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“Excellent Stay”

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Best Western Watertown Fort Drum
Ranked #6 of 14 Hotels in Watertown
Reviewed January 16, 2014

Decided to shop in Watertown on weekend. This hotel is in a central location with excellent service, large rooms and friendly staff. A buffet breakfast is included in the price and there is lots of free parking. The rooms are large with a large, flat screen TV.

  • Stayed: January 2014, traveled solo
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Review collected in partnership with Best Western
Thank Rustmeister
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
jerimcgm, General Manager at Best Western Watertown Fort Drum, responded to this reviewResponded January 20, 2014

Thank you for the "excellent" review of your recent stay with us. We pride ourselves on our staff and customer service so it is nice to hear that they took good care of you. I am also glad that you were able to enjoy some of the amenities that we offer including the 42" TVs. Be sure to take advantage of our complimentary DVD library on your next visit. We look forward to seeing you on your next trip to the States.

Jeri Fedora
General Manager

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525 - 531 of 789 reviews

Reviewed January 14, 2014

I thought I was going to dislike being downtown but it's nice and gives you a good excuse to check it out. There are some great little shops that we checked out before we went to the usual mall and box stores. There is a restaurant and bar on the main level of the hotel that is separate from the hotel but attached. We ended the day with a drink in the bar where we listened to some very nice live entertainment. Our drinks were complimentary due to a coupon given to us at check in so that was nice.
The breakfast room was terrible. It was in a very stark ugly room with no atmosphere. It just felt like they find a place to set up some tables and food and then send you there. Usually a hotel will have a dining area with nice tables and a tv to watch. We ate on 8ft tables that are more likely to be seen in a school cafeteria. THe hot breakfast was COLD and disgusting so that wasn't an option. My daughter made a waffle which was fine and I just had toast since I couldn't eat the eggs, sausage and home fries. Overall our one night stay was enjoyable but it ended on a negative note due to the less than satisfactory breakfast.

  • Stayed: January 2014, traveled with family
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Thank wheatcityslicker
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
jerimcgm, General Manager at Best Western Watertown Fort Drum, responded to this reviewResponded January 20, 2014

Thank you for your recent review of our property. I am glad that you were pleasantly surprised with how much our downtown area has to offer. I apologize for the lack of atmosphere at breakfast. Our main dining room received some water damage recently and is in the process of being remodeled. During this time we are using one of our smaller meeting rooms. While this is not ideal it does allow us to continue to offer our guests a complimentary buffet. We are working hard to complete the necessary renovations as quickly as possible so that we can better accommodate our guests at breakfast. We look forward to having you as our guest on a future visit and hope you will share your thoughts on our renovated breakfast room.

Jeri Fedora
General Manager

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Reviewed January 10, 2014 via mobile

I was extremely pleased with the way the hotel staff made us feel right at home. We had 2 connecting suites and our family of 8 and 3 small dogs were comfortable. We also experienced a problem with the heat however when we brought it to the attention of the staff they did everything to make it better. Two employees Kayla & Allison made our stay extra special by going above and beyond to make us feel special. We will defiantly stay here again.

Stayed: December 2013, traveled with family
Thank ChrisAlex76116
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
jerimcgm, General Manager at Best Western Watertown Fort Drum, responded to this reviewResponded January 20, 2014

Thank you for taking the time to share your experience at our property. I am glad that our staff made you feel at home and took good care of you during your stay with us. I know that this was a very special time for you and am happy that we were able to help keep things running smoothly. We look forward to having you as our guests again soon.

Jeri Fedora
General Manager

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Reviewed January 6, 2014

When we arrived, the heater in our room wasn't working. The young lady at the reception desk was quick to determine the problem and moved us to a room across the hall. She was very friendly and helpful. The room was very nice and comfortable. There were many choices for breakfast and was well laid out. The food was excellent and was included in the price. The location is convenient for accessing the surrounding area. It was a good value for the cost.

  • Stayed: January 2014, traveled as a couple
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Review collected in partnership with Best Western
Thank James C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
jerimcgm, General Manager at Best Western Watertown Fort Drum, responded to this reviewResponded January 20, 2014

Thank you for taking the time to tell us about your stay. I am glad that you found your room comfortable and enjoyed our complimentary breakfast buffet. I am sorry that you had a problem with your heater but am glad to hear that our staff was quick to react and took good care of you during your stay. We hope to see you on a future visit to our area.

Jeri Fedora
General Manager

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Reviewed December 30, 2013

This was my second time staying at the Best Western Carriage House Inn in Watertown, NY. The staff is friendly and professional. There is ample free parking (back of the hotel). The rooms are a little on the smaller side but they are very clean and the beds are comfortable. We had special requests, the second time, for my son's birthday, and the staff was very accommodating. The only issues we had are that the mini fridge stopped working during the middle of the night and the pool was on the colder end of the spectrum. Aside from that, we were extremely pleased with the price, facilities, great breakfast and staff. I would stay here again!

  • Stayed: December 2013, traveled with family
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Review collected in partnership with Best Western
Thank Mary A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
jerimcgm, General Manager at Best Western Watertown Fort Drum, responded to this reviewResponded January 20, 2014

Thank you for writing a review about your stay with us. It is always nice to hear good things about our staff. I am glad that they took care of you during your stay. I apologize that there were a couple of hiccups during your stay but am glad that even with this you were extremely pleased with your stay. We look forward to seeing you on your next trip down to Watertown. If I can be of any assistance with a future reservation please let me know.

Jeri Fedora
General Manager

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Reviewed December 30, 2013

Staff were very friendly, accomodations were clean and well maintained, breakfast was great, pool nice and warm. a good experience overall. bathroom could use an update as it was dated and small. good value for money

  • Stayed: December 2013, traveled with family
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Review collected in partnership with Best Western
Thank Irene D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
jerimcgm, General Manager at Best Western Watertown Fort Drum, responded to this reviewResponded January 20, 2014

Thank you for taking the time to write a review about your stay with us. I am glad that you found our staff friendly and our hotel clean. We are currently finalizing renovation plans for our guest bathrooms and hope to have these completed before summer. While we can not make the bathrooms any larger, we are doing what we can to make them more functional for our guests. We look forward to seeing you on your next visit to Watertown.

Jeri Fedora
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed December 16, 2013

No heat in area with extreme cold. No, heat so hotel does not do a heater check during extreme cold weather condition????!!! Like the hotel in the past not now really think when you book at this hotel.

  • Stayed: December 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
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Review collected in partnership with Best Western
Thank Timothy H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
jerimcgm, General Manager at Best Western Watertown Fort Drum, responded to this reviewResponded January 7, 2014

Thank you for writing a review about your stay with us. I apologize for the unforeseen problems we had with our heat. Being an older hotel we run off of a boiler system and our pump went up in the middle of the night. We did everything in our power with the help of our HVAC company to get the system back up as quickly as possible. I understand tat this made your stay with us unpleasant but hope you will still consider us for a future stay ad the opportunity to improve your view of our property. Please let me know if I ca be of any further assistance.

Jeri Fedora
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Best Western Watertown Fort Drum

Address: 300 Washington St, Watertown, NY 13601-3734 (Formerly Best Western Carriage House Inn)
Phone Number:
Location: United States > New York > Watertown
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#6 Business Hotel in Watertown
Price Range: $61 - $117 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Best Western Watertown Fort Drum 2.5*
Number of rooms: 160
Reservation Options:
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Also Known As:
Best Western Carriage House Hotel Watertown
Best Western Carriage Hotel
Best Western Watertown
Watertown Best Western

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