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Best Western Watertown Fort Drum
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Reviews (806)
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Reviewed May 8, 2013

I stayed at the best western over a 10 week period. I found the hotel to be very accommodating and the staff to be very helpful. The in house bar and restaurant are quite good. During my stays they often upgraded me if better rooms were available. there is coffee and cookies available
in the evening, and coffee in the morning as well. From what i could see they can accommodate any size group or party that you may require. There are any number of business travelers as well as vacationers that utilize the facility. I believe part of the hotel is pet friendly as well.
There is also a free breakfast available which has a good sized variety breakfast foods both hot and cold. i would recommend this hotel to anyone traveling in the area.

  • Stayed: June 2012, traveled on business
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Thank gmp50
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
jerimcgm, General Manager at Best Western Watertown Fort Drum, responded to this reviewResponded May 12, 2013

Thank you for the wonderful review about our property. I am so pleased that our staff took care of you with room upgrades not to mention the fabulous cookies they bake. We enjoy thanking our regular guests for their business with these little touches. Thank you for sharing all that we have to offer with Trip Advisor readers. We look forward to seeing you on future business trips to Watertown.

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Reviewed May 1, 2013

good value. rooms were clean and beds were comfortable. complimentary breakfast was good. great location as the family we were visiting were only 2 miles away. the only odd thing was light switch for bathroom was actually outside bathroom.

  • Stayed: April 2013, traveled with family
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Review collected in partnership with Best Western
1  Thank Mary E
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
jerimcgm, General Manager at Best Western Watertown Fort Drum, responded to this reviewResponded May 12, 2013

Thank you for sharing your comments about your recent stay with us. I am glad that you found the accommodations clean and comfortable. We look forward to seeing you on your next family visit.

Jeri McInnis
General Manager

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Reviewed April 28, 2013

The hotel is due for redecorating and fortunately, is undergoing renovations, beginning on the top floors. The bathrooms which are very very small will be improved later in the year...not sure how you make them larger??

In our room, 143, the beds were only okay and a little saggy. The shower head wasn't functioning at full capacity, but we managed.

There was a refrigerator, microwave and coffee maker in the room, though we did not use any over our weekend stay. Coffee is provided in the lobby and at the complimentary breakfast. The breakfast was typical, but not impressive; with many starches and carbs. There was fresh fruit.

The location is excellent if you want to be in downtown Watertown. It is walking distance to local points of interest, including the beautiful Flower Memorial Library.

I will stay here again and look forward to the renovations. The staff was as nice as you would ever expect - kudos to all friendly faces.

  • Stayed: April 2013, traveled with family
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1  Thank lizcoughlin
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
jerimcgm, General Manager at Best Western Watertown Fort Drum, responded to this reviewResponded May 12, 2013

Thank you for taking the time to write a review about your recent stay with us, Unfortunately you are correct, we can't really make the bathrooms larger. What we are hoping to do is update them and make them a little more functional. I am having my staff change both the mattress and shower head in room 143. Thank you for bringing these items to my attention. I am glad that our friendly staff took good care of you and would like to hear any suggestions you might have on different items for our breakfast buffet. We look forward to seeing you in your next trip to Watertown.

Jeri McInnis
General Manager

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Reviewed April 28, 2013

We always stay at this hotel when we go to Watertown,The staff are always more than happy to see to all your needs. Our special people there are Chris and Kathy they make you feel like it was home.They truly do a wonderful job, they are always pleasant and have a smile on their face, We always enjoy the breakfast there, it does us for the day, We make use of the pool and sauna. We always tell our friends to stay there.We will return soon and can hardley wait to see the new renovated rooms. All their staff do a great job.
Thanks always Bob and Marg

  • Stayed: April 2013, traveled with family
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1  Thank Margaret P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
jerimcgm, General Manager at Best Western Watertown Fort Drum, responded to this reviewResponded May 12, 2013

Thank you Bob and Marg for your great review of our property. I am so pleased that our staff takes such good care of you and that you take advantage of all of the amenities that we offer. Thank you for sharing your experiences and for recommending us to your friends. We look forward to seeing you on your next trip to Watertown.

Jeri McInnis
General Manager

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Reviewed April 18, 2013

  • Stayed: April 2013, traveled with family
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Review collected in partnership with Best Western
This review is the subjective opinion of an individual traveler and not of TripAdvisor LLC nor of its partners.
jerimcgm, General Manager at Best Western Watertown Fort Drum, responded to this reviewResponded April 22, 2013

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC nor of its partners.
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