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“Very good and excellent at saying "sorry"”

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Four Seasons Resort Seychelles
Ranked #1 of 2 Hotels in Baie Lazare
Certificate of Excellence
Reviewed November 19, 2013

Recently stayed here and the resort is stunning. The beach, rooms and decor is fabulous. The service is excellent, although the meals could be a little better. For example ,my wife likes her steak medium rare and after requesting this , they actually brought a steak that was blue . On sending this back it came back rare and to make matters worse the actual potatoes that accompanied the steak came back actually still frozen. So this isn't what one expects from a Four Seasons. The F&B manager apologised and was very polite and a colleague of his also approached us the next day and apologised as well. Whilst we were staying at the resort, the TV wasn't working one evening ( due to the local provider) and they were highly apologetic and did it in a very professional manner . Overall an excellent stay and the way they deal with issues is commendable, although the F&B definitely needs addressing .

  • Stayed: November 2013, traveled as a couple
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Thank pasboy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Alex_Porteous, General Manager at Four Seasons Resort Seychelles, responded to this reviewResponded December 5, 2013

Dear pasboy,

Firstly, let me apologise again that we failed to serve your meal up to our usual high standards. I'm glad we could recover the experience for you. Please do let me know if you have any further feedback at alex.porteous@fourseasons.com.

I'm so glad you enjoyed your stay with us. I hope we can welcome you back to our beautiful Resort again in the future.

With warm personal regards,
Alex Porteous
General Manager

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Reviewed November 12, 2013 via mobile

I did stay in the hotel for 3 nights and I was very well impressed with the room and overall structure of the hotel and how beautiful the beach was.

The service was very good in all areas with the exception of housekeeping and spa. As I notified the hotel staff the organization of the housekeeping needs a big adjustment. During the first 2 days I left the room before 9am and came back around 2pm and the room was not done yet - that is definetelly a serious problem for a Four Seasons. The staff was very responsive to the feedback and said they would work on improvements. If the hotel recommends the hosekeeping time to be scheduled an email should have been sent before the check-in, advising its guests... very disapointing...

I couldn't enjoy the SPA because they were 'always fully booked'.... the recepcionist was not prepared to propose options or to return in case of any cancelation.... But for me, it is hard to believe a hotel that was not full hadn't any spot for a massage.... If a pre-booking is required, the hotel should have sent an email before checking-in.

The room (villa) was very big and impressivelly well maintained!! I don't agree with another review which said that it is difficult to get from the room to the public areas - you just need to call for a 'buggy' and they will come very fast!! The transfer was always private and very well organized!

The food at all restaurants and breakfast was very good at a decent price. Beach / Poll service (food and beverage) was a little bit slow and it was hard to find a staff member when needed... Diving and water sport centers were great!!

The hotel design and decoration were impressive and the buildings are very well integrated to the forest / mountains. The hotel has gorgeous views and the beach is one of the bests I have ever been, and probably the beat in Mahè!

Well done, noting the required improvents in housekeeping and spa organization!

Stayed: November 2013, traveled solo
3  Thank TravelCoachOriginal
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Alex_Porteous, General Manager at Four Seasons Resort Seychelles, responded to this reviewResponded December 5, 2013

Dear Joao129

Thank you for taking the time to post your review. We read every single one, and always give the feedback to the team here, as we strive for excellence in everything we do.

I'm sorry that you had some issues with the timing of your housekeeping service. I hope we were able to improve matters after your call. If you have any further feedback which you would like to discuss, please drop me an email at alex.porteous@fourseasons.com. I'm sorry we weren't able to find a suitable appointment time in the Spa. Unfortunately it must have been a busy time. It's very unusual not to be able to find a slot, but we do encourage booking as far ahead in time as is possible, to avoid disappointment.

Thank you for the kind words about the villa, restaurants and beach. We hope we can welcome you back to Seychelles in future. Please get in touch and I will ensure that we get you booked into our stunning Spa this time.

With warm personal regards
Alex Porteous
General Manager

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Reviewed November 10, 2013

We are big fans of the Maldives but wanted to see the Seychelles as well for comparison.
The Four Seasons is a great hotel - we stayed in a hilltop villa and the accommodation is in the top 5 of all places we have ever stayed in. Service was good, but not outstanding. Breakfast was OK, but could be improved. The beach is lovely, but the beach service was a bit hit and miss.
Overall, the Seychelles (we stayed at the Raffles in Praslin as well) are considerably more expensive than the Maldives, and I don't understand why. Snorkelling is miles away from what the Maldives have to offer, and you usually have to go to the decent reefs by boat. So we won't be back to the Seychelles full stop - just returned from Baros and Anantarah Kihavah in the Maldives and there is no comparison!

