I'll start by giving the location and the physical design of the hotel and the friendly charming helpful staff 6 stars and then work backwards from there ...
We arrived at 9am after a very long flight from the UK, but were not given the breakfast we had paid for because 'there was nothing left'
Given a superb room (Junior Suite), wife fell in love with the location. So when I discovered that our 'queen' bed was 2 singles lashed together with a hard ridge down the middle, she said never mind we'll put up with it but I made a note to roast the hotel management on TripAdvisor for not warning/apologising and/or offering a choice of rooms.
The room was pleasant, but there was noweher confortable to sit. The seating area comprised a set of soft cushions on a concrete base - numb bum was the inevitable result.
Another note to the management - I'm accustomed to being able to put a sign on the door saying 'I am going out now you can clean the room if you like', and otherwise not being disturbed. The cleaners had a brilliant knack of knocking on the door when we were (a) having a nap (b) gone to bed (9.45pm after a long tiring day) or (c) in the bath. This is just damned stupid.
I'm not a health and safety nut, but even I was angered when I put a foot in one of the trenches in the concrete path to our room one night, bruising my foot sufficiently that putting a shoe on is still painful 2 weeks later. Thankfully the shoe suffered all the abrasions from the sharp concrete edges, so the shoe is ruined but my foot is intact. Another black mark for the management, I'm afraid.
The servicing of the room was haphazard, which is inexcusable when a simple checklist and a few random checks would keep things straight - random charging for minibar supplies, no variety in or replenishment of the tea/coffee supplies (glad we were untrusting about this and had brought our own), only 2 clothes hangers in the wardrobe, safe sometimes didn't work so we kept our valuables locked in the suitcase.
Summary - a couple of major insults and a range of minor annoyances, all totally unnecessary. Will we go back? Yes if we hear that the management has been replaced.
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- Also Known As:
- Sunset Beach Glacis
- Hotel Sunset Beach
- Sunset Beach Hotel Seychelles/Mahe Island