We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Disappointing experience”

Best prices for -
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 8 more sites!
Cranberry Cottage & Restaurant
Ranked #1 of 15 Ladybrand B&B and Inns
Certificate of Excellence
Reviewed October 1, 2013

This was our 4th stay at Cranberry Cottage going back probably 15 years. We have always gone back there when travelling through the Eastern Free State because our experience there was a delight. Lovely atmosphere, attractive rooms and a really well planned and presented dinner with good alternatives off the dinner of the day menu. All this in a cosy candlelit diningroom. No more- the room was comfortable and clean but the dinner was a great disappointment. No menu of the day, no candlelit atmosphere, brash lighting, TV going as though this was a pub, and a very bland menu. Maybe if you have never been there before it will be OK. However for us the magic that was Cranberry Cottage has gone and we will not go back.

  • Stayed: September 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank David C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Write a Review
Reviews (170)
Traveler rating
Traveler type
Time of year
Language

152 - 158 of 170 reviews

Reviewed September 3, 2013

First class accommodations, meals, and service. Just across the border from Maseru, Lesotho. A full service restaurant with an excellent choice of South African wines. Adequate parking, numerous nearby attractions, easy access to Lesotho, and a pleasant historic town.

Room Tip: Separate family-sized suites available.
See more room tips
  • Stayed: November 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank deljohnson2013
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed August 27, 2013

I booked at Cranberry Cottage for 3 rooms, for 2nights .
Booking confirmation 14906605 dated 22 August .
On arrival at 18H50 on the 26 of August, tired after a long trip from Pretoria we were informed that they had no booking for us and even after showing my printed confirmation they said it was not on their system and they did not have any vacant rooms.
Fortunately we found alternative accommodation.
The following morning I received a phone call from Shirley saying they had received the confirmation for our booking, and they now had room for us, that the mess up was not their fault but was their website booking system.
I advised them that we had made alternative arrangements and would not stay be staying with them.
I was HORRIFIED when INSTEAD of APOLOGISING they DEBIT my CREDIT Card. When they have breached the contract THEY MAKE THE VICTIM PAY!!!!!
When I queried this they say they have a 100% cancellation policy and will not refund my money.
THIS HOW THEY APOLOGISE AND TRY TO MAKE AMENDS WHEN THEY HAVE MESSED UP!!!!!!

  • Stayed: August 2013, traveled on business
    • Value
    • Sleep Quality
    • Service
Thank Miranda M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed August 27, 2013

Excellent quality and real value for money. I really like the fact that they have a restaurant as well with great food. The staff is very friendly and it really did feel like a home away from home. I would definitely stay here again in the future.

  • Stayed: August 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank Businessman1988
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed August 9, 2013

We had a lovely time Cranberry. The rooms were top quality with everything in a working condition in every visit. Really warm and cosy guesthouse with great staff. Restaurant were superb with 4 top chefs. thank you for a memorable experience.

  • Stayed: August 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Thank PWvV
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed August 5, 2013

I go regularly to Lesotho on business and stay at Lesotho Sun, however it is riduculously expensive and the rooms are shocking. Found this place on the net, and wow. I wish all places I stayed at in my travels was like this. The staff are friendly, quick into Lesotho. Rooms are clean, sheets are crisp - really great. I will be back again and will also plan a trip with my family. Thank you Cranberry, you have a winner!

  • Stayed: July 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
Thank Robert D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed August 1, 2013 via mobile

The food is very well presented and prepared. Breakfast is awesome and fresh . The staff is very friendly an generous. Rooms are neat, comfortable and cozy. I will recommend Cranberry to anyone. Love this place. Will definitely come again

  • Stayed: August 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
1  Thank Morne V
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hotels you might also like...
Also consider these accommodations in or near Ladybrand
8.6 mi away
AVANI Maseru Hotel
AVANI Maseru Hotel
#8 of 10 in Maseru
131 reviews
9.2 mi away
Kick4Life Hotel & Conference Centre
0.2 mi away
Ladybrand Guest House
Ladybrand Guest House
#5 of 15 in Ladybrand
6 reviews
Show Prices
Show Prices
Show Prices
0.7 mi away
Top House Bed & Breakfast
Top House Bed & Breakfast
#3 of 15 in Ladybrand
38 reviews
0.0 mi away
Lekoa Lodge
Lekoa Lodge
#1 of 1 in Villiers
75 reviews
0.6 mi away
Fort Amity B&B
Fort Amity B&B
#11 of 15 in Ladybrand
9 reviews
Show Prices
Show Prices
Show Prices

Been to Cranberry Cottage & Restaurant? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Cranberry Cottage & Restaurant

Address: 37 Beeton Street, Ladybrand 9745, South Africa
Phone Number:
Location: South Africa > Free State > Ladybrand
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Kitchenette Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #1 of 15 B&Bs / Inns in Ladybrand
Price Range: $48 - $76 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Cranberry Cottage & Restaurant 4*
Number of rooms: 43
Official Description (provided by the hotel):
Unwind in warm Free-State hospitality, while stretching out in our Spacious, Luxurious Suites. Set in a lovely Colonial-style retreat, Cranberry Cottage offers 13 Luxury Rooms, 12 Deluxe Rooms and 9 Self-Catering Rooms, each with crisp linen, sparkling bathrooms, and all the modern mod-cons you may need. Cranberry Cottage features a wellness centre, gym facilities and a swimming pool, all set in lush gardens with outdoor seating. The air-conditioned rooms all come with terrace and garden views, as well as a sofa and satellite TV. They also include a fridge, microwave and tea-and-coffee making facilities. The en- suite bathrooms come with a hairdryer and free toiletries. Guests can relax by the swimming pool and enjoy the guest house's fireplace and BBQ facilities. Cranberry's Restaurant has an a la carte menu, offering an infusion of modern and traditional cuisine. Guests and the public alike, can enjoy our menu, with a wide variety to choose from....Charming to say the least! ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Expedia, Priceline, Travelocity, Booking.com, Orbitz, Hotels.com, Agoda, Cancelon, Cheap Tickets and Hotwire so you can book your Cranberry Cottage & Restaurant reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing