Have just returned from a wonderful 13 nights at the Kempinski although we feel that a little work is required to make this hotel 5 star Luxury.
We chose to eat at Indochine most nights and found the food and service to be excellent, the price compared to the buffet was very reasonable and the surroundings were much more comfortable.
We used Planters bar a couple of times but the entertainment was very poor, I am sure most people would be happier with background music rather than someone wailing to backing tapes.
We had a Lagoon view room which was perfect although the family upstairs were noisy and woke us every morning of their stay.
The pool area/beds was disappointing and is one area where the hotel fails, the service from Windsong was hit and miss only once were we asked if we would like a drink or food, the sun beds were far too close and in rows, I for one do not like listening to other people talking whilst I am trying to relax, there was no pampering i.e. cold towels, water or fruit, these little details all count. There is lots of open space and plenty of room for a second pool area which is needed when the hotel is full.
The hotel drive is very long and steep in places and is not serviced with transport, the only buggies we saw were being used by staff!...Have just returned from a wonderful 13 nights at the Kempinski although we feel that a little work is required to make this hotel 5 star Luxury.
We chose to eat at Indochine most nights and found the food and service to be excellent, the price compared to the buffet was very reasonable and the surroundings were much more comfortable.
We used Planters bar a couple of times but the entertainment was very poor, I am sure most people would be happier with background music rather than someone wailing to backing tapes.
We had a Lagoon view room which was perfect although the family upstairs were noisy and woke us every morning of their stay.
The pool area/beds was disappointing and is one area where the hotel fails, the service from Windsong was hit and miss only once were we asked if we would like a drink or food, the sun beds were far too close and in rows, I for one do not like listening to other people talking whilst I am trying to relax, there was no pampering i.e. cold towels, water or fruit, these little details all count. There is lots of open space and plenty of room for a second pool area which is needed when the hotel is full.
The hotel drive is very long and steep in places and is not serviced with transport, the only buggies we saw were being used by staff! When we questioned this we were told the batteries would not last to the end of the drive, strange, they did at the Four Seasons and that was as steep, I suppose getting you to the road means you are no longer a captive audience!
Maria’s Rock is a ten minute walk and is nice for dinner. Don’t forget the flashlight!
If you hire a car the beach at the Four Seasons is excellent but take your towels as unlike previous reviews have said the Four Seasons do not want non residents using theirs.
Anse Soleil is the next beach and this too is excellent with a very nice café.
Mason tours have a desk in the hotel and if you only do one trip it has to be the Reef Safari, this was excellent value and a fantastic day.
Make sure to wear your beach shoes and look out for the sea urchins – they are giants!!
All said, we had a fantastic holiday, Kempinski need to tweek a few things and I am sure that will happen.More
Show less
