If it wasn't for 2 front desk staff at the Best Western, Watertown, NY we would not have spent our two nights at this hotel, and are strongly considering staying elsewhere in the future.
We are aware, at times we will occasionally run into a hotel, that is somewhat dated, and as somebody who too is in the food and hospitality business, mistakes can happen.Having said that cleanliness, leaves very little room for compromise.
We were given a room on the third floor. Upon entry we were greeted with a window that had been repaired with several pieces of duct tape. The floor had an old sock and garbage beside the dresser, it didn't appear to have been vacuumed. The beds looked sloppy as the bed skirts were almost a third of the way down the box spring. We called the front desk and talked to a young man who informed us there were no other rooms available. My husband went to the desk to check cancel our reservation.,
Allison, on the front desk went over and above to correct this issue, and is highly commended. She brought the room to the attention of housekeeping staff, and upgraded our room along with a $50 gift card.
This room was much better than the original room, however we found several long hairs in the bathtub and on the washroom floor, we brought this to the attention of Chris.......he to should be commended for his actions.
Sunday night we went for a swim, however changed our minds as the pool was chilly and the saunas weren't on.
At breakfast, the hot food was only slightly warm. Correct me if I am wrong, but I thought Best Western served breakfast with proper plates and cutlery, not plastic.
In the future, we will think twice about staying at the Best Western again.
- Reservation Options:
- TripAdvisor is proud to partner with Booking.com, Best Western, Priceline and Hotels.com so you can book your BEST WESTERN Watertown Fort Drum reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
- Also Known As:
- Best Western Carriage House Hotel Watertown
- Best Western Carriage Hotel
- Best Western Watertown
- Watertown Best Western