  • Stayed: February 2013, traveled as a couple
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1  Thank Kurumba77
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Alex_Porteous, General Manager at Four Seasons Resort Seychelles, responded to this reviewResponded December 5, 2013

Dear Kurumba77,

Thank you for your kind review of the Resort. I'm so glad you enjoyed your time in the villa. Whilst we do have great snorkeling and diving, with the spectacular underwater landscape and crystal clear water enhanced by the huge granite boulders, some people do prefer the Maldives. There are many more activities available in Seychelles, with a lot to explore on land, that isn't available there. You are clearly a "water baby" so Maldives is your dream destination. Be sure to visit our two beautiful resorts there!

With warm personal regards,
Alex Porteous
General Manager

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Reviewed November 6, 2013

I just completed a recent stay at the Four Seasons. The staff were extremely rude, especially those on the beach and the price compared to what you get is certainly not worth it at all.

It rains all the time and the bay although beautiful was full of stinging jellyfish. Throughout the area there are ravenous mosquitoes which will eat you up.

The rooms are quite a distance from the beach and restaurant and you have to be an Olympic mountain climber to go back and forth!

If you have to come to Mahe, I would certainly say stay somewhere else!

  • Stayed: November 2013, traveled as a couple
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18  Thank sb5000
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Alex_Porteous, General Manager at Four Seasons Resort Seychelles, responded to this reviewResponded November 8, 2013

Dear sb5000,

I'm sorry that you did not enjoy your time in Seychelles. I understand that the bad weather you experienced may have marred your experience slightly. I know that it is not any consolation, yet I can assure you that it was raining across Mahe island, not just the south west part of the island and the weather now is absolutely fabulous and back to its usual sun shine.

I'm a little surprised by your comments regarding jellyfish and mosquitoes. I don't recall any reports from either guests or staff regarding any problems recently. We always fly the purple marine flag at the beach to advise against swimming on the rare occasion that there are any jellyfish, as we want to protect our guests from this inconvenience. We also fog the resort regularly to reduce the risk of mosquito bites. Unfortunately we can't eradicate the mosquitoes entirely (we are in the Tropics, after all), so we provide natural and organic mosquito lotion around the resort, and mosquito coils in the villas.

I do believe that we provide ample numbers of golf buggies around the Resort dropping guests to and from villas, restaurants, spa and beach. Some people do enjoy the exercise, but those who don't won't normally have to wait more than 5 minutes to be picked up. However being on a hilltop and the side of the mountain does also have the adventure of spectacular views and sunsets, so there is a trade off sometimes.

As it relates to "five star rudeness" I am very concerned by your evaluation of the staff here. I don't often receive negative feedback about the team and especially not the beach, but if I did it would not be about rudeness. If you have any specific feedback that you feel could be resolved then pleases drop me an email to alex.porteous@fourseasons.com and I will personally discuss with our team, I assure you of that.

Assuring you of my utmost attention to your review.

With warm personal regards,
Alex Porteous
General Manager

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Reviewed November 5, 2013

After going to Mauritius every year, we decided to try Seychelles. What a wonderful surprise. Even more magical and beautiful and still un-spoilt. The forests and greenery of this island is magnificent and the beach at the Four Seasons Resort was of the best we have experienced. The Four Seasons Resort is top notch. The service is excellent. The Kids Club was not as good as we have experienced in other resorts, a little too boring. My son though, loved the Scuba Diving School and went scuba diving every day. You do no need to go on a snorkeling excursion, as the coral at the hotel beach is fantastic. We easily saw 12 different fish species. Seychelles is pricier than Mauritius and the hotel did not include dinner in its rate. So be careful when going for dinner as it can easily cost USD300.00 for 2 adults and 2 kids per meal, without alcohol. We found two local restaurants near our hotel which were great and more economical.

Room Tip: We stayed in a two queen bedded Ocean View Villa. The room is very large with a little study table...
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  • Stayed: January 2013, traveled with family
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1  Thank Harriet S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Alex_Porteous, General Manager at Four Seasons Resort Seychelles, responded to this reviewResponded November 8, 2013

Dear Harriet S,

Thank you for posting your wonderful review. It is really great to hear how much you and your family enjoyed their stay.

Perhaps you son was a little old for the Kids Club, but I'm glad he explored scuba diving instead. What a fantastic experience for him! We have a new Explorers programme of activities for teens, which I'm sure will be great for him if you are able to come back and visit us again. We hope to welcome you back soon.

