, which we didn't use as it always looked crowded with only a few people in it.

We enjoyed the full breakfast at the hotel's dining room, which offered a number of standard items and made-to-order omelettes and crepes.

There are two outdoor areas for eating which would be nice in warm weather.

The staff were friendly.

Room Tip: The East side doesn't look onto the interstate 81 like the West side does. Get an odd-number roo...
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  • Stayed November 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank KikouOttawa_Canada
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ontario
Level Contributor
48 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 62 helpful votes
3 of 5 bubbles Reviewed November 4, 2012

Stayed here for first time this past weekend. A little disappointed with the value for the money: all the other hotels in Watertown include breakfast with rate. This one does not--the hotel offers only a breakfast buffet totalling $24.00 for two before tip; you have no other option for breakfast unless you leave the hotel. Bed was nice but the adjustable idea seems a little gimmicky. Room was clean except that garbage had not been emptied in main room before we arrived; makes you wonder what else was missed. Our 4th floor room faced the interstate and we sure knew that during the nite (very noisy from traffic); also I could hear woman laughing and other noises (room was not as soundproof in my experience as another poster indicated).
Also we had booked Fri/Sat nite and then Thurs nite. Arriving Thurs nite I informed hotel clerk we wanted to stay in same room but would not be staying Sat nite. He told us to come back in am to reprogram key card. I again told the desk clerk we would not be needing the Sat nite reserv. When I checked out Sat am, very glad I went to desk and did not just leave (reservation had NOT been cancelled and we would have been charged for it).Summary: we will stay at different hotel next time.

Room Tip: Ask for a room that DOES NOT face the interstate.
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  • Stayed November 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Donna P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jody P, General Manager at Hilton Garden Inn Watertown/Thousand Islands, responded to this review, November 7, 2012
Thank you for your review of your recent stay at our hotel. We always appreciate hearing from our guests - including items of opportunity. I understand that noise from nearby traffic and neighboring guests was an issue during your stay; I apologize that you're comfort was interrupted and I have shared your review with our team to see what can be done to prevent similar issues in the future. Please accept our apology for the confusion with your room reservation, we are glad an issue was avoided there and we will be more careful when making changes in the future. Breakfast at many express hotels would be indeed free in several hotels in the region, however we are focussed service hotel offering a wide range of breakfast, lunch and dinner daily and it's fresh. Our buffet offers eggs made to order, bacon, sausage, pancakes, waffles and so much more. I do hope the next time you return to the area you consider staying with us again so we can show you the quality service and stay you deserve.
I know my front desk manager Jennifer has been in contact with you to see what we can do to make your next stay a more memorable and successful event.
Kindest Regards,
Jody Pettit
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Kingston, NY
Level Contributor
91 reviews
56 hotel reviews
common_n_hotel_reviews_1bd8 74 helpful votes
5 of 5 bubbles Reviewed November 3, 2012

Although spontaneously scheduled while en route to Alexandra Bay, we were welcomed at the Hilton Garden Inn as though they had been eagerly anticipating our arrival for weeks! The desk staff was enthusuastic, efficient and determined to please. The hotel is new and convenient to Route 81, shopping and restaurants. Our 4th floor room was spacious and well appointed. It was a comfortable night's sleep and we even had a few minutes to take advantage of the pool and fitness center. Unmotivated to get back in the car to run to a chain restaurant, we had dinner at the lobby Grill. It turned out to be a good choice. The food was above average and the server, while in need of a little more refinement, was always pleasant and got the job done. I would surely choose this property again if we return to the Thousand Island area. And if you're heading this way, be certain to include Boldt Castle on your itinerary.

  • Stayed July 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank upthehudson
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kingston, Canada
Level Contributor
29 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
5 of 5 bubbles Reviewed October 29, 2012

The choices in Watertown use to be pretty limited and well worn. However the Hilton Garden Inn has Set a new standard in this small town. The beds are great and adjustable and the linen even smells clean! The overall cleanliness was exceptional in the room, the bathroom, and throughout the hotel. Friendly, helpful and good humoured staff that really know how to welcome customers. 5 min walking to several good family oriented restaurants or 5 min car ride to many more places to eat. It is hard to find something wrong with a hotel that has cookies waiting or you in the lobby!

Room Tip: Although a very quiet hotel overall, ask for a room that faces the parking lot as opposed to he high...
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  • Stayed October 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Leviathan_slayer
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Hilton Garden Inn Watertown/Thousand Islands

Property: Hilton Garden Inn Watertown/Thousand Islands
Address: 1290 Arsenal Street, Suite 8, Watertown, NY 13601-2294
Phone Number:
Location: United States > New York > Watertown
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #1 of 14 Hotels in Watertown
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Hilton Garden Inn Watertown/Thousand Islands 3*
Number of rooms: 136
Official Description (provided by the hotel):
Welcome to the Hilton Garden Inn Watertown / Thousand Islands Hotel, located in the heart of Watertown and minutes from Watertown International Airport (ART). Access attractions from our contemporary hotel like the Antique Boat Museum in Clayton, historic Sackets Harbor and Tibbett’s Point Lighthouse in Cape Vincent. Expect friendly service from multilingual staff at our warm and inviting hotel in Watertown, ideal for the business and leisure traveler. Hold business conventions at our impressive Watertown hotel with 6,350 sq. ft. of conference space, four meeting rooms and elegant 4,300 sq. ft. ballroom, ideal for weddings. Do business from our complimentary 24-hour Business Center with WiFi, secure remote printing from guest rooms and a photocopying service. Relax in our spacious guest rooms featuring complimentary WiFi, 37-inch flat screen TV, comfortable self adjusting Garden Sleep System®bed, refrigerator, microwave and coffee maker and a generous work area. Accessible rooms and soothing Whirlpool rooms with spa tub built for two are also available. Enjoy a daily cooked-to-order breakfast in our Great American Grill® also offering lunch and dinner. Our 24-hour Pavilion Pantry® stocks a wide range of sundries and ready to cook meals. Keep fit in our complimentary fitness center and unwind in our indoor heated pool and Jacuzzi. Stay active in the comfort of your room with an exercise kit available from the front desk. ... more   less 
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