With warm personal regards,
Alex Porteous
General Manager

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Reviewed October 22, 2013

Probably one of the best hotels I have ever been to. Great location, great service, very nice people and completely stunning view. The villas are wonderful, very private you feel like you're in heaven. The spa is a must do, the restaurants are fantastic and the staff is amazing. Will definitely go back there! Such great memories.

Room Tip: Villas on top are the best. Gives you the best view.
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  • Stayed: June 2013, traveled as a couple
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3  Thank Amina25
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Alex_Porteous, General Manager at Four Seasons Resort Seychelles, responded to this reviewResponded November 8, 2013

Dear Amina25,

Thank you for your fantastic review of the Resort. I'm so glad you had a wonderful stay with us. I hope you will return to us soon for another visit to beautiful Seychelles.

With warm personal regards,
Alex Porteous
General Manager

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Reviewed October 15, 2013

This is just such an amazing place. I really struggle to find anything on them. My husband and i went there for our honeymoon in August 2013. We stayed for 10 days in an Ocean View villa. The room was amazing, the beach is the best in all of Seychelles, and we confirmed that after visiting several beaches on the islands. Employees are so friendly and helpful, they arrange everything from transportation to trips and highly flexible with early check-in and late check-out. We came in early but didn't even have to wait for our room. And the freebies for honeymooners are the best! The bar by the pool is such a beautiful hangout spot. The romantic dinner by the beach is a MUST for all honeymooners. We started out wanting to explore the islands and do trips out of the resort and eat out, but after 3 days we felt we didn't even want to leave the resort because it was exceptional. My husband and i have taken back amazing memories from this trip and everyday we wish we could go back. Highly highly recommended.

  • Stayed: August 2013, traveled as a couple
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2  Thank Amira P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Alex_Porteous, General Manager at Four Seasons Resort Seychelles, responded to this reviewResponded October 19, 2013

Dear Amira P,

Wow! What a wonderful review. Thank you so much for your appreciation of the service provided by the incredible team here. We are very lucky to be in this wonderful location, and I am so happy that you left Seychelles with such wonderful memories of your honeymoon here.

I hope you are able to join us again in the future.

With warm personal regards,
Alex Porteous
General Manager

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Additional Information about Four Seasons Resort Seychelles

Address: Petite Anse | P.O. Box 1397, Baie Lazare, Mahe Island, Seychelles
Location: Seychelles > Mahe Island > Baie Lazare
Amenities:
Bar / Lounge Beach Fitness Center with Gym / Workout Room Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Suites Swimming Pool
Hotel Style:
Ranked #1 of 2 Hotels in Baie Lazare
Price Range: $1,030 - $3,360 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Four Seasons Resort Seychelles 5*
Number of rooms: 67
Official Description (provided by the hotel):
Discover Seychelles’ best kept secret – a tropical amphitheatre of treetop villas circling the idyllic white smile of Mahé’s Petite Anse bay. Descend down lushly forested paths to the secluded powder-sand beach or rise to the dramatic heights of the contemporary spa, cantilevered off the hillside with views that stretch forever. The villa interiors are inspired by rustic Seychellois and French colonial style. Simple, whitewashed timber slat walls allow our carefully curated collection of objets d’art to sing. The verandah, day bed pavilion, and infinity plunge pool set off unencumbered views of tropical greenery, the white sand enclosed in the bay, and the azure waters of the Indian Ocean. With only 67 villas and suites raised on stilts amongst mango, jackfruit and cinnamon trees on a 180-hectare site nestled in the natural amphitheatre of Petite Anse, the resort is a haven of untouched nature and peaceful isolation. From castaway days to vibrant Creole nights, bask in the cultural and culinary essences of the Seychelles infused with legendary Four Seasons care.Treehouse villas have their own private infinity pool cleverly integrated into vast wooden terraces, indoor and outdoor showers and large ocean-view baths. Journey to wellness at the hilltop spa where yoga and invigorating treatments await. Relaxation next to the white powder sands and azure waters is taken to the next level by a beach service tailored to make your time in the warm Seychelles climate as comfortable as possible, while recreation activities bring fun and adventure to those looking to try something new. "Kids for All Seasons" will keep young guests entertained, allowing parents to spend private moments together. ... more   less 
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Also Known As:
Four Seasons Resort Seychelles Hotel Baie Lazare
4 Seasons Resort Seychelles
Four Seasons Seychelles
Four Seasons Baie Lazare
Four Seasons Resort Seychelles Mahe Island

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